Lead IT Support Engineer Job at MGM Resorts International in Nevada

Lead IT Support Engineer page is loaded## Lead IT Support Engineerlocations: Home Office - US, NVtime type: Full timeposted on: Posted Todayjob requisition id: 267850US, Nevada**The SHOW comes alive at MGM Resorts International****THE JOB:**The IT Lead Support Engineer will be pivotal in ensuring the seamless operational availability of mission-critical applications for MGM Resorts International. This role provides advanced support (Tier 2 and Tier 3) to swiftly address and resolve operational issues in accordance with established Service Level Agreements (SLAs). The Lead will take ownership of conducting in-depth root cause analyses, designing and implementing technical solutions to drive self-healing mechanisms, and ensuring high availability of systems. Additionally, the Lead will provide technical mentorship and leadership to the support team, fostering a culture of continuous improvement. This position demands strong cross-functional collaboration with internal departments, external vendors, and managed service providers to maintain and enhance application performance at the highest standards.**THE DAY-TO-DAY:*** Lead project meetings, providing technical insights and execution support.* Manage the support ticket queue, ensuring timely resolution and progress tracking.* Mentor team members, offering feedback to enhance skills and professionalism.* Ensure 24/7/365 support coverage, manage on-call schedules, and escalate issues as needed.* Act as an escalation point for complex issues and provide Subject Matter Expertise (SME).* Maintain deep knowledge of system/application topologies, cloud infrastructure, and networking.* Create and update knowledge base articles, FAQs, and documentation.* Stay current with emerging technologies and enhance technical skillsets through training.* Escalate unresolved issues to Tier 4+ teams and track known issues.* Provide technical leadership, enforce version control best practices, and guide engineers.* Maintain proficiency in Windows OS, Active Directory, Unix/Linux, Cloud platforms, and networking.* Collaborate with IT teams, business users, and external vendors for issue resolution and improvement.**THE IDEAL CANDIDATE:*** Bachelor's degree or equivalent experience* 5+ years of prior relevant experience in support engineering or related IT role* Proven experience supporting enterprise applications, developing and implementing complex solutions* Familiarity with hospitality technologies, including Hotel, POS, and/or Casino management systems* Strong system troubleshooting skills with end-to-end diagnostics across multiple platforms* Project management skills, including planning, coordination, execution, and accountability* In-depth understanding of hospitality operational environments* Ability to prioritize and manage multiple tasks in dynamic settings, with strong follow-through* Expertise in system error messages and resolving system-related issues* Knowledge of Agile methodologies and team processes* Excellent verbal and written communication skills in English* Strong interpersonal skills for collaborating with technical teams, business stakeholders, and external vendors* A strong technical background**THE PERKS & BENEFITS:*** Wellness incentive programs to help you stay healthy physically and mentally* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more* Free meals in our employee dining room* Free parking* Health & Income Protection benefits ***(for eligible employees)**** Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community**VIEW JOB DESCRIPTION:**Are you ready to **JOIN THE SHOW**At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.comWe are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our and commitment to diversity and inclusion, please visit . For California residents, also see our that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information. #J-18808-Ljbffr