AltaPointe Health
Responsibilities
General Responsibilities:
Greets all patients in a professional and welcoming manner
Assists with the completion of the assessment process of patients including but not limited to the following: height/weight, vital signs, and current medications for infoscriber.
Administers injections, observing the Six Rights of medication administration
Communicates effectively with the physician/CRNP regarding the consumer’s physical and mental condition
Interfaces with the multi-disciplinary team
Reports laboratory results to the physician/CRNP
Responds to patient phone calls in a timely and appropriate manner
Calls in prescriptions as directed by authorized prescribers
Facilitate PA’s for prescriptions
Updates patient medical records as needed
Assists in arranging hospital admissions and laboratory services
May assist collecting and preparing laboratory specimens
May assist instructing patients about medication and special diets
Authorizes prescription refills as directed
Draws blood as directed
Provides emergency care as needed (CPR, MindSet, etc.), according to the AltaPointe Policy & Procedures
Demonstrates the ability to recognize the elements of a crisis state and knows how to deescalate or resolve the situation
Effectively demonstrates the application of MA competencies
Ensures all releases are obtained and scanned into P.O.S. timely and accurately.
Accurately populates all fields as related to the admission process in the Avatar system as related to the patient’s insurance and guarantor rankings.
Researches all patients that present with no insurance through Medicaid and Medicare eligibility sites.
Verifies all insurance eligibility and enters accurate information into Avatar.
Accurately collects “out-of-pocket” costs (i.e. co-pays, deductibles and co-insurance).
Balances out cash box/drawer accurately (daily) and prepares deposit.
Makes copies, faxes documents and performs other related clerical duties as needed.
Adheres to professional code of ethics and to all 5 Star Customer Service Guidelines when dealing with Practice Manager, CRNP/Physician, Team Leader, co-workers and patients
Additional job duties depending on location may be as follows:
Distributes prescriptions from the doctor/CRNP/PA to the consumer.
Assists with the patient assistance pharmacy forms as needed, which includes communicating with the consumer regarding proof of income.
Completes admissions, discharges, and transfers as needed.
Coordinates appropriate services for consumers in crisis.
Distributes Daily DSR reports.
Performs relief for other staff members.
Assists with and works with all organization personnel involved with any aspect of release of protected health information to ensure full coordination and cooperation under the organization’s policies and procedures and legal requirements
Supervision and Consultation:
Seeks clinical supervision and consultation needs
Accepts and employs suggestions for improvement
Actively works to enhance clinical skills
Clinical Record Keeping:
Documents in a timely fashion per AltaPointe policy
Documentation shows that forms, notes, logs, and other applicable written information are completed promptly, accurately and updated when appropriate
Documents legibly
Courteous and respectful attitudes towards consumers, visitors and co-workers
Treats consumers with care, dignity and compassion
Respects consumer’s privacy and confidentiality
Is pleasant and cooperative with others
Assists consumers and visitors as needed
Personal values don’t inhibit ability to relate and care for others
Is sensitive to the consumer’s needs, expectations and individual differences
Is gentle and calm to consumers and families
Administrative and Other related duties as Assigned:
Actively participates in Performance Improvement activities
Actively participates in AltaPointe committees as required
Completes assigned tasks in a timely manner
Accesses appropriate community resources according to consumer needs
Follows AltaPointe Policy & Procedures
Maintains current State license and requirements for renewals (i.e. CEU’s), and attends to required in-services and workshops
Other duties as assigned
Qualifications Possesses current certification for a
Certified Clinical Medical Assistant . Must be able to stand for long periods of time, continuously bend, stoop, kneel, crouch, reach and lift at least 10 pounds. Must have visual acuity in at least one eye and manual dexterity. Must have the ability to communicate verbally, withstand continual deadlines, concentrate and maintain accuracy in spite of frequent interruptions.
Knowledge in topics, outlined below, to be attained within (6) six months of employment:
General knowledge of nursing care
General knowledge of substance use disorders and psychiatric
Knowledge of medical terminology especially those terms associated with substance use disorder
Familiarity of psychopharmacology, especially with medications for treatment of substance use disorders
Demonstration of safe medication administration practices including IM injection
Knowledge of crisis intervention to patients with substance use disorders
Knowledge of utilizing electronic health record
Knowledge of cultural diversity
Knowledge of Trauma Informed Care Principles
Basic clerical skills
Use of standard office equipment including computers, photocopy and facsimile machines.
