Washington State ESD
Salesforce Platform Administrator (IT System Administration - Journey)
Washington State ESD, Seattle, Washington, us, 98127
Overview
WSLCB Vision Safe communities for Washington State Mission Promote public safety, public health, and trust through fair administration, education, and enforcement of liquor, cannabis, tobacco and vapor laws. This recruitment is open until filled.
First review of applications will be September 05, 2025, please submit an application on or before September 04, 2025. The hiring authority reserves the right and may exercise the option to make a hiring decision at any time. We encourage all to apply as early as possible. This position is currently eligible to telework.
This position will be required to work in the office at least 1-2 days per week or more as needed. This may change based on business needs. Who we are The Washington State Liquor and Cannabis Board (WSLCB) promotes public safety and trust through fair administration, education and enforcement of liquor, cannabis, tobacco, and vapor laws. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance. We strive to create a culture of excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business-initiated process improvement. Our commitment to DEIB WSLCB strives to promote Diversity, Equity, Inclusion, and Belonging (DEIB) in all aspects of our work, including our workforce and external stakeholders. We are committed to maintaining a thriving culture where employees and those we serve feel safe and accepted regardless of education, background, or beliefs. As a WSLCB team member, you will have the opportunity to join statewide business resource groups such as Rainbow Alliance and Inclusion Network; Veteran Employee Resource Group; Latino Leadership Network; Blacks United in Leadership and Diversity; Disability Inclusion Network; Washington Immigrant Network; Hawaiians, Asians, and Pacific Islanders Promoting an Empowerment Network; Supporting our Voices, Empowering Rights, and Engaging Indigenous Governance; and Interagency Committee of State Employed Women. Your opportunity at a glance The WSLCB Information Technology Services Division is announcing an exciting opportunity for
Salesforce Platform Administrator (IT System Administration - Journey)
at Olympia, WA. This position reports to the IT Policy & Planning – Senior Manager in the WSLCB's Information Technology Services Division (ITSD). The position serves and complements the WSLCB's mission by ensuring that critical business systems are designed, developed, secured, and maintained to support the agency’s mission. The Salesforce Application team consists of the WSLCB’s Salesforce and Azure application developers, system administrators and business analysts. In this role, you will be responsible for the administration, configuration, maintenance and minor development of Licensing, Education, Enforcement and Administrative Data Systems (LEEADS) Salesforce components and applications. Your primary focus will be Salesforce platform administration and configuration of custom Salesforce components. You will plan and define the current and future enterprise licensing of Salesforce solutions, participate in design of multiple sub-applications for solutions and integrations. You will also coordinate, build, and document enhancements and maintenance of applications and all inter-system and inter-agency interactions with Salesforce. If you have an interest in performing Salesforce platform administration and configuration of custom Salesforce components, we encourage you to apply to be part of the WSLCB team! WSLCB provides a modern work environment and excellent benefits including: A comprehensive benefits package (including Medical/Dental/Vision, Long Term Disability, Life Insurance, etc.) Paid Vacation, Leave, and Holidays Tuition Waiver (enrollment in courses at state universities/colleges on a space availability basis) Tuition reimbursement (courses taken with prior approval) Training and career development programs (including online courses and LinkedIn Learning) A healthy work/life balance (flexible/alternative work schedules and telework/remote work opportunities, when possible) Employee Assistance Program - confidential program for health, safety and well-being Generous wellness program with reimbursements for fitness activities Onsite exercise facility (Olympia) Infants at Work Program to promote parental well-being Free parking Some of the duties you will perform: Design, build, test, document, and train staff on high-performance, reusable Salesforce components using appropriate Salesforce automation tools and Agile methodology. Build solutions using configuration, administration, and some custom development on the Salesforce platform; adopt a configuration-first approach. Configure and develop custom objects, workflows, triggers, migration tools, SOQL and REST-based web services. Securely integrate Service Cloud with other systems using Salesforce-supported tools. Analyze, define, and document requirements translating customer needs into Salesforce technology solutions that support the agency’s goals. Mentor, train, coach, and motivate system administrators and other technical staff on the Salesforce platform. Participate in design and implementation of architectural components, APIs, and web services for reusable components. Provide system analysis, consult, supervise, and support system failures of information systems and integrations. Plan, design, document, review, and administer configurations to enhance or fix components. Coordinate with COTS and SaaS vendors and staff on technical integration, logging, reporting, security requirements, upgrades, and patches. Research, write and propose enterprise architecture and configuration standards for Salesforce. Ensure all components and features are tested in Salesforce sandbox environments. Establish agency-standard Salesforce administration tools and framework. Provide functional architecture strategy and guidance for Salesforce rollouts. Ensure lifecycle architecture standards for Salesforce are designed, documented, and updated regularly.
