SupportFinity™
Digital Product Manager - Digital and Technology Partners - Hybrid
SupportFinity™, New City, New York, United States, 10956
Digital Product Manager - Digital and Technology Partners - Hybrid
Mount Sinai Morningside | Posted Sep 21, 2025
Full-time • New City • Advanced (5-10 yrs)
Overview The Digital Product Manager is a pivotal leadership role responsible for defining, prioritizing, and driving the success of digital experiences. This role creates significant value for patients, providers, staff, and other constituents. The Digital Product Manager collaborates extensively with cross-functional partners, including executives, clinical, operational, design, and marketing teams. This is a Hybrid position – flexible and remote but will require coming onsite a few times a year at a minimum. Office is hoteling space at 150 E 42nd Street, New York, NY, 10017.
Responsibilities
Define Vision, Goals, and Strategies
Collaborate with stakeholders across the enterprise to develop goals, strategies, and roadmaps for digital experiences
Ensure alignment with organizational priorities
Discover and Prioritize New Opportunities
Identify underserved user needs through qualitative research and quantitative analyses
Create financial models to size and scope new opportunities to prove value of prioritizing one initiative over another
Prioritize a backlog of impactful problems to solve for product development and delivery teams
Conduct market research to identify gaps and trends for Mount Sinai to capitalize on
Research and benchmark competitors to outperform them
Prove the Team’s Impact
Define, monitor, and improve success metrics
Develop business cases to measure expected versus actual value from digital initiatives
Measure and improve the ROI of the digital program
Support Go-to-Market Strategy and Planning
Work with multidisciplinary partners to launch new digitally enabled offerings
Conduct research and planning to ensure successful launch, product-market fit, and growth
Manage Stakeholders
Coordinate and communicate with a wide range of internal and external stakeholders to plan, execute, and evolve digital experiences
Present proposals and recommendations to executive sponsors to drive decisions
Help build enterprise-wide governance and support for digital initiatives
Qualifications
Bachelor's degree
Six years of related experience
Direct experience in product management, analytical, or strategic roles
Fluent in data, technology, and design
Healthcare knowledge is preferred but not required
Desired Qualities
High-Agency: Driven, sense of ownership and personal responsibility, perseverance
Execution Expert: Proficient in product management best practices in the problem and solution spaces, including discovering opportunities and growing marketing-leading digital products
Results-Oriented: Action-oriented, driving measurable results for users, stakeholders, and the business. Precise attention to detail
Effective Communicator: Empathetic listener with strong written and verbal communication skills, capable of presenting to an executive audience
Advanced Social-Emotional Skills: Relationship-driven, collaborative, humble, and patient
Quality Decision Maker: Curious, analytical, and critical thinker with top-tier business, product, and design instincts
Leader: Capable of leading teams from start to finish, rallying teams in a productive and collaborative manner. Proactively seeks input and buy-in. Drives decisions, actions, and results
Employer Description The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care and encourage all team members to participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. We strive to create a workplace where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization.
About The Mount Sinai Health System Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees, eight hospitals, 400+ outpatient practices, 300+ labs, and leading schools of nursing and medicine. It advances health by discovering and applying new scientific learning, developing safer treatments, educating future medical leaders and innovators, and supporting local communities. The Health System includes more than 9,000 physicians, 13 joint-venture outpatient centers, and 30+ affiliated community health centers. It is consistently ranked by U.S. News & World Report across multiple specialties.
Equal Opportunity Employer The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are dedicated to fostering a workplace where all individuals feel respected and supported.
Compensation The Mount Sinai Health System provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $132,000 - $198,065 Annually. Actual salaries depend on experience, education, and operational need.
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Full-time • New City • Advanced (5-10 yrs)
Overview The Digital Product Manager is a pivotal leadership role responsible for defining, prioritizing, and driving the success of digital experiences. This role creates significant value for patients, providers, staff, and other constituents. The Digital Product Manager collaborates extensively with cross-functional partners, including executives, clinical, operational, design, and marketing teams. This is a Hybrid position – flexible and remote but will require coming onsite a few times a year at a minimum. Office is hoteling space at 150 E 42nd Street, New York, NY, 10017.
Responsibilities
Define Vision, Goals, and Strategies
Collaborate with stakeholders across the enterprise to develop goals, strategies, and roadmaps for digital experiences
Ensure alignment with organizational priorities
Discover and Prioritize New Opportunities
Identify underserved user needs through qualitative research and quantitative analyses
Create financial models to size and scope new opportunities to prove value of prioritizing one initiative over another
Prioritize a backlog of impactful problems to solve for product development and delivery teams
Conduct market research to identify gaps and trends for Mount Sinai to capitalize on
Research and benchmark competitors to outperform them
Prove the Team’s Impact
Define, monitor, and improve success metrics
Develop business cases to measure expected versus actual value from digital initiatives
Measure and improve the ROI of the digital program
Support Go-to-Market Strategy and Planning
Work with multidisciplinary partners to launch new digitally enabled offerings
Conduct research and planning to ensure successful launch, product-market fit, and growth
Manage Stakeholders
Coordinate and communicate with a wide range of internal and external stakeholders to plan, execute, and evolve digital experiences
Present proposals and recommendations to executive sponsors to drive decisions
Help build enterprise-wide governance and support for digital initiatives
Qualifications
Bachelor's degree
Six years of related experience
Direct experience in product management, analytical, or strategic roles
Fluent in data, technology, and design
Healthcare knowledge is preferred but not required
Desired Qualities
High-Agency: Driven, sense of ownership and personal responsibility, perseverance
Execution Expert: Proficient in product management best practices in the problem and solution spaces, including discovering opportunities and growing marketing-leading digital products
Results-Oriented: Action-oriented, driving measurable results for users, stakeholders, and the business. Precise attention to detail
Effective Communicator: Empathetic listener with strong written and verbal communication skills, capable of presenting to an executive audience
Advanced Social-Emotional Skills: Relationship-driven, collaborative, humble, and patient
Quality Decision Maker: Curious, analytical, and critical thinker with top-tier business, product, and design instincts
Leader: Capable of leading teams from start to finish, rallying teams in a productive and collaborative manner. Proactively seeks input and buy-in. Drives decisions, actions, and results
Employer Description The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care and encourage all team members to participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual. We strive to create a workplace where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization.
About The Mount Sinai Health System Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees, eight hospitals, 400+ outpatient practices, 300+ labs, and leading schools of nursing and medicine. It advances health by discovering and applying new scientific learning, developing safer treatments, educating future medical leaders and innovators, and supporting local communities. The Health System includes more than 9,000 physicians, 13 joint-venture outpatient centers, and 30+ affiliated community health centers. It is consistently ranked by U.S. News & World Report across multiple specialties.
Equal Opportunity Employer The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are dedicated to fostering a workplace where all individuals feel respected and supported.
Compensation The Mount Sinai Health System provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $132,000 - $198,065 Annually. Actual salaries depend on experience, education, and operational need.
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