Ascend Wellness Holdings, Inc.
Dispensary General Manager (Chicago Ridge)
Ascend Wellness Holdings, Inc., Worth, Illinois, United States
Ascend Wellness Holdings (AWH) – Dispensary General Manager – Chicago Ridge, IL
Ascend Wellness Holdings (AWH) of Chicago Ridge, IL is hiring a Dispensary General Manager. Are you a leader who can champion change, prioritize multiple tasks, manage time effectively, and treat people with respect? If yes, you may be ideal for this retail management position. Job Summary
The General Manager is responsible for the execution of retail store and sales operations and delivering consistent, best-in-class customer experiences that drive profitable top-line sales. All General Manager duties and responsibilities must be executed with a commitment to the values of Ascend Wellness Holdings and its subsidiaries, and in a manner that supports our team, customers, and communities. Key Responsibilities
Drive Results (Financial Performance)
Focus on achieving and exceeding revenue, profitability, and performance targets through strategic planning, data-driven decisions, and proactive action. Track revenue, margin, and budgetary targets — coach to results. Monitor sales performance daily/weekly/monthly and adjust strategy as needed. Optimize product menus, mix, pricing, and promotions with Commercial Corporate Teams. Manage menus (banners, sequencing, deals, promotions, add-ons). Maximize delivery performance where applicable. Maximize curbside performance where applicable. Collaborate cross-functionally to test and scale new revenue-driving initiatives. Activate action plans when KPIs fall below target (staffing adjustments, targeted promos, re-merchandising). Optimize profitability through fiscal discipline, cost management, accurate reporting, and fiscal accountability. Approve payroll, PTO, and overtime. Review and act on sales, invoices, and performance reports. Monitor and reduce controllable expenses. Analyze P&L for margin improvement opportunities.
Elevate Customer Experience
Deliver exceptional service, build loyalty, and create memorable in-store experiences. Maintain non-negotiables (add-on menus, Ascend Pay, Legends Club, welcome greeter, refreshments). Lead by example on the sales floor. Optimize customer flow and merchandising (check-in, traffic flow, kiosks, displays, signage). Schedule and activate pop-ups. Use customer feedback to improve operations. De-escalate customer issues professionally. Respond to Google Reviews via Edge within 24 hours. Work directly with Call Center to ensure customer experience. Drive customer loyalty programs (Blue, Gold, Platinum, Legends). Drive Pay by Bank results. Integrate community engagement events into CX strategy.
Operational Excellence
Ensure flawless execution of daily store operations and uphold brand standards. Manage opening/closing procedures, cash handling, scheduling, receiving, RFS. Oversee inventory control, replenishment, shrink prevention, and merchandising standards. Coordinate vendor logistics and deliveries. Work with Retail Operations Maintenance on repairs and capex. Maintain operational checklists for consistency. Integrate inventory best practices S.O.P.s (timely in-take, aging management, cycle counts, vault organization, accessory replenishment).
Market & Competitive Awareness
Continuously monitor and respond to competitive activity to maintain a strategic advantage. Conduct regular competitive store walks within a 5-10 mile radius. Perform daily/weekly competitive menu reviews. Communicate insights to Regional and RPM.
Lead & Develop Talent
Attract, develop, and retain high-performing teams through coaching, engagement, and recognition. Recruit, hire, train, and coach staff. Manage labor scheduling to balance costs and service needs. Conduct talent reviews and succession planning. Foster a positive, customer-focused culture. Activate incentive programs. Communicate corporate direction through daily chat ins and meetings. Partner with HRBPs on employee relations. Daily follow up on attendance tracker.
Ensure Compliance & Safety
Uphold legal, regulatory, and company standards while maintaining a safe workplace. Ensure adherence to company policies, state cannabis regulations, labor laws, and health/safety standards. Ensure State and company compliance standards are always maintained. Ensure state and company audit readiness at all times. Build strong relationships with regulators and local authorities. Ensure all employees are trained/certified before independent work.
