Slalom
Overview
Job Title: Enterprise ServiceNow Leader At Slalom, our ServiceNow team is a dynamic group of platform experts, architects, and configuration specialists dedicated to delivering transformative business outcomes. We focus on scalable, human-centered solutions that simplify complexity, enhance operational efficiency, and empower organizations to thrive. We bring deep platform expertise and a passion for making work better through declarative configuration, strategic architecture, or agile delivery. This role is based in Slalom office locations and leads our growing global ServiceNow capability to drive growth, excellence, and innovation within the practice. You will lead a team of ServiceNow consultants, architects, and developers, ensuring world-class solutions for our clients. We invite passionate leaders with a deep understanding of ServiceNow and a track record of delivering exceptional solutions to join our team and drive success within Slalom. What You’ll Do, and where you’ll contribute, includes leadership, growth, strategy, and client-focused delivery across the ServiceNow practice. Note: This position may be based in any Slalom office location. What You’ll Do
Capability Leadership, Growth and Strategy: Define and execute the strategic vision for the ServiceNow capability globally; collaborate with senior leaders to align investments, talent, and go-to-market priorities; build and evolve offerings across key modules (e.g., ITSM, CSM, SPM, HRSD, etc.). Client Engagement & Delivery: Act as a trusted advisor to clients, understand business needs, translate them into actionable ServiceNow solutions; develop long-term client relationships; lead the team on strategic engagements, ensuring quality delivery and supporting team growth. Business Development: Identify and pursue new client opportunities with account and market leaders; shape proposals, lead solutioning, and support go-to-market campaigns; communicate ServiceNow’s value proposition effectively. Team Leadership: Manage a team of ServiceNow consultants, architects, and developers; inspire, mentor, and guide the team toward high performance, continuous improvement, and professional growth; collaborate with Talent Acquisition to set talent strategy and recruit appropriately. Solution Innovation & Quality Assurance: Oversee solution design to align with client goals, ServiceNow best practices, and Slalom standards; champion quality, scalability, and long-term client success; stay ahead of ServiceNow product roadmap and ecosystem changes. Operational Leadership: Manage the team to achieve revenue and utilization goals; ensure appropriate business rigor for pipeline management, staffing, and project margins. What You’ll Bring
A minimum of 8 years of consulting experience with focus on capabilities development, client engagement, client delivery, business development, account management, and partner alliance management. Deep domain expertise in ServiceNow and proven track record of leading ServiceNow implementation projects. Ability to support a practice vision and collaborate with practice leaders to build viable client solutions. Experience managing a consulting practice to successful business metrics; experience navigating the ServiceNow partner ecosystem; active ServiceNow certifications (e.g., CIS, CSA, etc.) required. Strong leadership, strategic thinking with bias for action and outcomes; ability to grow teams, develop talent, and lead distributed workforces; Proven client/employee satisfaction; ability to think strategically and solve complex business problems; strong executive presence and client advisory skills; proven leadership of ServiceNow engagements across multiple modules; commitment to continuous learning and professional growth. Willingness to travel up to 50%. About Us
Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. Compensation And Benefits
Slalom invests in benefits to help team members thrive in work and life, including time off and paid holidays, parental leave, 401(k) with match, health/dental/vision coverage, adoption and fertility assistance, short/long-term disability, annual wellbeing reimbursement, and discounted insurance options. Salary ranges and bonuses are discussed during the interview process. The base salary pay range (Director level) is $161,000-$281,000; (Senior Director level) $189,000-$359,000; actual compensation depends on skills, experience, location, and other factors. Bonuses may be discretionary and are not guaranteed. Salary ranges may change. EEO and Accommodations
Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by law. Slalom will consider qualified applications with criminal histories, consistent with legal requirements. Reasonable accommodations are available during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process. We will accept applications until October 1, 2025.
