Charlesgate Realty Group, LLC
Resident Services Manager- Multifamily Portfolio-Boston
Charlesgate Realty Group, LLC, Boston, Massachusetts, us, 02298
Overview
Charlesgate Property Management is seeking a smart, organized, and proactive Resident Services Manager to join our growing team. This person is the primary contact for residents and the owner of all things related to resident experience. They also contribute to the overall performance of the portfolio, including financial performance, physical building maintenance, and risk management. You will work with staff maintenance technicians, outside vendors, and our project management team as needed for maintenance, repairs, and capital projects. Management services are to be performed in a high-quality manner with a sense of urgency. Clients and property must be treated with the utmost respect and hospitality. Responsibilities
Managing maintenance requests, proactively supervising maintenance technicians to ensure work orders and projects are completed on time and on budget Proactively communicating with residents to provide ongoing updates and recommendations to prevent problems as part of excellent service protocol Scheduling and negotiating with vendors to provide proposals for repairs and improvements Scheduling and supervising preventative maintenance items for the portfolio Conduct building walk-throughs, ensuring buildings look their best and communicating with owners on issues/ideas for improvements Troubleshoot building issues and manage appropriate vendors or staff to resolve issues Proactively follow up on delinquencies, ensuring timely rent collection Ensure all lease paperwork, charges, pass-through fees are properly documented Oversee the move-in/move-out process Coordinate with the leasing team to ensure all units are properly listed and marketed Oversee the renewal process Supervise vendors and staff on site where necessary Handle on-call emergency service on nights and weekends (rotation) Qualifications
B.A. or other university degree 3+ years of experience in residential property management Duties & Responsibilities (examples of but not limited to…)
Managing maintenance requests, supervising maintenance technicians to ensure work orders and projects are completed on time and on budget Proactively communicating with residents to provide ongoing updates and recommendations to prevent problems Scheduling and negotiating with vendors for repairs and improvements Scheduling and supervising preventative maintenance items for the portfolio Conducting building walk-throughs and communicating issues/ideas for improvements to owners Troubleshooting building issues and coordinating with vendors or staff to resolve them Following up on delinquencies to ensure timely rent collection Ensuring lease paperwork and charges are properly documented Overseeing move-in/move-out processes Coordinating with leasing to list and market units Overseeing renewal processes Supervising on-site vendors and staff as needed On-call emergency service coverage during nights and weekends (rotation) About CHARLESGATE
CHARLESGATE is an integrated real estate firm that powers thousands of clients throughout Eastern Massachusetts with a comprehensive array of services across residential and multifamily commercial real estate—property management & leasing, sales brokerage, investment sales, construction, and new development. Founded in Boston in 2003 and headquartered in the Back Bay; we are rapidly growing and were listed on the Inc 5000 list of the fastest-growing private companies in America. Our VISION
is to inspire and empower our clients, our team, and our communities through comprehensive real estate solutions. As a values-based firm, we are founded on the Core Principles of ETHICS. RELATIONSHIPS. RESULTS, and we uphold our Seven Fundamental Cultural Values that we expect our team to exhibit: Positive Attitude. Smile and move Empathy. Seek first to understand the perspectives of others Proactivity. Bias towards action using good judgement Ownership. See the big picture Curiosity. Think, learn and rapidly improve Resourcefulness. Be effective Communication. Be concise, articulate and make meaning clear Employees First!
We are an employee-first organization that believes being committed to our employees first is the only way we can deliver the best service to our clients. Our office culture and work environment are second to none to promote harmony in all of our lives. We offer a comprehensive benefits package, including: Competitive salary Health Insurance - Excellent and industry-leading coverage Paid time off - Liberal and flexible Company holidays - A lot; if it is a holiday, we take it off 401K/FSA/supplemental insurance - All available A supportive team like none other in the industry
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Charlesgate Property Management is seeking a smart, organized, and proactive Resident Services Manager to join our growing team. This person is the primary contact for residents and the owner of all things related to resident experience. They also contribute to the overall performance of the portfolio, including financial performance, physical building maintenance, and risk management. You will work with staff maintenance technicians, outside vendors, and our project management team as needed for maintenance, repairs, and capital projects. Management services are to be performed in a high-quality manner with a sense of urgency. Clients and property must be treated with the utmost respect and hospitality. Responsibilities
Managing maintenance requests, proactively supervising maintenance technicians to ensure work orders and projects are completed on time and on budget Proactively communicating with residents to provide ongoing updates and recommendations to prevent problems as part of excellent service protocol Scheduling and negotiating with vendors to provide proposals for repairs and improvements Scheduling and supervising preventative maintenance items for the portfolio Conduct building walk-throughs, ensuring buildings look their best and communicating with owners on issues/ideas for improvements Troubleshoot building issues and manage appropriate vendors or staff to resolve issues Proactively follow up on delinquencies, ensuring timely rent collection Ensure all lease paperwork, charges, pass-through fees are properly documented Oversee the move-in/move-out process Coordinate with the leasing team to ensure all units are properly listed and marketed Oversee the renewal process Supervise vendors and staff on site where necessary Handle on-call emergency service on nights and weekends (rotation) Qualifications
B.A. or other university degree 3+ years of experience in residential property management Duties & Responsibilities (examples of but not limited to…)
Managing maintenance requests, supervising maintenance technicians to ensure work orders and projects are completed on time and on budget Proactively communicating with residents to provide ongoing updates and recommendations to prevent problems Scheduling and negotiating with vendors for repairs and improvements Scheduling and supervising preventative maintenance items for the portfolio Conducting building walk-throughs and communicating issues/ideas for improvements to owners Troubleshooting building issues and coordinating with vendors or staff to resolve them Following up on delinquencies to ensure timely rent collection Ensuring lease paperwork and charges are properly documented Overseeing move-in/move-out processes Coordinating with leasing to list and market units Overseeing renewal processes Supervising on-site vendors and staff as needed On-call emergency service coverage during nights and weekends (rotation) About CHARLESGATE
CHARLESGATE is an integrated real estate firm that powers thousands of clients throughout Eastern Massachusetts with a comprehensive array of services across residential and multifamily commercial real estate—property management & leasing, sales brokerage, investment sales, construction, and new development. Founded in Boston in 2003 and headquartered in the Back Bay; we are rapidly growing and were listed on the Inc 5000 list of the fastest-growing private companies in America. Our VISION
is to inspire and empower our clients, our team, and our communities through comprehensive real estate solutions. As a values-based firm, we are founded on the Core Principles of ETHICS. RELATIONSHIPS. RESULTS, and we uphold our Seven Fundamental Cultural Values that we expect our team to exhibit: Positive Attitude. Smile and move Empathy. Seek first to understand the perspectives of others Proactivity. Bias towards action using good judgement Ownership. See the big picture Curiosity. Think, learn and rapidly improve Resourcefulness. Be effective Communication. Be concise, articulate and make meaning clear Employees First!
We are an employee-first organization that believes being committed to our employees first is the only way we can deliver the best service to our clients. Our office culture and work environment are second to none to promote harmony in all of our lives. We offer a comprehensive benefits package, including: Competitive salary Health Insurance - Excellent and industry-leading coverage Paid time off - Liberal and flexible Company holidays - A lot; if it is a holiday, we take it off 401K/FSA/supplemental insurance - All available A supportive team like none other in the industry
#J-18808-Ljbffr