Pinnacle Live
Venue Director II - Audio Visual, Event Technology
Pinnacle Live, Fort Worth, Texas, United States, 76102
Overview
Join to apply for the
Venue Director II - Audio Visual, Event Technology
role at
Pinnacle Live .
Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. We’re looking for dedicated, determined people to help make remarkable experiences happen.
Job Summary The Venue Director II is responsible for the successful management of their assigned venue. They will be responsible for maintaining profitability, achieving sales and operations goals while providing best-in-class customer service to all stakeholders including hotel partners, clients and team members. The Venue Director II will create a culture of achievement, support diversity, pursue continuous improvement and demonstrate an unwavering commitment to cultivating and growing the venue relationship.
Responsibilities
Provide leadership in the execution of all phases of events while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders
Lead Operations team to ensure efficient floor operations, such as the timely and accurate set and strike of equipment, and other essential floor activities
Review P&L to ensure profitability; manage expenses by effectively utilizing available resources and implementing cost control measures where necessary
Maintain inventory integrity ensuring quality, functionality, organization, security and availability
Maintain a working knowledge of industry trends, tools and innovations
Develop and maintain strong relationships with venue partners
Represent Pinnacle Live as a valued partner at hotel meetings and customer site visits
Ensure timely payment of all payables
Ensure timely processing of billing and invoices; enforce compliance with all financial management SOPs
Provide Sales Managers the necessary tools and support to maximize revenue and improve capture rate during all phases of the sales cycle
Train, manage, and develop team in accordance with company SOPs facilitating elevated customer service standards, employee growth and a culture of achievement
Effectively utilize applicable company computer systems and continually work toward updating and improving systems and technical skills
Provide technical support for events as necessary
Delegate tasks effectively as required
Comply with all safety protocols and standard operating procedures
Supervisory Responsibilities Directs team of exempt and non-exempt personnel in accordance with company policies and applicable federal and state laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
Education & Experience
High School Graduate or equivalent
Five (5) years’ management-level experience in the audio visual and/or hospitality industry preferred
Demonstrated experience aligning team members behind common goals
Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners)
Required Skills & Knowledge
Planning ability; able to prioritize
Strong Technical aptitude
Excellent organizational skills
Demonstrated personnel management ability
Strong Interpersonal skills
Strong verbal and written communications skills
Strong customer focus
Strong team player orientation
Strong attention to detail
Professional appearance
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel Demands & Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
sit at a desk
stand or walk for long periods, including up and down stairs
consistently bend and stoop
use hands to hold, handle, or feel
reach with hands and arms
talk, hear and communicate
lift up to 50 pounds occasionally
Benefits
Performance based incentive plans on top of base salary
Generous time off with PTO, holidays and sick/personal days
401k with a contribution match
Insurances; health, vision, dental and more
Pinnacle Live is an E-verify and Equal Employment Opportunity Employer.
Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.
Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.
Seniority level
Director
Employment type
Other
Job function
Design, Art/Creative, and Information Technology
Industries
Events Services
#J-18808-Ljbffr
Venue Director II - Audio Visual, Event Technology
role at
Pinnacle Live .
Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. We’re looking for dedicated, determined people to help make remarkable experiences happen.
Job Summary The Venue Director II is responsible for the successful management of their assigned venue. They will be responsible for maintaining profitability, achieving sales and operations goals while providing best-in-class customer service to all stakeholders including hotel partners, clients and team members. The Venue Director II will create a culture of achievement, support diversity, pursue continuous improvement and demonstrate an unwavering commitment to cultivating and growing the venue relationship.
Responsibilities
Provide leadership in the execution of all phases of events while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders
Lead Operations team to ensure efficient floor operations, such as the timely and accurate set and strike of equipment, and other essential floor activities
Review P&L to ensure profitability; manage expenses by effectively utilizing available resources and implementing cost control measures where necessary
Maintain inventory integrity ensuring quality, functionality, organization, security and availability
Maintain a working knowledge of industry trends, tools and innovations
Develop and maintain strong relationships with venue partners
Represent Pinnacle Live as a valued partner at hotel meetings and customer site visits
Ensure timely payment of all payables
Ensure timely processing of billing and invoices; enforce compliance with all financial management SOPs
Provide Sales Managers the necessary tools and support to maximize revenue and improve capture rate during all phases of the sales cycle
Train, manage, and develop team in accordance with company SOPs facilitating elevated customer service standards, employee growth and a culture of achievement
Effectively utilize applicable company computer systems and continually work toward updating and improving systems and technical skills
Provide technical support for events as necessary
Delegate tasks effectively as required
Comply with all safety protocols and standard operating procedures
Supervisory Responsibilities Directs team of exempt and non-exempt personnel in accordance with company policies and applicable federal and state laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
Education & Experience
High School Graduate or equivalent
Five (5) years’ management-level experience in the audio visual and/or hospitality industry preferred
Demonstrated experience aligning team members behind common goals
Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners)
Required Skills & Knowledge
Planning ability; able to prioritize
Strong Technical aptitude
Excellent organizational skills
Demonstrated personnel management ability
Strong Interpersonal skills
Strong verbal and written communications skills
Strong customer focus
Strong team player orientation
Strong attention to detail
Professional appearance
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Travel Demands & Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
sit at a desk
stand or walk for long periods, including up and down stairs
consistently bend and stoop
use hands to hold, handle, or feel
reach with hands and arms
talk, hear and communicate
lift up to 50 pounds occasionally
Benefits
Performance based incentive plans on top of base salary
Generous time off with PTO, holidays and sick/personal days
401k with a contribution match
Insurances; health, vision, dental and more
Pinnacle Live is an E-verify and Equal Employment Opportunity Employer.
Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.
Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.
Seniority level
Director
Employment type
Other
Job function
Design, Art/Creative, and Information Technology
Industries
Events Services
#J-18808-Ljbffr