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Job Title: Enterprise ServiceNow Leader At Slalom, our ServiceNow team is a dynamic group of platform experts, architects, and configuration specialists dedicated to delivering transformative business outcomes. We focus on scalable, human-centered solutions that simplify complexity, enhance operational efficiency, and empower organizations to thrive. We bring deep platform expertise and a passion for making work better through declarative configuration, strategic architecture, or agile delivery. This role is based in Slalom office locations and leads our growing global ServiceNow capability to drive growth, excellence, and innovation within the practice. You will lead a team of ServiceNow consultants, architects, and developers, ensuring world-class solutions for our clients. We invite passionate leaders with a deep understanding of ServiceNow and a track record of delivering exceptional solutions to join our team and drive success within Slalom. What You’ll Do, and where you’ll contribute, includes leadership, growth, strategy, and client-focused delivery across the ServiceNow practice. Note: This position may be based in any Slalom office location. What You’ll Do
Capability Leadership, Growth and Strategy: Define and execute the strategic vision for the ServiceNow capability globally; collaborate with senior leaders to align investments, talent, and go-to-market priorities; build and evolve offerings across key modules (e.g., ITSM, CSM, SPM, HRSD, etc.). Client Engagement & Delivery: Act as a trusted advisor to clients, understand business needs, translate them into actionable ServiceNow solutions; develop long-term client relationships; lead the team on strategic engagements, ensuring quality delivery and supporting team growth. Business Development: Identify and pursue new client opportunities with account and market leaders; shape proposals, lead solutioning, and support go-to-market campaigns; communicate ServiceNow’s value proposition effectively. Team Leadership: Manage a team of ServiceNow consultants, architects, and developers; inspire, mentor, and guide the team toward high performance, continuous improvement, and professional growth; collaborate with Talent Acquisition to set talent strategy and recruit appropriately. Solution Innovation & Quality Assurance: Oversee solution design to align with client goals, ServiceNow best practices, and Slalom standards; champion quality, scalability, and long-term client success; stay ahead of ServiceNow product roadmap and ecosystem changes. Operational Leadership: Manage the team to achieve revenue and utilization goals; ensure appropriate business rigor for pipeline management, staffing, and project margins. What You’ll Bring
A minimum of 8 years of consulting experience with focus on capabilities development, client engagement, client delivery, business development, account management, and partner alliance management. Deep domain expertise in ServiceNow and proven track record of leading ServiceNow implementation projects. Ability to support a practice vision and collaborate with practice leaders to build viable client solutions. Experience managing a consulting practice to successful business metrics; experience navigating the ServiceNow partner ecosystem; active ServiceNow certifications (e.g., CIS, CSA, etc.) required. Strong leadership, strategic thinking with bias for action and outcomes; ability to grow teams, develop talent, and lead distributed workforces; Proven client/employee satisfaction; ability to think strategically and solve complex business problems; strong executive presence and client advisory skills; proven leadership of ServiceNow engagements across multiple modules; commitment to continuous learning and professional growth. Willingness to travel up to 50%. About Us
Slalom is a fiercely human business and technology consulting company that leads with outcomes to bring more value, in all ways, always. From strategy through delivery, our agile teams across 52 offices in 12 countries collaborate with clients to bring powerful customer experiences, innovative ways of working, and new products and services to life. Compensation And Benefits
Slalom invests in benefits to help team members thrive in work and life, including time off and paid holidays, parental leave, 401(k) with match, health/dental/vision coverage, adoption and fertility assistance, short/long-term disability, annual wellbeing reimbursement, and discounted insurance options. Salary ranges and bonuses are discussed during the interview process. The base salary pay range (Director level) is $161,000-$281,000; (Senior Director level) $189,000-$359,000; actual compensation depends on skills, experience, location, and other factors. Bonuses may be discretionary and are not guaranteed. Salary ranges may change. EEO and Accommodations
Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans’ status, or any other characteristic protected by law. Slalom will consider qualified applications with criminal histories, consistent with legal requirements. Reasonable accommodations are available during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process. We will accept applications until October 1, 2025.
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