NYU Langone Hospitals is hiring: Secretary - NYU Langone Huntington Medical Grou

Overview

NYU Langone Hospital—Long Island is a 591-bed university-affiliated medical center, offering sophisticated diagnostic and therapeutic care in virtually every specialty and subspecialty of medicine and surgery. We are a major regional healthcare resource with a deep commitment to medical education and research, offering inpatient and outpatient services. At NYU Langone Health, equity and inclusion are fundamental values. We strive to be a place where our talented faculty, staff, and students of all identities can thrive. We embrace inclusion and individual skills, ideas, and knowledge.

Position Summary: We have an exciting opportunity to join our team as a Secretary - NYU Langone Huntington Medical Group. In this role, the successful candidate will perform a variety of front-end administrative tasks to support practice operations including greeting patients, answering calls, scheduling patient appointments and other administrative duties as needed.

Responsibilities

• Greets patients professionally both in person and on the phone
• Answers patient questions and/or properly refers questions and issues to the appropriate contact
• Optimizes provider schedules and patient access by establishing and maintaining efficient scheduling templates
• Promotes a positive patient experience throughout all patient interactions in person or by phone or other media
• Ensures availability of treatment information by retrieving and updating patient records
• Verifies insurance information and obtains information needed to schedule and bill for services
• Maintains office inventory and equipment by anticipating supply needs and expediting supply orders
• Performs other duties as needed

Administrative Responsibilities

• Responsible for greeting patients and performing intake functions including registration, forms collection, updating information, and co-payment collection
• Monitors Department Appointment Report for checkmate “kick-outs”, appointment notes, insurance flags, and/or patients who need further assistance
• Gathers all patient demographic related data and materials from patients and/or their representatives; obtains insurance information, verifies eligibility electronically and collects insurance referrals if applicable
• Advises and/or collects patient and financial related documents and policies for visits including HIPAA and related guidelines, obtaining signatures where appropriate
• Enrolls patients above the age of 5 to Patient Secure by obtaining the palm scan and a photo
• Promotes the utilization of Check Mate kiosks and assists patients in using the kiosk when needed
• Scans documents into Epic and ensures correct location/order and document type to facilitate document retrieval
• Reports errors or issues arising from kiosk devices or equipment to management for timely resolution
• Monitors waiting areas to identify and communicate wait times
• Performs check-out functions including providing after-visit summaries, scheduling follow-ups, procedures and referrals, and collecting any time-of-service payments as needed; promotes MyChart
• Answers phone calls and requests professionally and helps schedule routine appointments and follow-ups
• Asks patients to verify demographic information on subsequent visits and makes edits as needed; collect missing information as appropriate
• Answers patient questions to ensure understanding and satisfaction; refers to senior staff or billing representatives when needed
• Addresses patients and callers in a pleasant and professional manner while screening or handling calls; takes messages or directs callers appropriately
• Releases medical records in accordance with HIPAA and ROI guidelines; documents disclosures and fulfills requests within a 10-day timeframe; maintains patient privacy per HIPAA standards
• Refers inquiries regarding pre-authorizations/certifications to the appropriate area
• Monitors and completes front-end work queues to address missing information in a timely manner
• Monitors and completes assigned administrative in-basket messages per practice guidelines
• Stays current on best practices, policies and protocols (including workflow updates and trainings)
• Maintains cleanliness of personal and patient spaces and restocks supplies as needed
• Demonstrates knowledge of the organization’s service standards and applies them to duties
• Provides forms and letters for patient and/or provider needs
• Maintains cooperative and professional relationships with physicians, nurses, office and clinical staff and access center representatives
• Prioritizes assignments to complete work in a timely manner under changing workload and deadlines
• Demonstrates effective communication with staff at various levels and in multiple formats
• Performs other related duties as needed by providers and supervisors

Minimum Qualifications

High School Diploma required. Excellent organizational, interpersonal and verbal and written communication skills and strong customer service orientation required. Basic knowledge of word processing, spreadsheet, database and Internet applications required. Light, accurate keyboarding skills required. Ability to complete multiple tasks efficiently and thrive in a teamwork environment.

Preferred Qualifications

Intermediate knowledge of computer-based scheduling and appointment programs strongly preferred.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Hospital—Long Island provides its staff with a comprehensive benefits and wellness package. The package supports career development, family needs, retirement planning and overall well-being. All employees have access to wellness programs focused on seven key areas of well-being: physical, mental, nutritional, sleep, social, financial, and preventive care.

NYU Langone Hospital—Long Island is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply. Applications must be completed online. View Know Your Rights: Workplace discrimination is illegal.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $51,206.48 - $51,206.48 Annually. Actual salaries depend on factors including experience, specialty, education, and hospital need. The stated range does not include bonuses, differential pay or other forms of compensation or benefits. To view the Pay Transparency Notice, please follow the link provided by the employer.