DonorConnect is hiring: IT Support Specialist in Salt Lake City

Overview

DonorConnect is looking for a full-time IT Support Specialist to add to our team. This position is ideal for someone who is a natural problem solver with a solid background in helpdesk or desktop support. If you enjoy working with tech and with people, apply now!

DonorConnect is a federally designated nonprofit community service organization dedicated to the recovery of organs, tissues, and eyes to be used for life-saving transplants. Our employees help save and heal lives! We offer an attractive salary designed to attract and retain qualified individuals.

Responsibilities

• Support day-to-day operations of the IT program under the Manager of Information Technology
• Serve as the go-to person for first-level IT support issues including hardware and software troubleshooting, network issues, operating system errors, printing, and account access
• Install software and hardware as necessary, move and change computer workstations, printers, phones, conference rooms, and other peripheral devices
• Analyze logs to identify potential issues
• Document, track, and monitor the problem resolution process; ensure user requests are completed accurately and on time
• Support for operating systems (e.g., Windows) and a wide range of applications (including Office 365 and Microsoft Office)
• Support conference room/hybrid workforce solutions and various phone/voice applications
• Uphold DonorConnect values of integrity, collaboration, accountability, respect, and expertise (I CARE+)

Qualifications

• Associate's degree in Information Technology or related field preferred, and/or equivalent combination of education and relevant work experience
• 1-2 years of experience in a similar IT support role

Knowledge, Skills, and Abilities

• Ability to communicate technical information to non-technical personnel
• Ability to learn and support new systems and applications
• Skill in organizing resources and prioritizing effectively
• Excellent verbal and written communication skills
• Experience supporting Windows operating systems
• Experience supporting Office 365 and Microsoft Office
• Experience supporting conference room and hybrid workforce solutions
• Experience supporting various phone and voice applications
• Ability to work at a desk and on a computer for prolonged periods
• Must be able to move up to 10 pounds with or without reasonable accommodation
• Ability to reason logically, make sound decisions, and consider diverse perspectives

DonorConnect is a PROUD Equal Opportunity Employer who Values Diversity in Both Experience and Background!

Must be able to pass a comprehensive background check and drug screen.

Job Posted by ApplicantPro