Required Qualifications: Experience for required qualifications can be gained through various combinations of formal professional employment and educational experience. See below for how you may qualify. Four (4) years of demonstrated professional information technology experience as an application architect and developer. OR An Associate’s degree from an accredited college or university in Computer Science, Data Science, Information Technology or other related field
AND Two (2) years of demonstrated professional information technology experience as listed above. OR A Bachelor’s degree or above from an accredited college or university in Computer Science, Data Science, Information Technology or other related field. Additionally , you should also have progressive experience and knowledge in following areas: Salesforce automation tools, e.g., Visual Flow, JSON, etc. Implementing system changes using Agile methodologies. Supporting and maintaining a Salesforce platform using a configuration-first approach. SOQL, RESTful API based web services, and Service Cloud. Software Development Life Cycle standards and methodologies. Designing, implementing, and maintaining Salesforce systems within an enterprise architecture framework. Developing, designing, reviewing, and deploying configurations. Applying contract management principles to third-party vendor support/service agreements. Applying NIST security guidelines to daily operating activities. Preferred/Desired Qualifications: Working experience in .NET Framework, MVC, C#. Progressive experience in HTML5, CSS, JavaScript, Angular. Have 4+ years of experience directly working with Salesforce product suite. Current Salesforce Advanced Administrator or Architect Certification. Recent experience building Lightning applications and using Lightning Design System. Experience with Git and Salesforce DX deployment lifecycle. Knowledge of Cloud Architecture and experience developing with PaaS, SaaS, IaaS focusing on scalability, security, and integration. How to apply If you are excited about this role but not sure if your experience aligns perfectly with every qualification, we encourage you to apply. We are dedicated to building a diverse and authentic workplace centered in belonging. HOW TO APPLY PLEASE READ THE FOLLOWING INFORMATION CAREFULLY TO ENSURE YOU HAVE SUBMITTED THE REQUIRED MATERIALS TO BE CONSIDERED. IMPORTANT:
To be considered, you MUST include the following; failure to do so will disqualify your application: Completed online application. Current Resume. Letter of Interest describing how you meet the qualifications. Three professional references with contact information. Note:
A reference may be requested from your current or most recent supervisor. If a candidate is a current state employee, the personnel file may be reviewed. References are typically conducted after interviews. A resume will not substitute for completing the work experience section of the application. The information in your application must support your supplemental responses; unsupported responses may disqualify you. Background checks Prior to a new hire, a background check including criminal history will be conducted. Information from the background check will be considered in determining suitability and competence. Other RCW notices and equal opportunity statements: No employee shall have any interest in the manufacture or sale of liquor/cannabis outside of salary; no gratuities. The WSLCB is an equal opportunity employer and encourages applicants from diverse backgrounds. All qualified applicants will receive consideration without discrimination. You may include your name and gender pronouns to ensure respectful address during the process. For questions or accommodations in the application process, email hrjobs@lcb.wa.gov or call (360) 664-1720. TTY: Washington Relay Service 7-1-1 or 1-800-833-6384.
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WSLCB Vision Safe communities for Washington State Mission Promote public safety, public health, and trust through fair administration, education, and enforcement of liquor, cannabis, tobacco and vapor laws. This recruitment is open until filled.
First review of applications will be September 05, 2025, please submit an application on or before September 04, 2025. The hiring authority reserves the right and may exercise the option to make a hiring decision at any time. We encourage all to apply as early as possible. This position is currently eligible to telework.
This position will be required to work in the office at least 1-2 days per week or more as needed. This may change based on business needs. Who we are The Washington State Liquor and Cannabis Board (WSLCB) promotes public safety and trust through fair administration, education and enforcement of liquor, cannabis, tobacco, and vapor laws. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance. We strive to create a culture of excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business-initiated process improvement. Our commitment to DEIB WSLCB strives to promote Diversity, Equity, Inclusion, and Belonging (DEIB) in all aspects of our work, including our workforce and external stakeholders. We are committed to maintaining a thriving culture where employees and those we serve feel safe and accepted regardless of education, background, or beliefs. As a WSLCB team member, you will have the opportunity to join statewide business resource groups such as Rainbow Alliance and Inclusion Network; Veteran Employee Resource Group; Latino Leadership Network; Blacks United in Leadership and Diversity; Disability Inclusion Network; Washington Immigrant Network; Hawaiians, Asians, and Pacific Islanders Promoting an Empowerment Network; Supporting our Voices, Empowering Rights, and Engaging Indigenous Governance; and Interagency Committee of State Employed Women. Your opportunity at a glance The WSLCB Information Technology Services Division is announcing an exciting opportunity for
Salesforce Platform Administrator (IT System Administration - Journey)
