Acrisure
Overview
Join to apply for the
Claims Advocate
role at Acrisure. A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. We connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. Acrisure has grown significantly in revenue and workforce, built on entrepreneurial spirit. We prioritize leadership, accountability, and collaboration to enable teams to perform at the highest levels. Job Summary
The Claims Advocate for TPA Services is responsible for the accurate and timely processing of Cafeteria Plan (FSA, HSA, HRA, Parking and Transit and Lifestyle Benefits) claims in accordance with IRS regulations and company policies. This role requires a detail-oriented individual with strong analytical and customer service skills. Responsibilities
Review and process claims submitted by participants, ensuring accuracy and eligibility. Verify documentation to validate eligible expenses according to IRS guidelines and plan documents. Communicate with participants via phone, email, or written correspondence to resolve claim issues or request additional information. Maintain accurate and up-to-date records of all claims processed and communications with participants. Adhere to HIPAA guidelines and maintain confidentiality of participant information. Meet or exceed established production and quality standards. Assist with other TPA operations tasks as needed. Process claims within established turnaround times. Identify and resolve claim discrepancies or issues. Provide excellent customer service to participants. Stay current on IRS regulations and company policies related to FSA administration. Participate in training and development activities to enhance job skills. Collaborate with other team members to ensure efficient and effective TPA operations. Requirements
Strong attention to detail and accuracy. Excellent analytical and problem-solving skills. Proficient in data entry and computer skills. Excellent communication and customer service skills. Ability to work independently and as part of a team. Knowledge of IRS regulations related to Cafeteria Plan administration (preferred). Education and Experience
High school diploma or equivalent required; Associate's or Bachelor's degree preferred. Prior experience in claims processing or customer service, preferably in the employee benefits industry. Benefits and Perks
Competitive compensation Generous vacation policy, paid holidays, and paid sick time Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid) Company-paid Short-Term and Long-Term Disability Insurance Company-paid Group Life insurance Company-paid Employee Assistance Program (EAP) and Calm App subscription Employee-paid Pet Insurance and optional supplemental insurance coverage Vested 401(k) with company match and financial wellness programs Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options Paid maternity leave, paid paternity leave, and fertility benefits Career growth and learning opportunities …and so much more! Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location. Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children’s Hospital in Grand Rapids, Michigan, UPMC Children’s Hospital in Pittsburgh, Pennsylvania and Blythedale Children’s Hospital in Valhalla, New York. Acrisure is committed to an inclusive workforce that values diversity and equal opportunity for all applicants. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Acrisure also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email leaves@acrisure.com. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy at www.Acrisure.com/privacy/caapplicant. To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee.
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Join to apply for the
Claims Advocate
role at Acrisure. A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. We connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. Acrisure has grown significantly in revenue and workforce, built on entrepreneurial spirit. We prioritize leadership, accountability, and collaboration to enable teams to perform at the highest levels. Job Summary
The Claims Advocate for TPA Services is responsible for the accurate and timely processing of Cafeteria Plan (FSA, HSA, HRA, Parking and Transit and Lifestyle Benefits) claims in accordance with IRS regulations and company policies. This role requires a detail-oriented individual with strong analytical and customer service skills. Responsibilities
Review and process claims submitted by participants, ensuring accuracy and eligibility. Verify documentation to validate eligible expenses according to IRS guidelines and plan documents. Communicate with participants via phone, email, or written correspondence to resolve claim issues or request additional information. Maintain accurate and up-to-date records of all claims processed and communications with participants. Adhere to HIPAA guidelines and maintain confidentiality of participant information. Meet or exceed established production and quality standards. Assist with other TPA operations tasks as needed. Process claims within established turnaround times. Identify and resolve claim discrepancies or issues. Provide excellent customer service to participants. Stay current on IRS regulations and company policies related to FSA administration. Participate in training and development activities to enhance job skills. Collaborate with other team members to ensure efficient and effective TPA operations. Requirements
Strong attention to detail and accuracy. Excellent analytical and problem-solving skills. Proficient in data entry and computer skills. Excellent communication and customer service skills. Ability to work independently and as part of a team. Knowledge of IRS regulations related to Cafeteria Plan administration (preferred). Education and Experience
High school diploma or equivalent required; Associate's or Bachelor's degree preferred. Prior experience in claims processing or customer service, preferably in the employee benefits industry. Benefits and Perks
Competitive compensation Generous vacation policy, paid holidays, and paid sick time Medical Insurance, Dental Insurance, and Vision Insurance (employee-paid) Company-paid Short-Term and Long-Term Disability Insurance Company-paid Group Life insurance Company-paid Employee Assistance Program (EAP) and Calm App subscription Employee-paid Pet Insurance and optional supplemental insurance coverage Vested 401(k) with company match and financial wellness programs Flexible Spending Account (FSA), Health Savings Account (HSA) and commuter benefits options Paid maternity leave, paid paternity leave, and fertility benefits Career growth and learning opportunities …and so much more! Please note: This list is not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Offerings may vary based on subsidiary entity or geographic location. Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children’s Hospital in Grand Rapids, Michigan, UPMC Children’s Hospital in Pittsburgh, Pennsylvania and Blythedale Children’s Hospital in Valhalla, New York. Acrisure is committed to an inclusive workforce that values diversity and equal opportunity for all applicants. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. Acrisure also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email leaves@acrisure.com. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy at www.Acrisure.com/privacy/caapplicant. To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee.
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