Knowledge of administration of medical and behavioral health screening tools
Greets all patients in a professional and welcoming manner
Assists with the completion of the assessment process of patients including but not limited to the following: height/weight, vital signs, and current medications for infoscriber.
Administers injections, observing the Six Rights of medication administration
Communicates effectively with the physician/CRNP regarding the consumer’s physical and mental condition
Interfaces with the multi-disciplinary team
Reports laboratory results to the physician/CRNP
Responds to patient phone calls in a timely and appropriate manner
Calls in prescriptions as directed by authorized prescribers
Facilitate PA’s for prescriptions
Updates patient medical records as needed
Assists in arranging hospital admissions and laboratory services
May assist collecting and preparing laboratory specimens
May assist instructing patients about medication and special diets
Authorizes prescription refills as directed
Draws blood as directed
Provides emergency care as needed (CPR, MindSet, etc.), according to the AltaPointe Policy & Procedures
Demonstrates the ability to recognize the elements of a crisis state and knows how to deescalate or resolve the situation
Effectively demonstrates the application of MA competencies
Ensures all releases are obtained and scanned into P.O.S. timely and accurately.
Accurately populates all fields as related to the admission process in the Avatar system as related to the patient’s insurance and guarantor rankings.
Researches all patients that present with no insurance through Medicaid and Medicare eligibility sites.
Verifies all insurance eligibility and enters accurate information into Avatar.
Accurately collects “out-of-pocket” costs (i.e. co-pays, deductibles and co-insurance).
Balances out cash box/drawer accurately (daily) and prepares deposit.
Makes copies, faxes documents and performs other related clerical duties as needed.
Adheres to professional code of ethics and to all 5 Star Customer Service Guidelines when dealing with Practice Manager, CRNP/Physician, Team Leader, co-workers and patients
Additional job duties depending on location may be as follows:
Distributes prescriptions from the doctor/CRNP/PA to the consumer.
Assists with the patient assistance pharmacy forms as needed, which includes communicating with the consumer regarding proof of income.
Completes admissions, discharges, and transfers as needed.
Coordinates appropriate services for consumers in crisis.
Distributes Daily DSR reports.
Performs relief for other staff members.
Assists with and works with all organization personnel involved with any aspect of release of protected health information to ensure full coordination and cooperation under the organization’s policies and procedures and legal requirements
Supervision and Consultation:
Seeks clinical supervision and consultation needs
Accepts and employs suggestions for improvement
Actively works to enhance clinical skills
Clinical Record Keeping:
Documents in a timely fashion per AltaPointe policy
Documentation shows that forms, notes, logs, and other applicable written information are completed promptly, accurately and updated when appropriate
Documents legibly
Courteous and respectful attitudes towards consumers, visitors and co-workers
Treats consumers with care, dignity and compassion
Respects consumer’s privacy and confidentiality
Is pleasant and cooperative with others
Assists consumers and visitors as needed
Personal values don’t inhibit ability to relate and care for others
Is sensitive to the consumer’s needs, expectations and individual differences
Is gentle and calm to consumers and families
Administrative and Other related duties as Assigned:
Actively participates in Performance Improvement activities
Actively participates in AltaPointe committees as required
Completes assigned tasks in a timely manner
Accesses appropriate community resources according to consumer needs
Follows AltaPointe Policy & Procedures
Maintains current State license and requirements for renewals (i.e. CEU’s), and attends to required in-services and workshops
Other duties as assigned
Qualifications Possesses current certification for a
Certified Clinical Medical Assistant . Must be able to stand for long periods of time, continuously bend, stoop, kneel, crouch, reach and lift at least 10 pounds. Must have visual acuity in at least one eye and manual dexterity. Must have the ability to communicate verbally, withstand continual deadlines, concentrate and maintain accuracy in spite of frequent interruptions.
Knowledge in topics, outlined below, to be attained within (6) six months of employment:
General knowledge of nursing care
General knowledge of substance use disorders and psychiatric
Knowledge of medical terminology especially those terms associated with substance use disorder
Familiarity of psychopharmacology, especially with medications for treatment of substance use disorders
Demonstration of safe medication administration practices including IM injection
Knowledge of crisis intervention to patients with substance use disorders
Knowledge of utilizing electronic health record
Knowledge of cultural diversity
Knowledge of Trauma Informed Care Principles
Basic clerical skills
Use of standard office equipment including computers, photocopy and facsimile machines.
Knowledge of administration of medical and behavioral health screening tools