Chinatown Community Development Center
Assistant Manager - Notre Dame
Chinatown Community Development Center, San Francisco, California, United States, 94199
Job Summary
The Assistant Manager
assists the Property Manager in managing all aspects of daily building operations. Responsibilities include office management, administrative paperwork, responding to general inquiries from residents, and resolving resident problems. The ideal candidate is a team player with strong interpersonal, customer services, and organizational skills who pays attention to detail. Status:
Full-time, Nonexempt, Regular Location:
Polk Gulch neighborhood, San Francisco Hours:
Monday through Friday, 9:00 a.m. to 5:30 p.m. Salary:
$27.90 - $29.36 per hour; Comprehensive Benefits The Organization
Chinatown Community Development Center
is a private non-profit founded in 1977. We own and/or manage approximately 37 affordable housing buildings serving over 4,500 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply. Essential Functions
Assist the Property Manager with the overall operation of the building Assist in completing program requirements such as initial certifications and resident re-certifications Create and maintain resident files, applicant waiting list, and transfer list Educate residents about and enforce compliance with regulations, lease provisions, and house rules Assist with processing applicants, move-ins, move-outs, and certifications Assist in addressing resident conflicts and/or concerns, and respond to building emergencies Assist the Property Manager with compiling and completing tenant information for monthly and annual summary reports, such as Vacancy Report, PSR and other reports Responsible for managing the building when the Property Manager is off-site Process Invoices and Fair Housing Documents and send to appropriate parties Assist with paperwork for housing application and rent collection process Assist with rent bank deposits Maintain orderliness of front entrance, lobby, and adjoining rooms/areas Support Property Manager as needed Respond to any reasonable accommodation requests in a timely fashion and in compliance with fair housing Job Responsibilities
Property Management Assist the Property Manager with the overall operation of the building Use Yardi to print reports and enter re-certification information Create and maintain tenant files, applicant waiting list, and transfer list Assist with paperwork for housing application and rent collection process Assist with bank deposits Assist with processing applications, move-ins, move-outs, and certifications Assist the Property Manager with compiling and completing tenant information for monthly and annual summary reports, such as Vacancy Report, PSR, and other reports Responsible for managing the building when the Property Manager is off-site Tenant Relations Educate residents about and enforce compliance with regulations, lease provisions, and house rules Address tenant requests/disputes and respond to building emergencies Assist tenants and perform other duties as required for successful operation of building Support Property Manager as needed Forward any reasonable accommodation requests and fair housing complaint in a timely fashion to 504 Coordinator Office Management Process applications, photocopying, faxing, and filing Process invoices and send to Property Supervisor for approval Process daily mail and screen incoming phone calls Order office supplies, fill out maintenance work orders, and distribute memos and notices Maintain orderliness of front entrance, lobby, and adjoining rooms/areas Other Embody organization values (respect & compassion, empowerment, teamwork) Contribute to a safe and pleasant work environment Follow policies, procedures, and safe work practices Other duties as assigned Knowledge, Skills, and Experience
Pleasant and professional manner with calm disposition Ability to work with people of diverse social, economic, and ethnic backgrounds Ability to work independently and exercise own judgment in problem-solving Good written and verbal communication skills Ability to adjust to changing situations and work under pressure Excellent interpersonal and organizational skills Working knowledge of Microsoft Windows, Word, Excel, Outlook, Yardi Voyager or other property management software Minimum Qualifications
High School Diploma or GED equivalent Two (2) year prior experience in residential property management Detail-oriented with experience processing paperwork Sensitivity to issues facing low-income, disabled, and elderly populations Preferred Qualifications
Familiarity/prior experience with low-income/affordable residential property management Prior experience YARDI Voyager Experience in Affordable Housing Bilingual in Chinese (Cantonese or Mandarin) and English Prior experience with Recertification and vacancy processing
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The Assistant Manager
assists the Property Manager in managing all aspects of daily building operations. Responsibilities include office management, administrative paperwork, responding to general inquiries from residents, and resolving resident problems. The ideal candidate is a team player with strong interpersonal, customer services, and organizational skills who pays attention to detail. Status:
Full-time, Nonexempt, Regular Location:
Polk Gulch neighborhood, San Francisco Hours:
Monday through Friday, 9:00 a.m. to 5:30 p.m. Salary:
$27.90 - $29.36 per hour; Comprehensive Benefits The Organization
Chinatown Community Development Center
is a private non-profit founded in 1977. We own and/or manage approximately 37 affordable housing buildings serving over 4,500 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply. Essential Functions
Assist the Property Manager with the overall operation of the building Assist in completing program requirements such as initial certifications and resident re-certifications Create and maintain resident files, applicant waiting list, and transfer list Educate residents about and enforce compliance with regulations, lease provisions, and house rules Assist with processing applicants, move-ins, move-outs, and certifications Assist in addressing resident conflicts and/or concerns, and respond to building emergencies Assist the Property Manager with compiling and completing tenant information for monthly and annual summary reports, such as Vacancy Report, PSR and other reports Responsible for managing the building when the Property Manager is off-site Process Invoices and Fair Housing Documents and send to appropriate parties Assist with paperwork for housing application and rent collection process Assist with rent bank deposits Maintain orderliness of front entrance, lobby, and adjoining rooms/areas Support Property Manager as needed Respond to any reasonable accommodation requests in a timely fashion and in compliance with fair housing Job Responsibilities
Property Management Assist the Property Manager with the overall operation of the building Use Yardi to print reports and enter re-certification information Create and maintain tenant files, applicant waiting list, and transfer list Assist with paperwork for housing application and rent collection process Assist with bank deposits Assist with processing applications, move-ins, move-outs, and certifications Assist the Property Manager with compiling and completing tenant information for monthly and annual summary reports, such as Vacancy Report, PSR, and other reports Responsible for managing the building when the Property Manager is off-site Tenant Relations Educate residents about and enforce compliance with regulations, lease provisions, and house rules Address tenant requests/disputes and respond to building emergencies Assist tenants and perform other duties as required for successful operation of building Support Property Manager as needed Forward any reasonable accommodation requests and fair housing complaint in a timely fashion to 504 Coordinator Office Management Process applications, photocopying, faxing, and filing Process invoices and send to Property Supervisor for approval Process daily mail and screen incoming phone calls Order office supplies, fill out maintenance work orders, and distribute memos and notices Maintain orderliness of front entrance, lobby, and adjoining rooms/areas Other Embody organization values (respect & compassion, empowerment, teamwork) Contribute to a safe and pleasant work environment Follow policies, procedures, and safe work practices Other duties as assigned Knowledge, Skills, and Experience
Pleasant and professional manner with calm disposition Ability to work with people of diverse social, economic, and ethnic backgrounds Ability to work independently and exercise own judgment in problem-solving Good written and verbal communication skills Ability to adjust to changing situations and work under pressure Excellent interpersonal and organizational skills Working knowledge of Microsoft Windows, Word, Excel, Outlook, Yardi Voyager or other property management software Minimum Qualifications
High School Diploma or GED equivalent Two (2) year prior experience in residential property management Detail-oriented with experience processing paperwork Sensitivity to issues facing low-income, disabled, and elderly populations Preferred Qualifications
Familiarity/prior experience with low-income/affordable residential property management Prior experience YARDI Voyager Experience in Affordable Housing Bilingual in Chinese (Cantonese or Mandarin) and English Prior experience with Recertification and vacancy processing
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