Burbank Housing
Site Manager (LIHTC and PSH)- Valle Verde/Heritage House Napa
Burbank Housing, Santa Rosa, California, us, 95402
Overview
Two developments make up the unified vision of Heritage House and Valle Verde Apartments. A combined 90-unit affordable housing project in northeast Napa. Heritage House is a 66-unit complete renovation of the former Sunrise Assisted Living Center and reimagines the space as affordable housing with 58 studios and eight 1-bedroom apartments. Valle Verde is a 14-unit new development with eight one-bedrooms and five 1-bedroom apartments for families, agricultural workers, and permanent supportive housing designations. We are looking for a Site Manager with expertise in Property Management with a Human Services and/or Social Services background. This position requires a high level of communication and collaboration with the onsite service provider (Abode Services). The ideal candidate will be familiar with the demographics of the Napa City area and will have Affordable Housing experience—Tax Credit (LIHTC) and Permanent Supportive Housing (PSH) experience. This position comes with on-site housing a 3-bedroom unit and is not eligible for a hybrid schedule.
Job Summary
The Site Manager
will provide leadership to site staff, direct building operations, oversee customer service and resident relations, manage property budget and rent collections, lease units or ensure referrals for designated units are received promptly, ensure property compliance, resolve resident complaints and issues, submit regulatory and company reports timely, collaborate weekly with partnering agencies, and provide guidance on maintenance priorities.
Duties and Responsibilities
Responsibilities include, but are not limited to: Review tenant applications and determine eligibility; maintain waitlist; show available units to interested applicants. Follow Burbank Housing policies and procedures for processing eligible applicants within program guidelines to the property (i.e., TCAC, CHFA, HUD, Home Key, NPLH, Serna). Attend training as needed and recommended by Burbank Housing. Attend regular in-house training and informational meetings offered by Burbank Housing. Supervise and collaborate with on-site maintenance staff, provide regular feedback through verbal and written communications, participate in annual performance reviews, set priorities, manage timesheets and vacation schedules, and oversee work to ensure timeliness and professionalism. Attend regularly scheduled meetings with partnering agencies and provide input as needed. Walk the property at least twice per day (rotating schedule with Lead Desk Clerk) to assure residents of management presence and monitor property appearance. Provide input and collaboration with the Regional Manager on the annual property budget preparation. Ensure vacant units are turned promptly by monitoring vendor and maintenance timeliness; ensure units are secure and track progress of turns. Collect rents and security deposits for submission to the accounting department. Complete lease forms, outline occupancy conditions and terms with new residents and their service providers, and complete relevant paperwork. Collaborate with Resident Services/Service Providers to ensure housing retention. Knowledge of and compliance with Fair Housing and Tenant Regulations. Investigate and follow up on tenant complaints promptly. Prepare and maintain tenant files and documentation about property/resident-related incidents. Show vacant units and apply strategies to reduce vacancy loss. If applicable, perform annual re-certifications of tenants, and complete weekly, monthly, quarterly, and/or compliance reports. Other duties, as assigned. Preferred Qualifications
At least 2 years’ experience in a supervisory position. 2+ years of Tax Credit program experience and PSH experience preferred. Clear understanding of General Ledgers, and budgeting. Clear grasp of federal fair housing laws and applicable local housing provisions. Proficient in reading and writing English; Spanish speaking a plus. Ability to work effectively with common Microsoft software applications. Yardi Voyager experience preferred. Exceptional customer service abilities. Ability to empathize with residents and staff while enforcing community policies and the lease/rental agreement. Excellent problem-solving, listening, and reasoning skills. Other Skills and Requirements
Possession of a valid California Driver’s License, maintain a satisfactory driving record, reliable personal transportation, and automobile insurance per requirements of the State of California. Ability to quickly gain competency in Yardi Voyager or other software related to property management. Satisfactory criminal background history for employee and adults aged 18 years and older who reside with employee. Physical Demands
While performing the duties of this job, the employee is regularly required to walk, climb stairs, sit; use hands to handle objects/operate keyboards, tools or controls; reach with hands and arms; stoop, kneel and crouch; lift up to 30 pounds; see, talk and hear. A pre-placement physical is required.