Strategic Growth & Innovation
Identify, pilot, and scale initiatives that drive future growth and brand relevance. Develop local marketing and community engagement programs with marketing partners. Execute seasonal or promotional merchandising changes. Collaborate with RD, RPM & Regional Menu Manager on local promotion ideas and menus. If requested, pilot new in-store concepts (Loyalty Programs, vendor pop ups, Meet the Grower events and employee sampling) and provide feedback.
Qualifications & Skills
Bachelor's degree or 7+ years' experience in lieu of degree in a supervisory or management role in a retail setting, specifically with POS operations, inventory control systems, and strong retail business acumen. Knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Cannabis industry working experience preferred but not required. Must be at least 21 years of age. Exceptional customer service skills. Positive attitude, team player, and strong work ethic. Understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local codes, and SOPs. Must pass any required background checks and remain compliant with regulatory requirements for working in the cannabis industry. Must be able to obtain and retain a Registered Agent Card issued by the state of operation. Excellent organization and time management skills; detail oriented and able to communicate clearly. Working Environment
This position primarily performs duties onsite in a retail dispensary store environment. Company Overview
Ascend Wellness Holdings, Inc. ("AWH") is a vertically integrated cannabis cultivator, processor and provisioning center operator with assets in Illinois, Maryland, Massachusetts, Michigan, New Jersey, Ohio and Pennsylvania. We seek to foster a robust and inclusive cannabis industry through a premium, customer-focused retail experience. We are building a world-class team to help carry out our mission of helping shape the future of cannabis as a leading healthcare solution. We are committed to improving the quality of our patients\' lives by offering unrivaled quality and curated products that satisfy our customers\' needs, with a focus on health and wellness and a knowledge-driven team. We are looking for people inspired by our vision and dedicated to our mission as we expand." EEO Statement
Ascend Wellness Holdings, Inc. ("AWH") and its subsidiaries are an equal opportunity employer and celebrate differences. We do not discriminate in its hiring practices based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described above and may be subject to change. This description is not a complete list of all responsibilities, duties, and skills required. All duties and responsibilities are essential functions and may be modified to accommodate individuals with disabilities. To perform this job successfully, incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or risk to health or safety. The requirements listed are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
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Ascend Wellness Holdings (AWH) of Chicago Ridge, IL is hiring a Dispensary General Manager. Are you a leader who can champion change, prioritize multiple tasks, manage time effectively, and treat people with respect? If yes, you may be ideal for this retail management position. Job Summary
The General Manager is responsible for the execution of retail store and sales operations and delivering consistent, best-in-class customer experiences that drive profitable top-line sales. All General Manager duties and responsibilities must be executed with a commitment to the values of Ascend Wellness Holdings and its subsidiaries, and in a manner that supports our team, customers, and communities. Key Responsibilities
Drive Results (Financial Performance)
Focus on achieving and exceeding revenue, profitability, and performance targets through strategic planning, data-driven decisions, and proactive action. Track revenue, margin, and budgetary targets — coach to results. Monitor sales performance daily/weekly/monthly and adjust strategy as needed. Optimize product menus, mix, pricing, and promotions with Commercial Corporate Teams. Manage menus (banners, sequencing, deals, promotions, add-ons). Maximize delivery performance where applicable. Maximize curbside performance where applicable. Collaborate cross-functionally to test and scale new revenue-driving initiatives. Activate action plans when KPIs fall below target (staffing adjustments, targeted promos, re-merchandising). Optimize profitability through fiscal discipline, cost management, accurate reporting, and fiscal accountability. Approve payroll, PTO, and overtime. Review and act on sales, invoices, and performance reports. Monitor and reduce controllable expenses. Analyze P&L for margin improvement opportunities.
Elevate Customer Experience
Deliver exceptional service, build loyalty, and create memorable in-store experiences. Maintain non-negotiables (add-on menus, Ascend Pay, Legends Club, welcome greeter, refreshments). Lead by example on the sales floor. Optimize customer flow and merchandising (check-in, traffic flow, kiosks, displays, signage). Schedule and activate pop-ups. Use customer feedback to improve operations. De-escalate customer issues professionally. Respond to Google Reviews via Edge within 24 hours. Work directly with Call Center to ensure customer experience. Drive customer loyalty programs (Blue, Gold, Platinum, Legends). Drive Pay by Bank results. Integrate community engagement events into CX strategy.
