RXR
Overview
3 days ago Be among the first 25 applicants Headquartered in New York with a nationally-scaled platform, RXR is a 450+ person, vertically integrated investment manager with expertise in a wide array of value creation activities, including acquisitions, asset and portfolio management, property operations, development, construction, leasing, and technological innovation. RXR is an active investor in real estate credit, rental housing, commercial property, and property technology through value-added and opportunistic investment strategies. Job Summary Over the past decade, the commercial real estate industry has undergone a rapid acceleration in the adoption of technology, the introduction of hotel-level amenities, the importance placed on elevating the workplace experience, and the connection to the community. Today\'s customer has grown to expect a truly elevated and differentiated experience at every touchpoint, from the beginning of their day to the end, in both the physical and the digital worlds. As an RXO Concierge, you will oversee a newly built amenity center, and serve as the central touchpoint of hospitality, cultivating a warm and welcoming experience for tenants and their guests. You will be responsible for upholding RXR’ s exceptional customer service standards and promoting a safe, productive, and inspiring space. You will play a critical role in ensuring smooth operations, managing amenity center bookings, activating each aspect of the center with programs and events, cultivating a sense of connection and community, and ultimately, exceeding our tenants’ expectations at every turn. The RXO Concierge will work closely with our Restaurant and Conference Operators, the Onsite Property Management Team, Senior RXO Team Members, RXR’s Head of Hospitality and Amenities, and other project stakeholders to effectuate a consistently elevated experience and premium satisfaction of our tenants. RXR is a leading real estate owner, investor, operator, and developer committed to building socially, economically, and environmentally responsible communities - A vertically integrated private real estate company with expertise in investment management, property management, development, design, construction, leasing, and finance.
Responsibilities Serve as liaison between third-party operators including the fitness center, conferencing and restaurant. This includes the daily monitoring and quality assurance check of daily operations, collaborating with operators to drive revenue growth, develop a robust calendar of programming, and internal/external marketing and events to enhance the overall experience and engagement of the amenity center.
Hospitality
Serve as the overall amenity center concierge and central touchpoint of hospitality.
Cultivate a warm and welcoming amenity center experience and best in class environment for our tenants and their guests.
Liaise directly with tenant contacts to assess needs and wants and work together with cross-functional internal teams to ensure their expectations are surpassed.
Interact with guests to obtain feedback on product quality and service levels.
Handle guest problems and complaints.
Space Operations + Overall Management
Troubleshoot end-to-end IT management (Ex. printing, WIFI, A/V, phones, vendor management, etc.)
Ensure that the front desk, pantry, storage, and kitchen area are kept clean, organized, and stocked when applicable.
Ensure compliance with existing health, sanitation, liquor licensing, permitting, safety and employment regulations and that all other standard operating procedures are met.
Track inventories and order office supplies, pantry items etc.
Track customer feedback and respond to any ongoing issues and positive/negative feedback
Oversee annual budgets and track monthly operating budget for optimization.
Room Booking, Revenue Management & Marketing
Support all room and amenity booking reservations and respond to inquiries in a timely manner.
Facilitate tours of the space and onboard new tenants and their guests.
Coordinate with property management and building maintenance on day-to-day space needs, accommodations, and operations (Ex: Issuing access badges, submitting tickets, resolving work orders, HVAC requests)
Amenity Center Activation & Community Engagement
Activate the amenity center through events, partnerships, and perks.
Connect with local businesses, cultural institutions, and other community partners.
Engage the internal/external community by making the amenity center the “heartbeat” of the building.
Programming + Event Planning
Collaborate with the RXO team to integrate community partners and local businesses, into monthly programming and community engagement opportunities.
Work alongside the RXO team to create marketing materials for monthly programming and events.
Manage the set-up, breakdown, and be on-site to assist with relevant events and space reservations.
Measure the success of programs and events from beginning to end and identify opportunities for ongoing procedural improvements.
Connect tenants with event partners, local businesses, and catering services for their individual needs.
Qualifications Top Competencies:
Hospitality Minded:
Demonstrates the ability to deliver the RXO elevated level of hospitality for commercial tenants, ensuring that their experience exceeds expectations. Demonstrates the ability to execute on customer needs, whether directly troubleshooting issues or in collaboration with other internal teams. Prioritize customer satisfaction, no matter what.
