Lodgco Management Llc
Overview
Grand Rapids Canopy, Grand Rapids, MI, US Salary Range: $55,000.00 To $60,000.00 Annually The Canopy by Hilton, located in the heart of vibrant Downtown Grand Rapids, is on the lookout for a skilled and enthusiastic Sales & Event Manager to support the sales team in the coordination of sales, events, and banquets at our full-service hotel. If you have a passion for hospitality and a desire to create exceptional experiences in a competitive sales environment, we invite you to apply. Benefits We Offer
Paid time off 401(k) with company match And more! Job Summary
JOB SUMMARY:
The Sales Manager is responsible for creating and executing the overall sales strategy for the property. Essential Job Functions
Answer sales phone calls and follow up on voicemails promptly. Respond to all sales inquiries and follow up on customer needs accurately, timely, and professionally. Actively solicit new business based on hotel needs (to be determined by GM or Sales Leader). Proactively sell and conduct tours of meeting and banquet space while providing information on the hotel. Meet or exceed activity goals determined by GM or Sales Leader. Work with sales personnel to achieve required sales team goals. Generate correspondence, reports, and necessary forms (contracts, proposals, etc.) as directed. Effectively communicate with all departments and outside vendors to ensure that meetings and related functions exceed client expectations; assist with setup and teardown of meeting rooms and/or additional amenities. Ensure proper and organized setup and teardown of meeting rooms. Develop strong customer relationships through professional client communication. Coordinate details to appear on each Banquet Event Order (BEO), including room setup, banquet F&B items, A/V equipment, and billing details. Assist with completing required sales reports and implementing hotel-specific selling strategies. Greet contacts for each meeting and confirm expectations. Create signage specific to each event (reader boards and door cards). Create post-event evaluations to ensure future success. Build and maintain group blocks including inputting rooming lists when necessary. Book events as deployed by Sales Leader. Perform other duties as requested by Sales Leader; may host functions, participate in or conduct sales blitzes, travel, and work extended hours to achieve departmental goals. Other Duties
Please note this job description is not designed to cover all activities, duties, or responsibilities required of the employee. Duties may change at any time with or without notice. Competencies
Customer/client focus with ability to negotiate and close sales Excellent verbal communication, phone, and presentation skills Business acumen and computer software skills Time management and problem-solving abilities Self-motivated, well-organized and goal-oriented Education and Experience
Hotel experience preferred Event Management or Hospitality degree is a plus Minimum of 1–2 years of hospitality catering sales and experience within a full-service hotel Delphi FDC system knowledge, preferred but not required Flexible availability for events in evenings or weekends Adaptable interpersonal skills to communicate with all hotel employee levels Professional proficiency in English (reading, writing, verbal) Additional Eligibility Qualifications
Valid driver’s license and safe driving record; satisfactory criminal background screening; professional references. Supervisory Responsibility
This position does not manage other employees. Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to verbally communicate, listen, stand for long periods, walk, kneel, stoop, bend, and lift up to 50 pounds occasionally. Expected Hours of Work
Some flexibility of hours is allowed, but the employee must be available during core business hours (generally 8 am–5 pm, Monday–Friday). Expect approximately 40 hours per week, with occasional evening and weekend work required. EEO Statement
In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation, or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee for engaging in protected activity under applicable law. At Lodgco, we believe hospitality success is driven by dedicated teamwork, a vibrant workplace culture, and a focus on development to deliver superior customer experiences. Lodgco Hospitality has set the standard for hospitality success for over three decades, focusing on revenue growth and maximizing asset value while fostering a supportive environment for our employees. Join us in elevating hotel operations and profitability.
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Grand Rapids Canopy, Grand Rapids, MI, US Salary Range: $55,000.00 To $60,000.00 Annually The Canopy by Hilton, located in the heart of vibrant Downtown Grand Rapids, is on the lookout for a skilled and enthusiastic Sales & Event Manager to support the sales team in the coordination of sales, events, and banquets at our full-service hotel. If you have a passion for hospitality and a desire to create exceptional experiences in a competitive sales environment, we invite you to apply. Benefits We Offer
Paid time off 401(k) with company match And more! Job Summary
JOB SUMMARY:
The Sales Manager is responsible for creating and executing the overall sales strategy for the property. Essential Job Functions
Answer sales phone calls and follow up on voicemails promptly. Respond to all sales inquiries and follow up on customer needs accurately, timely, and professionally. Actively solicit new business based on hotel needs (to be determined by GM or Sales Leader). Proactively sell and conduct tours of meeting and banquet space while providing information on the hotel. Meet or exceed activity goals determined by GM or Sales Leader. Work with sales personnel to achieve required sales team goals. Generate correspondence, reports, and necessary forms (contracts, proposals, etc.) as directed. Effectively communicate with all departments and outside vendors to ensure that meetings and related functions exceed client expectations; assist with setup and teardown of meeting rooms and/or additional amenities. Ensure proper and organized setup and teardown of meeting rooms. Develop strong customer relationships through professional client communication. Coordinate details to appear on each Banquet Event Order (BEO), including room setup, banquet F&B items, A/V equipment, and billing details. Assist with completing required sales reports and implementing hotel-specific selling strategies. Greet contacts for each meeting and confirm expectations. Create signage specific to each event (reader boards and door cards). Create post-event evaluations to ensure future success. Build and maintain group blocks including inputting rooming lists when necessary. Book events as deployed by Sales Leader. Perform other duties as requested by Sales Leader; may host functions, participate in or conduct sales blitzes, travel, and work extended hours to achieve departmental goals. Other Duties
Please note this job description is not designed to cover all activities, duties, or responsibilities required of the employee. Duties may change at any time with or without notice. Competencies
Customer/client focus with ability to negotiate and close sales Excellent verbal communication, phone, and presentation skills Business acumen and computer software skills Time management and problem-solving abilities Self-motivated, well-organized and goal-oriented Education and Experience
Hotel experience preferred Event Management or Hospitality degree is a plus Minimum of 1–2 years of hospitality catering sales and experience within a full-service hotel Delphi FDC system knowledge, preferred but not required Flexible availability for events in evenings or weekends Adaptable interpersonal skills to communicate with all hotel employee levels Professional proficiency in English (reading, writing, verbal) Additional Eligibility Qualifications
Valid driver’s license and safe driving record; satisfactory criminal background screening; professional references. Supervisory Responsibility
This position does not manage other employees. Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to verbally communicate, listen, stand for long periods, walk, kneel, stoop, bend, and lift up to 50 pounds occasionally. Expected Hours of Work
Some flexibility of hours is allowed, but the employee must be available during core business hours (generally 8 am–5 pm, Monday–Friday). Expect approximately 40 hours per week, with occasional evening and weekend work required. EEO Statement
In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation, or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee for engaging in protected activity under applicable law. At Lodgco, we believe hospitality success is driven by dedicated teamwork, a vibrant workplace culture, and a focus on development to deliver superior customer experiences. Lodgco Hospitality has set the standard for hospitality success for over three decades, focusing on revenue growth and maximizing asset value while fostering a supportive environment for our employees. Join us in elevating hotel operations and profitability.
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