RXR Realty LLC
Overview
Headquartered in New York with a nationally scaled platform, RXR is a 450+ person, vertically integrated investment manager with expertise in acquisitions, asset and portfolio management, property operations, development, construction, leasing, and technological innovation. RXR is an active investor in real estate credit, rental housing, commercial property, and property technology through value-added and opportunistic investment strategies. Job Summary: RXR seeks an RXO Concierge to oversee a newly built amenity center, serving as the central touchpoint of hospitality, cultivating a warm and welcoming experience for tenants and their guests. The Concierge upholds RXR’s customer service standards, promotes a safe, productive, and inspiring space, and manages amenity center bookings, programs, and events to exceed tenants’ expectations. The RXO Concierge will collaborate with Restaurant and Conference Operators, Onsite Property Management, Senior RXO Team Members, RXR’s Head of Hospitality and Amenities, and other stakeholders to deliver an elevated experience and premium tenant satisfaction. RXR is a leading real estate owner, investor, operator, and developer committed to building socially, economically, and environmentally responsible communities – a vertically integrated private real estate company with expertise in investment management, property management, development, design, construction, leasing, and finance. Responsibilities
Note:
The following responsibilities describe the core duties of the RXO Concierge role as outlined by the employer. See the bullet points below for detailed task areas. Hospitality
Serve as the overall amenity center concierge and central touchpoint of hospitality. Cultivate a warm and welcoming amenity center experience for tenants and their guests. Liaise with tenant contacts to assess needs and coordinate with internal teams to exceed expectations. Interact with guests to obtain feedback on product quality and service levels. Handle guest problems and complaints.
Space Operations + Overall Management
Troubleshoot end-to-end IT management (printing, WIFI, A/V, phones, vendor management, etc.). Keep front desk, pantry, storage, and kitchen areas clean, organized, and stocked where applicable. Ensure compliance with health, sanitation, liquor licensing, permitting, safety, and employment regulations and SOPs. Track inventories and order office supplies. Track customer feedback and address ongoing issues and feedback. Oversee annual budgets and track monthly operating budgets for optimization.
Room Booking, Revenue Management & Marketing
Support room and amenity bookings and respond to inquiries promptly. Facilitate tours of the space and onboard new tenants and guests. Coordinate with property management on day-to-day space needs and operations (e.g., issuing access badges, submitting tickets, resolving work orders, HVAC requests).
Amenity Center Activation & Community Engagement
Activate the amenity center through events, partnerships, and perks. Connect with local businesses, cultural institutions, and community partners. Engage the internal/external community by making the amenity center the “heartbeat” of the building.
Programming + Event Planning
Collaborate with the RXO team to integrate community partners and local businesses into monthly programming and engagement opportunities. Work with the RXO team to create marketing materials for monthly programming and events. Manage event setup, breakdown, and on-site assistance for relevant events and space reservations. Measure program and event success and identify opportunities for improvements. Connect tenants with event partners, local businesses, and catering services as needed.
Qualifications
Hospitality Minded:
Demonstrates the ability to deliver the RXO elevated level of hospitality for commercial tenants and to execute on customer needs, prioritizing customer satisfaction. Community & Consensus Building:
Builds and bolsters communities and tenant networks; elevates customer experience and internal collaboration. Tech Savvy & Systems Proficient:
Proficient with Canva, Worxwell, Cove, Hubspot, Excel, Monday.com, and MS Office; eager to adopt new technologies. Accountable:
Self-directed, meets deadlines, and manages budgets with fiscal responsibility. Resilient:
Thrives in fast-paced, results-driven environments; handles crises calmly and adapts to changing needs. Experience and Education Customer Service Excellence:
Minimum 3 years in high-end hospitality or customer service roles (hotels, corporate buildings, or luxury residential services). Building Relationships:
Proven ability to build and maintain relationships with clients and service providers. Communication Skills:
Excellent verbal and written communication with tenants, guests, and team members. Problem-Solving:
Handles complex queries with timely, effective solutions. Concierge Services:
Experience with reservations, local recommendations, transportation, and event logistics. Technological Proficiency:
Comfortable with property management software, MS Office, and related tools. Task Management:
Manages multiple tasks with overlapping deadlines in fast-paced environments. Discretion and Confidentiality:
Experience handling sensitive information with discretion. Luxury Awareness:
Understanding of luxury service standards for high-end clients. Teamwork and Leadership:
Collaboration and leadership in team settings. Flexibility:
Willing to work flexible hours, including occasional evenings, weekends, and holidays. Salary: The listed salary range is a good faith determination and may be modified. Pay range: $70,000 - $80,000 USD. Equal Opportunity Employer Statement:
RXR is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds. RXR will provide reasonable accommodations for applicants with disabilities. For accommodations, contact 516-506-6847.
