Dental Office Assistant Job at Heartland Dental in West Columbia

Overview

Business Assistant — West Columbia Family Dentistry is looking for a Business Assistant to join our team.

Heartland Dental believes that to provide exceptional lifetime care for patients, we must hire and grow team members who support the business and clinical needs of each supported dental office and foster a strong team-building culture. As a Business Assistant, you’ll work in an environment that encourages learning, teamwork, and putting patients first. Supporting our front office as a Business Assistant, you’ll be surrounded by camaraderie and partnership, where patients come first and continuous learning is encouraged. The successful candidate will bring a passion for helping our team provide the best patient care to the communities they serve.

Heartland Dental was recognized by Newsweek in 2024 for America’s Greatest Workplaces and America’s Greatest Workplaces for Diversity, based on a nationwide study and a high rating across criteria.

Responsibilities

• Greet and welcome patients as they enter the office to create a great first impression of our team
• Manage front office duties, including answering phones, checking office mail and email, and communicating with patients and insurance companies
• Utilize Dentrix for patient scheduling and records
• Schedule and confirm appointments for multiple providers in the office
• File patient insurance claims and follow up on outstanding claims, verification of benefits and explanation of coverage
• Post insurance and patient payments and process accounts receivables
• Review treatment plan fees and payment options with patients
• Partner with the providers and team to implement Heartland Dental systems to optimize office potential

What You’ll Gain

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO (paid time off)
• Front loaded education and training to develop your full potential
• Opportunity to be part of a secure company with 20+ years of industry-leading experience offering stable career growth
• Access to on-demand Daily Pay

About West Columbia Family Dentistry

West Columbia Family Dentistry, like each Heartland Dental supported office, is unique to the community and the patients they serve.

• Join a 29-person team that thrives on collaboration, communication, and community
• Beautiful office
• Great team environment

Minimum Qualifications

• Experience working in a fast-paced and customer-centric environment
• Excellent communication and organizational skills
• The position will have access to minimum PHI necessary for performing job-related functions; regular HIPAA training aligned with the role will be required; the individual will need to protect PHI and maintain data safeguards.

Preferred Experience

• 1+ years of experience in a dental or medical setting
• 1+ years of experience with insurance billing and accounts receivable
• Dentrix or other dental software experience

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties of the position
• Prolonged periods sitting at a desk and working on a computer
• Must be able to lift up to 15 pounds at times
• Availability to attend virtual training sessions (or in-person) periodically throughout the year
• TB test is required for all new hires in dental office positions (not applicable in FL & TN); arranged during pre-employment, with guidance provided as needed

Who is Heartland Dental?

Heartland Dental is the nation\'s largest dental support organization, providing non-clinical administrative support services to more than 3,000 supported doctors across 39 states and the District of Columbia in over 1,800 dental offices. Supported doctors retain clinical autonomy; all supported doctors are united by delivering high-quality dental care and experiences to the communities they serve. We are committed to living our core values and providing equal opportunity in employment.