Pearson
Technology Services Supplier Relationship Manager
Pearson, Concord, New Hampshire, United States, 03306
Technology Services Supplier Relationship Manager
Overview Support strategic partner governance model through process oversight, tracking and reporting on contractual commitments/benefits, internal and external stakeholder cadence management, and documentation. Collaborate with internal stakeholders to align vendor services with business objectives. Evaluate vendor performance against service level agreements (SLAs) and KPIs, implementing improvements when necessary. Facilitate monthly and quarterly business reviews with strategic partners and internal stakeholders. Ensure compliance with regulatory requirements and internal policies. Support dispute resolution if issues arise. Provide data, analytics, and reporting to procurement team and leaders as needed. Support contracting lifecycle from RFP to SOW. Support process initiatives as requested. Provide training to stakeholders on processes and best practices.
Responsibilities
Support strategic partner governance model through process oversight, tracking and reporting on contractual commitments/benefits, internal and external stakeholder cadence management, and documentation
Collaborate with internal stakeholders to align vendor services with business objectives
Evaluate vendor performance against service level agreements (SLAs) and KPIs, implementing improvements when necessary
Facilitate monthly and quarterly business reviews with strategic partners and internal stakeholders
Ensure compliance with regulatory requirements and internal policies. Support dispute resolution if issues arise
Provide data, analytics, and reporting to procurement team and leaders as needed
Support contracting lifecycle from RFP to SOW
Support process initiatives as requested
Provide training to stakeholders on processes and best practices
Qualifications/Experience/Education
SRM Experience with technology service partners
Technology procurement sourcing and contracting
Experience with Procurement technologies (CLM, RFP, etc) and enterprise tools – Jira, Sharepoint, Microsoft Suite/Copilot, Smart Sheets, Ironclad, Service Now, etc.
Able to influence internal and external stakeholders, executives, and leaders
Articulate with strong communication, people, and leadership skills
Experience of working with both virtual and physical global teams
Strong problem solving and change management ability
Evidence of managing strategic relationships and technology contracts
Natural ability to interact positively with all internal stakeholders across cultures, countries, and professional disciplines
Able to maintain impartiality and drive business outcomes
Bachelor’s degree in a relevant field
Applications will be accepted through 9/29/2025. This window may be extended depending on business needs.
Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the laws of various states, the pay range for this position is as follows:
The minimum full-time salary range is between
$115,000 - $120,000 .
This position is eligible to participate in an annual incentive program, and information on benefits offered is here.
Who We Are
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job:
Operations Job Family:
ENTERPRISE Organization:
Corporate Strategy & Technology Schedule:
FULL_TIME
Location tags and related postings have been omitted from this refined description to focus on the role itself.
#J-18808-Ljbffr
Overview Support strategic partner governance model through process oversight, tracking and reporting on contractual commitments/benefits, internal and external stakeholder cadence management, and documentation. Collaborate with internal stakeholders to align vendor services with business objectives. Evaluate vendor performance against service level agreements (SLAs) and KPIs, implementing improvements when necessary. Facilitate monthly and quarterly business reviews with strategic partners and internal stakeholders. Ensure compliance with regulatory requirements and internal policies. Support dispute resolution if issues arise. Provide data, analytics, and reporting to procurement team and leaders as needed. Support contracting lifecycle from RFP to SOW. Support process initiatives as requested. Provide training to stakeholders on processes and best practices.
Responsibilities
Support strategic partner governance model through process oversight, tracking and reporting on contractual commitments/benefits, internal and external stakeholder cadence management, and documentation
Collaborate with internal stakeholders to align vendor services with business objectives
Evaluate vendor performance against service level agreements (SLAs) and KPIs, implementing improvements when necessary
Facilitate monthly and quarterly business reviews with strategic partners and internal stakeholders
Ensure compliance with regulatory requirements and internal policies. Support dispute resolution if issues arise
Provide data, analytics, and reporting to procurement team and leaders as needed
Support contracting lifecycle from RFP to SOW
Support process initiatives as requested
Provide training to stakeholders on processes and best practices
Qualifications/Experience/Education
SRM Experience with technology service partners
Technology procurement sourcing and contracting
Experience with Procurement technologies (CLM, RFP, etc) and enterprise tools – Jira, Sharepoint, Microsoft Suite/Copilot, Smart Sheets, Ironclad, Service Now, etc.
Able to influence internal and external stakeholders, executives, and leaders
Articulate with strong communication, people, and leadership skills
Experience of working with both virtual and physical global teams
Strong problem solving and change management ability
Evidence of managing strategic relationships and technology contracts
Natural ability to interact positively with all internal stakeholders across cultures, countries, and professional disciplines
Able to maintain impartiality and drive business outcomes
Bachelor’s degree in a relevant field
Applications will be accepted through 9/29/2025. This window may be extended depending on business needs.
Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the laws of various states, the pay range for this position is as follows:
The minimum full-time salary range is between
$115,000 - $120,000 .
This position is eligible to participate in an annual incentive program, and information on benefits offered is here.
Who We Are
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Job:
Operations Job Family:
ENTERPRISE Organization:
Corporate Strategy & Technology Schedule:
FULL_TIME
Location tags and related postings have been omitted from this refined description to focus on the role itself.
#J-18808-Ljbffr