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Headquartered in New York with a nationally scaled platform, RXR is a 450+ person, vertically integrated investment manager with expertise in acquisitions, asset and portfolio management, property operations, development, construction, leasing, and technological innovation. RXR is an active investor in real estate credit, rental housing, commercial property, and property technology through value-added and opportunistic investment strategies. Job Summary: RXR seeks an RXO Concierge to oversee a newly built amenity center, serving as the central touchpoint of hospitality, cultivating a warm and welcoming experience for tenants and their guests. The Concierge upholds RXR’s customer service standards, promotes a safe, productive, and inspiring space, and manages amenity center bookings, programs, and events to exceed tenants’ expectations. The RXO Concierge will collaborate with Restaurant and Conference Operators, Onsite Property Management, Senior RXO Team Members, RXR’s Head of Hospitality and Amenities, and other stakeholders to deliver an elevated experience and premium tenant satisfaction. RXR is a leading real estate owner, investor, operator, and developer committed to building socially, economically, and environmentally responsible communities – a vertically integrated private real estate company with expertise in investment management, property management, development, design, construction, leasing, and finance. Responsibilities
Note:
The following responsibilities describe the core duties of the RXO Concierge role as outlined by the employer. See the bullet points below for detailed task areas. Hospitality
Serve as the overall amenity center concierge and central touchpoint of hospitality. Cultivate a warm and welcoming amenity center experience for tenants and their guests. Liaise with tenant contacts to assess needs and coordinate with internal teams to exceed expectations. Interact with guests to obtain feedback on product quality and service levels. Handle guest problems and complaints.
Space Operations + Overall Management
Troubleshoot end-to-end IT management (printing, WIFI, A/V, phones, vendor management, etc.). Keep front desk, pantry, storage, and kitchen areas clean, organized, and stocked where applicable. Ensure compliance with health, sanitation, liquor licensing, permitting, safety, and employment regulations and SOPs. Track inventories and order office supplies. Track customer feedback and address ongoing issues and feedback. Oversee annual budgets and track monthly operating budgets for optimization.
Room Booking, Revenue Management & Marketing
Support room and amenity bookings and respond to inquiries promptly. Facilitate tours of the space and onboard new tenants and guests. Coordinate with property management on day-to-day space needs and operations (e.g., issuing access badges, submitting tickets, resolving work orders, HVAC requests).
Amenity Center Activation & Community Engagement
Activate the amenity center through events, partnerships, and perks. Connect with local businesses, cultural institutions, and community partners. Engage the internal/external community by making the amenity center the “heartbeat” of the building.
Programming + Event Planning
Collaborate with the RXO team to integrate community partners and local businesses into monthly programming and engagement opportunities. Work with the RXO team to create marketing materials for monthly programming and events. Manage event setup, breakdown, and on-site assistance for relevant events and space reservations. Measure program and event success and identify opportunities for improvements. Connect tenants with event partners, local businesses, and catering services as needed.
Qualifications
Hospitality Minded:
Demonstrates the ability to deliver the RXO elevated level of hospitality for commercial tenants and to execute on customer needs, prioritizing customer satisfaction. Community & Consensus Building:
Builds and bolsters communities and tenant networks; elevates customer experience and internal collaboration. Tech Savvy & Systems Proficient:
Proficient with Canva, Worxwell, Cove, Hubspot, Excel, Monday.com, and MS Office; eager to adopt new technologies. Accountable:
Self-directed, meets deadlines, and manages budgets with fiscal responsibility. Resilient:
Thrives in fast-paced, results-driven environments; handles crises calmly and adapts to changing needs. Experience and Education Customer Service Excellence:
Minimum 3 years in high-end hospitality or customer service roles (hotels, corporate buildings, or luxury residential services). Building Relationships:
Proven ability to build and maintain relationships with clients and service providers. Communication Skills:
Excellent verbal and written communication with tenants, guests, and team members. Problem-Solving:
Handles complex queries with timely, effective solutions. Concierge Services:
Experience with reservations, local recommendations, transportation, and event logistics. Technological Proficiency:
Comfortable with property management software, MS Office, and related tools. Task Management:
Manages multiple tasks with overlapping deadlines in fast-paced environments. Discretion and Confidentiality:
Experience handling sensitive information with discretion. Luxury Awareness:
Understanding of luxury service standards for high-end clients. Teamwork and Leadership:
Collaboration and leadership in team settings. Flexibility:
Willing to work flexible hours, including occasional evenings, weekends, and holidays. Salary: The listed salary range is a good faith determination and may be modified. Pay range: $70,000 - $80,000 USD. Equal Opportunity Employer Statement:
RXR is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds. RXR will provide reasonable accommodations for applicants with disabilities. For accommodations, contact 516-506-6847.
#J-18808-Ljbffr