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Two developments make up the unified vision of Heritage House and Valle Verde Apartments. A combined 90-unit affordable housing project in northeast Napa. Heritage House is a 66-unit complete renovation of the former Sunrise Assisted Living Center and reimagines the space as affordable housing with 58 studios and eight 1-bedroom apartments. Valle Verde is a 14-unit new development with eight one-bedrooms and five 1-bedroom apartments for families, agricultural workers, and permanent supportive housing designations. We are looking for a Site Manager with expertise in Property Management with a Human Services and/or Social Services background. This position requires a high level of communication and collaboration with the onsite service provider (Abode Services). The ideal candidate will be familiar with the demographics of the Napa City area and will have Affordable Housing experience—Tax Credit (LIHTC) and Permanent Supportive Housing (PSH) experience. This position comes with on-site housing a 3-bedroom unit and is not eligible for a hybrid schedule.
Job Summary
The Site Manager
will provide leadership to site staff, direct building operations, oversee customer service and resident relations, manage property budget and rent collections, lease units or ensure referrals for designated units are received promptly, ensure property compliance, resolve resident complaints and issues, submit regulatory and company reports timely, collaborate weekly with partnering agencies, and provide guidance on maintenance priorities.
Duties and Responsibilities
Responsibilities include, but are not limited to: Review tenant applications and determine eligibility; maintain waitlist; show available units to interested applicants. Follow Burbank Housing policies and procedures for processing eligible applicants within program guidelines to the property (i.e., TCAC, CHFA, HUD, Home Key, NPLH, Serna). Attend training as needed and recommended by Burbank Housing. Attend regular in-house training and informational meetings offered by Burbank Housing. Supervise and collaborate with on-site maintenance staff, provide regular feedback through verbal and written communications, participate in annual performance reviews, set priorities, manage timesheets and vacation schedules, and oversee work to ensure timeliness and professionalism. Attend regularly scheduled meetings with partnering agencies and provide input as needed. Walk the property at least twice per day (rotating schedule with Lead Desk Clerk) to assure residents of management presence and monitor property appearance. Provide input and collaboration with the Regional Manager on the annual property budget preparation. Ensure vacant units are turned promptly by monitoring vendor and maintenance timeliness; ensure units are secure and track progress of turns. Collect rents and security deposits for submission to the accounting department. Complete lease forms, outline occupancy conditions and terms with new residents and their service providers, and complete relevant paperwork. Collaborate with Resident Services/Service Providers to ensure housing retention. Knowledge of and compliance with Fair Housing and Tenant Regulations. Investigate and follow up on tenant complaints promptly. Prepare and maintain tenant files and documentation about property/resident-related incidents. Show vacant units and apply strategies to reduce vacancy loss. If applicable, perform annual re-certifications of tenants, and complete weekly, monthly, quarterly, and/or compliance reports. Other duties, as assigned. Preferred Qualifications
At least 2 years’ experience in a supervisory position. 2+ years of Tax Credit program experience and PSH experience preferred. Clear understanding of General Ledgers, and budgeting. Clear grasp of federal fair housing laws and applicable local housing provisions. Proficient in reading and writing English; Spanish speaking a plus. Ability to work effectively with common Microsoft software applications. Yardi Voyager experience preferred. Exceptional customer service abilities. Ability to empathize with residents and staff while enforcing community policies and the lease/rental agreement. Excellent problem-solving, listening, and reasoning skills. Other Skills and Requirements
Possession of a valid California Driver’s License, maintain a satisfactory driving record, reliable personal transportation, and automobile insurance per requirements of the State of California. Ability to quickly gain competency in Yardi Voyager or other software related to property management. Satisfactory criminal background history for employee and adults aged 18 years and older who reside with employee. Physical Demands
While performing the duties of this job, the employee is regularly required to walk, climb stairs, sit; use hands to handle objects/operate keyboards, tools or controls; reach with hands and arms; stoop, kneel and crouch; lift up to 30 pounds; see, talk and hear. A pre-placement physical is required.
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