PolyAI
Overview
PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. Responsibilities
Funnel Ownership & Experimentation
– Map, own, and optimize both PLG and enterprise lifecycles—from initial trial or product activation to enterprise qualification and upsell. Design, run, and analyze tests (A/B, pricing, activation flows, campaign variants) to optimize conversion at every stage. Platform & Tools Expertise
– Operate and optimize GTM stack tools like HubSpot (including marketing automation, workflows, lead scoring) and Salesforce, ensuring smooth handoffs and data hygiene across teams. Leverage analytics, dashboards, and reports to surface insights and track motion-specific metrics. Cross-Functional Collaboration
– Work with Product Marketing, Content and Product teams to align messaging, prioritize features for growth, and develop go-to-market experiments. Partner with Sales, Customer Success, and RevOps to define funnels, service levels, and conversion paths across enterprise motions. Data-Driven Decision Making
– Dive into funnel metrics, cohort retention, usage patterns, demo-trial conversion, and expansion signals; build dashboards, contribute to growth roadmaps, and recommend data-backed growth levers. Develop and execute campaigns across digital, email, and events that drive product engagement, pipeline generation, and account creation. Support both bottom-up (self-serve PLG) and top-down (enterprise ABM or demand-gen) GTM motions, adapting to evolving segment strategies. PMM or Product Experience
– If you come from product marketing or product management, you’ll help refine user messaging, UX for trials, and onboarding flows to boost activation and self-serve adoption. What We’re Looking For
Required Qualifications: 4–7 years in Growth Marketing or GTM execution in B2B SaaS, with hands-on experimentation and funnel optimization in both PLG and enterprise contexts. Proven operational experience with HubSpot and Salesforce, managing campaigns, segments, and lifecycle workflows. Strong analytical skills—comfortable with data tools (e.g., GA, Mixpanel, Looker, Tableau) to pull insights and iterate. Experience designing and executing experiments (A/B testing, funnel variations, pricing). Excellent communicator with experience collaborating closely with product, marketing, sales, and operations teams. Nice-to-Haves: Experience in Product Marketing (PMM) or Product Management—especially helping shape messaging, onboarding, or user journey. Experience in PLG SaaS environments, especially for customer acquisition and conversion. Familiarity with ABM platforms or enterprise demand-gen tactics (e.g., 6sense, Demandbase). We provide a competitive salary range for this role – $120,000 – $145,000 plus a 15% annual bonus. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role. In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long-term success. Participation in the company’s employee share options plan. Medical, dental & vision: 100% of Single Cost (employee) and 70% of Dependent. The opportunity to contribute to the company's 401k plan. Flexible PTO policy + 11 designated company holidays. Annual learning and development allowance. We’re all about making WFH work for you — you’ll receive a one-off WFH allowance when you join. Company-funded fertility and family-forming programmes. At PolyAI, we take great pride in our values. Our core values are: Only the best
— We hire and challenge ourselves to be the best and strive for excellence. Ownership
— We take ownership of initiatives, decisions and outcomes. Relentlessly improve
— We continually evolve and seek improvement to transform the world of conversational AI. Bias for action
— We move quickly, take calculated risks, and deliver impact. Disagree and commit
— We work through disagreements and commit to decisions once made. Build for people
— We design experiences that people enjoy and that support automation. PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.
#J-18808-Ljbffr
PolyAI automates customer service through lifelike voice assistants that let customers lead a conversation. Our voice assistants make it possible for businesses to deliver outstanding customer service that rivals their human agents. Our customers, which include the world’s leading logos, are expanding how they use our platform, driving automation of critical customer service operations and integrating PolyAI into their daily customer service workflows. Responsibilities
Funnel Ownership & Experimentation
– Map, own, and optimize both PLG and enterprise lifecycles—from initial trial or product activation to enterprise qualification and upsell. Design, run, and analyze tests (A/B, pricing, activation flows, campaign variants) to optimize conversion at every stage. Platform & Tools Expertise
– Operate and optimize GTM stack tools like HubSpot (including marketing automation, workflows, lead scoring) and Salesforce, ensuring smooth handoffs and data hygiene across teams. Leverage analytics, dashboards, and reports to surface insights and track motion-specific metrics. Cross-Functional Collaboration
– Work with Product Marketing, Content and Product teams to align messaging, prioritize features for growth, and develop go-to-market experiments. Partner with Sales, Customer Success, and RevOps to define funnels, service levels, and conversion paths across enterprise motions. Data-Driven Decision Making
– Dive into funnel metrics, cohort retention, usage patterns, demo-trial conversion, and expansion signals; build dashboards, contribute to growth roadmaps, and recommend data-backed growth levers. Develop and execute campaigns across digital, email, and events that drive product engagement, pipeline generation, and account creation. Support both bottom-up (self-serve PLG) and top-down (enterprise ABM or demand-gen) GTM motions, adapting to evolving segment strategies. PMM or Product Experience
– If you come from product marketing or product management, you’ll help refine user messaging, UX for trials, and onboarding flows to boost activation and self-serve adoption. What We’re Looking For
Required Qualifications: 4–7 years in Growth Marketing or GTM execution in B2B SaaS, with hands-on experimentation and funnel optimization in both PLG and enterprise contexts. Proven operational experience with HubSpot and Salesforce, managing campaigns, segments, and lifecycle workflows. Strong analytical skills—comfortable with data tools (e.g., GA, Mixpanel, Looker, Tableau) to pull insights and iterate. Experience designing and executing experiments (A/B testing, funnel variations, pricing). Excellent communicator with experience collaborating closely with product, marketing, sales, and operations teams. Nice-to-Haves: Experience in Product Marketing (PMM) or Product Management—especially helping shape messaging, onboarding, or user journey. Experience in PLG SaaS environments, especially for customer acquisition and conversion. Familiarity with ABM platforms or enterprise demand-gen tactics (e.g., 6sense, Demandbase). We provide a competitive salary range for this role – $120,000 – $145,000 plus a 15% annual bonus. Please note this range is intended as a guide, not a guarantee. Final compensation will be based on individual qualifications, relevant experience, and the scope of the role. In addition to salary, this position includes equity in the business, giving you the opportunity to share in the company’s long-term success. Participation in the company’s employee share options plan. Medical, dental & vision: 100% of Single Cost (employee) and 70% of Dependent. The opportunity to contribute to the company's 401k plan. Flexible PTO policy + 11 designated company holidays. Annual learning and development allowance. We’re all about making WFH work for you — you’ll receive a one-off WFH allowance when you join. Company-funded fertility and family-forming programmes. At PolyAI, we take great pride in our values. Our core values are: Only the best
— We hire and challenge ourselves to be the best and strive for excellence. Ownership
— We take ownership of initiatives, decisions and outcomes. Relentlessly improve
— We continually evolve and seek improvement to transform the world of conversational AI. Bias for action
— We move quickly, take calculated risks, and deliver impact. Disagree and commit
— We work through disagreements and commit to decisions once made. Build for people
— We design experiences that people enjoy and that support automation. PolyAI is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at PolyAI will be based on the business needs without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, neurodiversity status or disability status.
#J-18808-Ljbffr