Community & Consensus Building:
Demonstrates the ability to activate opportunities for building and bolstering communities and tenant networks within RXR commercial properties. Builds consensus within internal teams to elevate customer experience and facilitate community/relationship building among tenants and with the outside local community.
Tech Savvy & Systems Proficient:
Proficiency with Canva, Worxwell, Cove, Hubspot, Excel, Monday.com, and MS Office. Encourages adoption of innovations in digital tools and readily learns new technologies.
Accountable:
Self-directed, meets commitments on deadlines, and exercises fiscal responsibility within budgetary guidelines.
Resilient:
Comfortable in a fast-paced, results-driven environment; able to adapt and remain calm under pressure.
Experience and Education
The ideal candidate should possess the following experience:
Customer Service Excellence:
Minimum of 3 years in high-end hospitality or customer service (hotels, corporate buildings, or luxury residential services).
Building Relationships:
Track record of building and maintaining relationships with clients and service providers.
Communication Skills:
Excellent verbal and written communication with tenants, guests, and team members.
Problem-Solving:
Ability to handle complex queries and provide timely solutions.
Concierge Services:
Familiarity with reservations, local recommendations, transportation, and event logistics.
Technological Proficiency:
Comfortable with property management software, MS Office, and related tech.
Task Management:
Ability to manage multiple tasks with overlapping deadlines in a fast-paced environment.
Discretion and Confidentiality:
Experience handling sensitive information with discretion.
Luxury Awareness:
Understanding of luxury service standards.
Teamwork and Leadership:
Ability to work collaboratively and lead by example when needed.
Flexibility:
Willingness to work a flexible schedule, including occasional evenings, weekends, and holidays.
Prior concierge experience in a commercial setting is highly regarded.
The salary range and/or hourly rate listed is a good faith determination of potential base compensation and may be modified in the future. Bonus eligible.
Pay Range:
$70,000 USD - $80,000 USD
RXR is an Equal Opportunity Employer
committed to recruiting, hiring and promoting qualified people of all backgrounds. Reasonable accommodations are available for applicants with disabilities. If reasonable accommodation is needed, please contact 516-506-6847.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Note: This refined description preserves original content while presenting it in well-structured, accessible HTML using only allowed tags.
#J-18808-Ljbffr
3 days ago Be among the first 25 applicants Headquartered in New York with a nationally-scaled platform, RXR is a 450+ person, vertically integrated investment manager with expertise in a wide array of value creation activities, including acquisitions, asset and portfolio management, property operations, development, construction, leasing, and technological innovation. RXR is an active investor in real estate credit, rental housing, commercial property, and property technology through value-added and opportunistic investment strategies. Job Summary Over the past decade, the commercial real estate industry has undergone a rapid acceleration in the adoption of technology, the introduction of hotel-level amenities, the importance placed on elevating the workplace experience, and the connection to the community. Today\'s customer has grown to expect a truly elevated and differentiated experience at every touchpoint, from the beginning of their day to the end, in both the physical and the digital worlds. As an RXO Concierge, you will oversee a newly built amenity center, and serve as the central touchpoint of hospitality, cultivating a warm and welcoming experience for tenants and their guests. You will be responsible for upholding RXR’ s exceptional customer service standards and promoting a safe, productive, and inspiring space. You will play a critical role in ensuring smooth operations, managing amenity center bookings, activating each aspect of the center with programs and events, cultivating a sense of connection and community, and ultimately, exceeding our tenants’ expectations at every turn. The RXO Concierge will work closely with our Restaurant and Conference Operators, the Onsite Property Management Team, Senior RXO Team Members, RXR’s Head of Hospitality and Amenities, and other project stakeholders to effectuate a consistently elevated experience and premium satisfaction of our tenants. RXR is a leading real estate owner, investor, operator, and developer committed to building socially, economically, and environmentally responsible communities - A vertically integrated private real estate company with expertise in investment management, property management, development, design, construction, leasing, and finance.
Responsibilities Serve as liaison between third-party operators including the fitness center, conferencing and restaurant. This includes the daily monitoring and quality assurance check of daily operations, collaborating with operators to drive revenue growth, develop a robust calendar of programming, and internal/external marketing and events to enhance the overall experience and engagement of the amenity center.
Hospitality
Serve as the overall amenity center concierge and central touchpoint of hospitality.
Cultivate a warm and welcoming amenity center experience and best in class environment for our tenants and their guests.
