Remote Jobs is hiring: Customer Experience Specialist (Part-time Remote) in Nash

Overview

Employer Industry: Human Resources Services

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Flexible part-time schedule with minimum of 25 hours per week
• Chance to make a positive impact on customer experience
• Recognition as a five-time Tennessean Top Workplace and two-time USA Today Top Workplace

What to Expect (Job Responsibilities)

• Manage a high volume of inbound calls, chats, and emails with efficiency and accuracy
• Follow Call Center procedures while meeting or exceeding productivity and quality metrics
• Identify caller needs, clarify information, and provide solutions or resolutions
• Support the verifications line of business with various tasks as identified by management
• Escalate priority issues to management while maintaining professionalism with callers

What is Required (Qualifications)

• High School Diploma or equivalent
• 1-2 years of experience in a Call Center role
• Flexibility to work a part-time schedule between 7 am-7 pm
• Proven track record of handling high-volume calls daily
• Proficiency in MS Word, MS Excel, Outlook; Zendesk experience is a plus

How to Stand Out (Preferred Qualifications)

• Customer service chat experience
• Ability to think creatively to solve problems
• Strong organizational skills and attention to detail
• Ability to handle sensitive and confidential information appropriately
• Experience working independently with little supervision

#HumanResources #CustomerService #CareerOpportunity #FlexibleSchedule #TopWorkplace

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.