Operational Excellence
Ensure flawless execution of daily store operations and uphold brand standards. Manage opening/closing procedures, cash handling, scheduling, receiving, RFS. Oversee inventory control, replenishment, shrink prevention, and merchandising standards. Coordinate vendor logistics and deliveries. Work with Retail Operations Maintenance on repairs and capex. Maintain operational checklists for consistency. Integrate inventory best practices S.O.P.s (timely in-take, aging management, cycle counts, vault organization, accessory replenishment).
Market & Competitive Awareness
Continuously monitor and respond to competitive activity to maintain a strategic advantage. Conduct regular competitive store walks within a 5-10 mile radius. Perform daily/weekly competitive menu reviews. Communicate insights to Regional and RPM.
Lead & Develop Talent
Attract, develop, and retain high-performing teams through coaching, engagement, and recognition. Recruit, hire, train, and coach staff. Manage labor scheduling to balance costs and service needs. Conduct talent reviews and succession planning. Foster a positive, customer-focused culture. Activate incentive programs. Communicate corporate direction through daily chat ins and meetings. Partner with HRBPs on employee relations. Daily follow up on attendance tracker.
Ensure Compliance & Safety
Uphold legal, regulatory, and company standards while maintaining a safe workplace. Ensure adherence to company policies, state cannabis regulations, labor laws, and health/safety standards. Ensure State and company compliance standards are always maintained. Ensure state and company audit readiness at all times. Build strong relationships with regulators and local authorities. Ensure all employees are trained/certified before independent work.
Strategic Growth & Innovation
Identify, pilot, and scale initiatives that drive future growth and brand relevance. Develop local marketing and community engagement programs with marketing partners. Execute seasonal or promotional merchandising changes. Collaborate with RD, RPM & Regional Menu Manager on local promotion ideas and menus. If requested, pilot new in-store concepts (Loyalty Programs, vendor pop ups, Meet the Grower events and employee sampling) and provide feedback.
Qualifications & Skills
Bachelor's degree or 7+ years' experience in lieu of degree in a supervisory or management role in a retail setting, specifically with POS operations, inventory control systems, and strong retail business acumen. Knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint). Cannabis industry working experience preferred but not required. Must be at least 21 years of age. Exceptional customer service skills. Positive attitude, team player, and strong work ethic. Understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local codes, and SOPs. Must pass any required background checks and remain compliant with regulatory requirements for working in the cannabis industry. Must be able to obtain and retain a Registered Agent Card issued by the state of operation. Excellent organization and time management skills; detail oriented and able to communicate clearly. Working Environment
This position primarily performs duties onsite in a retail dispensary store environment. Company Overview
Ascend Wellness Holdings, Inc. ("AWH") is a vertically integrated cannabis cultivator, processor and provisioning center operator with assets in Illinois, Maryland, Massachusetts, Michigan, New Jersey, Ohio and Pennsylvania. We seek to foster a robust and inclusive cannabis industry through a premium, customer-focused retail experience. We are building a world-class team to help carry out our mission of helping shape the future of cannabis as a leading healthcare solution. We are committed to improving the quality of our patients\' lives by offering unrivaled quality and curated products that satisfy our customers\' needs, with a focus on health and wellness and a knowledge-driven team. We are looking for people inspired by our vision and dedicated to our mission as we expand." EEO Statement
Ascend Wellness Holdings, Inc. ("AWH") and its subsidiaries are an equal opportunity employer and celebrate differences. We do not discriminate in its hiring practices based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. Nothing in this job specification restricts management's right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described above and may be subject to change. This description is not a complete list of all responsibilities, duties, and skills required. All duties and responsibilities are essential functions and may be modified to accommodate individuals with disabilities. To perform this job successfully, incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or risk to health or safety. The requirements listed are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.
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