at Olympia, WA. This position reports to the IT Policy & Planning – Senior Manager in the WSLCB's Information Technology Services Division (ITSD). The position serves and complements the WSLCB's mission by ensuring that critical business systems are designed, developed, secured, and maintained to support the agency’s mission. The Salesforce Application team consists of the WSLCB’s Salesforce and Azure application developers, system administrators and business analysts. In this role, you will be responsible for the administration, configuration, maintenance and minor development of Licensing, Education, Enforcement and Administrative Data Systems (LEEADS) Salesforce components and applications. Your primary focus will be Salesforce platform administration and configuration of custom Salesforce components. You will plan and define the current and future enterprise licensing of Salesforce solutions, participate in design of multiple sub-applications for solutions and integrations. You will also coordinate, build, and document enhancements and maintenance of applications and all inter-system and inter-agency interactions with Salesforce. If you have an interest in performing Salesforce platform administration and configuration of custom Salesforce components, we encourage you to apply to be part of the WSLCB team! WSLCB provides a modern work environment and excellent benefits including: A comprehensive benefits package (including Medical/Dental/Vision, Long Term Disability, Life Insurance, etc.) Paid Vacation, Leave, and Holidays Tuition Waiver (enrollment in courses at state universities/colleges on a space availability basis) Tuition reimbursement (courses taken with prior approval) Training and career development programs (including online courses and LinkedIn Learning) A healthy work/life balance (flexible/alternative work schedules and telework/remote work opportunities, when possible) Employee Assistance Program - confidential program for health, safety and well-being Generous wellness program with reimbursements for fitness activities Onsite exercise facility (Olympia) Infants at Work Program to promote parental well-being Free parking Some of the duties you will perform: Design, build, test, document, and train staff on high-performance, reusable Salesforce components using appropriate Salesforce automation tools and Agile methodology. Build solutions using configuration, administration, and some custom development on the Salesforce platform; adopt a configuration-first approach. Configure and develop custom objects, workflows, triggers, migration tools, SOQL and REST-based web services. Securely integrate Service Cloud with other systems using Salesforce-supported tools. Analyze, define, and document requirements translating customer needs into Salesforce technology solutions that support the agency’s goals. Mentor, train, coach, and motivate system administrators and other technical staff on the Salesforce platform. Participate in design and implementation of architectural components, APIs, and web services for reusable components. Provide system analysis, consult, supervise, and support system failures of information systems and integrations. Plan, design, document, review, and administer configurations to enhance or fix components. Coordinate with COTS and SaaS vendors and staff on technical integration, logging, reporting, security requirements, upgrades, and patches. Research, write and propose enterprise architecture and configuration standards for Salesforce. Ensure all components and features are tested in Salesforce sandbox environments. Establish agency-standard Salesforce administration tools and framework. Provide functional architecture strategy and guidance for Salesforce rollouts. Ensure lifecycle architecture standards for Salesforce are designed, documented, and updated regularly.
Required Qualifications: Experience for required qualifications can be gained through various combinations of formal professional employment and educational experience. See below for how you may qualify. Four (4) years of demonstrated professional information technology experience as an application architect and developer. OR An Associate’s degree from an accredited college or university in Computer Science, Data Science, Information Technology or other related field
AND Two (2) years of demonstrated professional information technology experience as listed above. OR A Bachelor’s degree or above from an accredited college or university in Computer Science, Data Science, Information Technology or other related field. Additionally , you should also have progressive experience and knowledge in following areas: Salesforce automation tools, e.g., Visual Flow, JSON, etc. Implementing system changes using Agile methodologies. Supporting and maintaining a Salesforce platform using a configuration-first approach. SOQL, RESTful API based web services, and Service Cloud. Software Development Life Cycle standards and methodologies. Designing, implementing, and maintaining Salesforce systems within an enterprise architecture framework. Developing, designing, reviewing, and deploying configurations. Applying contract management principles to third-party vendor support/service agreements. Applying NIST security guidelines to daily operating activities. Preferred/Desired Qualifications: Working experience in .NET Framework, MVC, C#. Progressive experience in HTML5, CSS, JavaScript, Angular. Have 4+ years of experience directly working with Salesforce product suite. Current Salesforce Advanced Administrator or Architect Certification. Recent experience building Lightning applications and using Lightning Design System. Experience with Git and Salesforce DX deployment lifecycle. Knowledge of Cloud Architecture and experience developing with PaaS, SaaS, IaaS focusing on scalability, security, and integration. How to apply If you are excited about this role but not sure if your experience aligns perfectly with every qualification, we encourage you to apply. We are dedicated to building a diverse and authentic workplace centered in belonging. HOW TO APPLY PLEASE READ THE FOLLOWING INFORMATION CAREFULLY TO ENSURE YOU HAVE SUBMITTED THE REQUIRED MATERIALS TO BE CONSIDERED. IMPORTANT:
To be considered, you MUST include the following; failure to do so will disqualify your application: Completed online application. Current Resume. Letter of Interest describing how you meet the qualifications. Three professional references with contact information. Note:
A reference may be requested from your current or most recent supervisor. If a candidate is a current state employee, the personnel file may be reviewed. References are typically conducted after interviews. A resume will not substitute for completing the work experience section of the application. The information in your application must support your supplemental responses; unsupported responses may disqualify you. Background checks Prior to a new hire, a background check including criminal history will be conducted. Information from the background check will be considered in determining suitability and competence. Other RCW notices and equal opportunity statements: No employee shall have any interest in the manufacture or sale of liquor/cannabis outside of salary; no gratuities. The WSLCB is an equal opportunity employer and encourages applicants from diverse backgrounds. All qualified applicants will receive consideration without discrimination. You may include your name and gender pronouns to ensure respectful address during the process. For questions or accommodations in the application process, email hrjobs@lcb.wa.gov or call (360) 664-1720. TTY: Washington Relay Service 7-1-1 or 1-800-833-6384.
#J-18808-Ljbffr