Liaise directly with tenant contacts to assess needs and wants and work together with cross-functional internal teams to ensure their expectations are surpassed.
Interact with guests to obtain feedback on product quality and service levels.
Handle guest problems and complaints.
Space Operations + Overall Management
Troubleshoot end-to-end IT management (Ex. printing, WIFI, A/V, phones, vendor management, etc.)
Ensure that the front desk, pantry, storage, and kitchen area are kept clean, organized, and stocked when applicable.
Ensure compliance with existing health, sanitation, liquor licensing, permitting, safety and employment regulations and that all other standard operating procedures are met.
Track inventories and order office supplies, pantry items etc.
Track customer feedback and respond to any ongoing issues and positive/negative feedback
Oversee annual budgets and track monthly operating budget for optimization.
Room Booking, Revenue Management & Marketing
Support all room and amenity booking reservations and respond to inquiries in a timely manner.
Facilitate tours of the space and onboard new tenants and their guests.
Coordinate with property management and building maintenance on day-to-day space needs, accommodations, and operations (Ex: Issuing access badges, submitting tickets, resolving work orders, HVAC requests)
Amenity Center Activation & Community Engagement
Activate the amenity center through events, partnerships, and perks.
Connect with local businesses, cultural institutions, and other community partners.
Engage the internal/external community by making the amenity center the “heartbeat” of the building.
Programming + Event Planning
Collaborate with the RXO team to integrate community partners and local businesses, into monthly programming and community engagement opportunities.
Work alongside the RXO team to create marketing materials for monthly programming and events.
Manage the set-up, breakdown, and be on-site to assist with relevant events and space reservations.
Measure the success of programs and events from beginning to end and identify opportunities for ongoing procedural improvements.
Connect tenants with event partners, local businesses, and catering services for their individual needs.
Qualifications Top Competencies:
Hospitality Minded:
Demonstrates the ability to deliver the RXO elevated level of hospitality for commercial tenants, ensuring that their experience exceeds expectations. Demonstrates the ability to execute on customer needs, whether directly troubleshooting issues or in collaboration with other internal teams. Prioritize customer satisfaction, no matter what.
Community & Consensus Building:
Demonstrates the ability to activate opportunities for building and bolstering communities and tenant networks within RXR commercial properties. Builds consensus within internal teams to elevate customer experience and facilitate community/relationship building among tenants and with the outside local community.
Tech Savvy & Systems Proficient:
Proficiency with Canva, Worxwell, Cove, Hubspot, Excel, Monday.com, and MS Office. Encourages adoption of innovations in digital tools and readily learns new technologies.
Accountable:
Self-directed, meets commitments on deadlines, and exercises fiscal responsibility within budgetary guidelines.
Resilient:
Comfortable in a fast-paced, results-driven environment; able to adapt and remain calm under pressure.
Experience and Education
The ideal candidate should possess the following experience:
Customer Service Excellence:
Minimum of 3 years in high-end hospitality or customer service (hotels, corporate buildings, or luxury residential services).
Building Relationships:
Track record of building and maintaining relationships with clients and service providers.
Communication Skills:
Excellent verbal and written communication with tenants, guests, and team members.
Problem-Solving:
Ability to handle complex queries and provide timely solutions.
Concierge Services:
Familiarity with reservations, local recommendations, transportation, and event logistics.
Technological Proficiency:
Comfortable with property management software, MS Office, and related tech.
Task Management:
Ability to manage multiple tasks with overlapping deadlines in a fast-paced environment.
Discretion and Confidentiality:
Experience handling sensitive information with discretion.
Luxury Awareness:
Understanding of luxury service standards.
Teamwork and Leadership:
Ability to work collaboratively and lead by example when needed.
Flexibility:
Willingness to work a flexible schedule, including occasional evenings, weekends, and holidays.
Prior concierge experience in a commercial setting is highly regarded.
The salary range and/or hourly rate listed is a good faith determination of potential base compensation and may be modified in the future. Bonus eligible.
Pay Range:
$70,000 USD - $80,000 USD
RXR is an Equal Opportunity Employer
committed to recruiting, hiring and promoting qualified people of all backgrounds. Reasonable accommodations are available for applicants with disabilities. If reasonable accommodation is needed, please contact 516-506-6847.
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Note: This refined description preserves original content while presenting it in well-structured, accessible HTML using only allowed tags.
#J-18808-Ljbffr