DonorConnect is hiring: IT Support Specialist in Murray

Overview

DonorConnect is looking for a full-time IT Support Specialist to join our team. This position is ideal for a natural problem solver with a solid background in helpdesk or desktop support. If you enjoy working with tech and with people, apply now!

DonorConnect is a federally designated nonprofit community service organization dedicated to the recovery of organs, tissues, and eyes to be used for life-saving transplants. Our employees help save and heal lives! We offer an attractive salary designed to attract and retain qualified individuals.

Responsibilities

• Assist the Manager of Information Technology with day-to-day IT program operations.
• Serve as the first point of contact for IT support issues, including hardware and software troubleshooting, network issues, operating system errors, printing, and account access.
• Install software and hardware as necessary; help move and change computer workstations, printers, phones, conference rooms, and other peripheral devices.
• Analyze logs and identify potential issues; document, track, and monitor the problem resolution process; ensure user requests are completed accurately and on time.
• Embody DonorConnect values of integrity, collaboration, accountability, respect, and expertise.

Qualifications

• MINIMUM QUALIFICATIONS: Associate’s degree in Information Technology or related field preferred, and/or equivalent combination of education and relevant work experience.
• Experience: 1-2 years in a similar position.
• Knowledge/Skills/Abilities:
  • Ability to communicate technical information to non-technical personnel.
  • Ability to learn and support new systems and applications.
  • Skill in organizing resources and establishing priorities.
  • Excellent verbal and written communication skills.
  • Experience supporting Windows operating systems.
  • Experience supporting Office 365 and Microsoft Office.
  • Experience supporting conference room/hybrid workforce solutions.
  • Experience supporting various phone and voice applications.
  • Ability to sit for prolonged periods and work at a desk; ability to move up to 10 pounds as needed.
  • Ability to reason logically, make sound decisions, and consider diverse perspectives; strong written and oral communication.

Benefits and Other

Salary: $22.76 - $28.46 per hour. Must be able to pass a comprehensive background check and drug screen.

Job posted by ApplicantPro. Equal Opportunity Employer statement included.