Sr Application Support Engineer

Sr Application Support Engineer page is loaded## Sr Application Support Engineerlocations: Home Office - US, NVtime type: Full timeposted on: Posted Todayjob requisition id: 267347US, Nevada**The SHOW comes alive at MGM Resorts International****THE JOB:** The Senior Application Support Engineer is responsible for ensuring the stability, availability, and performance of applications across MGM Resorts International. This role provides advanced second- and third-level support to resolve complex operational issues in accordance with defined SLAs. The Senior Engineer conducts in-depth root cause analysis implements automated solutions to enhance system resilience and availability, and ensures applications remain self-healing and robust. They mentor junior engineers, promote knowledge sharing, and work closely with other IT teams to ensure timely and high-quality issue resolution across the enterprise. **THE DAY-TO-DAY:*** Resolve escalated application issues from Operations Center Analysts, Tier 1 teams, and third-party vendors, serving as a Subject Matter Expert (SME) for complex incidents.* Participate in and lead project and strike team meetings, acting as an escalation point and technical advisor as needed.* Maintain in-depth understanding of system and application topologies, including interfacing systems and dependencies.* Create, update, and manage documentation such as KBAs, FAQs, issue logs, and technical guides related to application support.* Collaborate with IT teams, vendors, and business users to resolve issues and escalate to Tier 3 support when necessary.* Provide mentoring and technical leadership to junior engineers, including guidance on version control and support practices.* Demonstrate advanced knowledge across key platforms (AS400, Dell, HP, Tandem/Stratus), operating systems (Windows, Unix/Linux, OS400), and technologies (Java, Active Directory, Citrix, application installation).**THE IDEAL CANDIDATE:*** Bachelor's degree in a related field required.* Minimum of 4 years of relevant IT experience, with strong technical knowledge across hardware, software, networking, and application support, including experience developing complex solutions.* Proficiency in troubleshooting and managing enterprise platforms such as UNIX, Windows Server, Citrix, AIX, AS400, and network protocols (TCP/IP, SNMP); MCSA or equivalent experience is a plus.* Strong project management skills with the ability to plan, prioritize, and execute tasks efficiently while demonstrating excellent follow-through.* Familiarity with ITIL processes and a solid understanding of system error diagnostics, system integrations, and vendor hardware certifications (DCSE, HP, IBM, etc.) preferred.* Excellent verbal and written communication skills, with the interpersonal ability to work effectively across business units and maintain professionalism in line with MGMRI standards.* Ideal candidates will have experience in hospitality or F&B environments, including systems such as Opera, LMS, Infogenesis, Zenoti, and integrations with hotel partners like Expedia.**THE PERKS & BENEFITS:*** Wellness incentive programs to help you stay healthy physically and mentally* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more* Free meals in our employee dining room* Free parking* Health & Income Protection benefits ***(for eligible employees)**** Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community**VIEW JOB DESCRIPTION:**Are you ready to **JOIN THE SHOW**At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each others differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.We know the importance of respecting each others differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at talent@mgmresorts.comWe are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us. For more information about MGM Resorts International, including our and commitment to diversity and inclusion, please visit . For California residents, also see our that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information. #J-18808-Ljbffr