Customer Service Representative Job at Platinum Coastal Group in Orlando

Entry Level Customer Service Representative Please note that this is an on-site role, so a commute Monday through Friday is required.

The Customer Service role is pivotal in ensuring customer satisfaction and loyalty through effective communication and problem resolution. As the primary point of contact for customers, this position acts as a bridge between the company and its clients, addressing inquiries, handling complaints, and providing information about products and services.

The importance of this role cannot be overstated; it directly impacts the organization’s reputation and customer retention rates. A successful Customer Service representative is not only knowledgeable about the company’s offerings but also possesses strong interpersonal skills to build rapport with customers. By fostering positive interactions and resolving issues swiftly, this role generates valuable feedback for continuous improvement while driving sales and enhancing customer loyalty. Collaborating cross-functionally with various departments, the Customer Service representative plays an essential part in optimizing the customer experience, contributing significantly to the overall growth and success of the organization.

Customer Service Representative Duties

• Handle customer inquiries in-store
• Provide accurate information on products and services to assist customers.
• Resolve customer complaints and issues in a timely and effective manner.
• Maintain a friendly and professional demeanor in all interactions.
• Document customer interactions and transactions thoroughly.
• Follow up with customers to ensure satisfactory resolution of their issues.
• Identify and escalate issues to appropriate departments when necessary.
• Assist customers with order placements, modifications, and cancellations.
• Gather customer feedback to improve services and products.
• Participate in training and workshops to enhance product knowledge.
• Collaborate with team members to achieve service excellence.
• Monitor and track customer inquiries and report patterns to management.
• Maintain knowledge of the company’s policies and procedures.
• Support marketing promotions and communicate relevant information to customers.
• Contribute to a positive team environment and assist colleagues when needed.

Customer Service Representative Requirements

• High school diploma or equivalent; bachelor’s degree preferred.
• Previous customer service or client-facing experience is advantageous.
• Strong oral and written communication skills.
• Proficiency in customer service software and tools.
• Ability to multitask and prioritize effectively under pressure.
• Basic understanding of business operations and customer needs.
• Familiarity with CRM systems and practices.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving abilities.
• Comfortable working in a fast-paced environment.
• Ability to work both independently and as part of a team.
• Flexible schedule availability, including weekends and holidays.
• Fluency in multiple languages is an advantage.
• Willingness to embrace ongoing training and development.
• Strong commitment to customer satisfaction and service excellence.
• Positive attitude and resilience in handling challenging situations.

Skills: prioritization,customer service representatives,familiarity with crm systems and practices,organizational skills,customer feedback gathering,problem-solving skills,organization skills,knowledge of crm systems,customer service software,analytical and problem-solving abilities,flexible schedule availability,interpersonal skills,oral communication,ability to multitask and prioritize,customer feedback management,customer relationship management (crm),customer feedback analysis,time management,strong analytical skills,crm systems,effective communication,customer service and support,bilingual or multilingual abilities,customer relationship management (crm) familiarity,strong analytical and problem-solving abilities,customer service skills,problem resolution,communication,analytical abilities,proficiency in customer service software and tools,communication skills,conflict resolution,basic understanding of business operations and customer needs,fluent in multiple languages,crm familiarity,adaptability,positive attitude,customer service software proficiency,strong interpersonal skills,basic understanding of business operations,familiarity with crm systems,proficiency in customer service software,ability to multitask,language fluency,bilingualism,strong oral and written communication,positive attitude and resilience,team collaboration,written communication,problem-solving abilities,ability to multitask and prioritize effectively under pressure,excellent organizational skills,customer feedback,strong communication skills,sales support,organization,ability to multitask and prioritize under pressure,analytical skills,customer satisfaction and service excellence,crm systems and practices,customer satisfaction,oral and written communication skills,multi-tasking,teamwork,empathy,resilience in challenging situations,ability to multitask and prioritize effectively,customer service experience,multitasking,active listening,multitasking and prioritization,customer service,flexibility,organizational and time management skills,problem-solving,strong oral and written communication skills,collaboration,flexibility in schedule availability,flexibility in schedule,sales,time management skills,crm systems familiarity,flexible scheduling,teamwork and collaboration,resilience,customer satisfaction commitment,documentation,problem solving,excellent organizational and time management skills