IT Support Specialist (W/M) Job at The Vendom Company in Town of Florida

Head office : 2800 Biscayne Boulevard Miami, Florida 33137, Miami.

Summary

We are seeking an IT Specialist to provide technical support and assistance to our team. The ideal candidate will have a solid understanding of IT systems, hardware, and software and be able to troubleshoot issues efficiently. This role is perfect for someone looking to gain experience in a dynamic hospitality environment.

Key Responsibilities

• Technical Support: Deliver on-site and remote technical support to employees, resolving hardware and software issues.
• Troubleshooting: Diagnose and resolve technical issues related to computers, printers, and networks.
• Installation: Assist in the installation and configuration of computer systems, applications, and peripherals as well as Point of Sales systems.
• Maintenance: Perform routine maintenance and updates on hardware and software systems.
• Documentation: Maintain accurate records of support requests, resolutions, and system configurations.
• User Training: Educate staff on best practices for using technology and software applications.
• Collaboration: Collaborate closely with the IT team to support the rollout of new technologies and ensure smooth execution of system upgrades.

Profil

• Education: A high school diploma or equivalent is required. Additional coursework in Computer Science or IT is strongly preferred.
• Experience: IT support experience preferred; hospitality industry background a plus.
• Technical Skills: Proficiency in Windows and Mac operating systems, Microsoft Office Suite, and basic networking. Toast POS experience is required.
• Communication: Strong interpersonal and communication skills, with a talent for translating complex technical concepts into clear, user-friendly language for non-technical users.
• Problem-Solving: Excellent analytical and troubleshooting abilities.
• Certifications: CompTIA A+, Network+, or similar certifications are advantageous.

Working Conditions

• Ability to lift up to 50 lbs and work across multiple environments (e.g., office, server room) required.
• Availability to work flexible hours, when necessary.
• Candidate must have access to dependable transportation.

Company description

Riviera Dining Group (RDG) reimagines luxury hospitality by creating immersive, meticulously crafted experiences defined by striking design, vibrant energy, and exceptional attention to detail. Each of its venues offers a refined and inspiring atmosphere where elevated cuisine and personalized service come together to create memorable, multi-sensory moments. Since launching its flagship concept, MILA, in 2020, now ranked #5 by The Restaurant Business, RDG has expanded its portfolio with standout destinations such as AVA MediterrAegean, CASA NEOS, MM, and upcoming concepts like NOORA, Claudie, and HONŌ.

Driven by a clear and ambitious vision, RDG delivers tailored experiences in stunning settings, built on a foundation of creativity, excellence, and innovation. The group cultivates a collaborative, respectful workplace that empowers talent and encourages inspiration at every level. As it continues to grow throughout Florida and prepares to enter key global markets, including New York, London, Dubai, and Paris, RDG remains focused on crafting unforgettable moments that elevate the standard of hospitality.

At RDG, intention guides every detail, and each guest experience is designed to inspire, enchant, and endure.