AppleOne
Property & Casualty Support Specialist Job at AppleOne in Rochester
AppleOne, Rochester, NY, US
Job Description
Job Description
This role focuses on a suite of property & casualty products, including workers’ compensation, ERISA bonds, BOP, and EPLI. The ideal candidate will combine technical knowledge, problem-solving skills, and client-focused communication to ensure the highest level of customer satisfaction.
Key Responsibilities:
Serve as a primary point of contact for internal and external clients regarding the Property & Casualty suite of products.
Respond to inbound inquiries and place outbound calls as required, providing accurate information and solutions.
Research, identify, and resolve user questions or product/service issues, escalating unresolved matters to technical or professional personnel when necessary.
Maintain accurate records of all internal and external communications.
Stay current on regulatory updates, policy changes, and industry developments to ensure informed client support.
Collaborate with insurance carriers and internal teams to ensure client satisfaction.
Utilize multiple software applications, including HRIS and Online Reporting System, along with carrier and bureau websites.
Suggest process improvements and participate in assigned projects and training.
Qualifications:
High school diploma required; additional education is a plus.
Minimum of 2 years’ experience in customer service or insurance-related support.
Strong problem-solving and communication skills with the ability to diffuse client concerns professionally.
Ability to manage multiple systems, applications, and tasks simultaneously.
Detail-oriented with a commitment to providing exceptional client service.
Apply Today!
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#1572
Company DescriptionKey Responsibilities:
Serve as a primary point of contact for internal and external clients regarding the Property & Casualty suite of products.
Respond to inbound inquiries and place outbound calls as required, providing accurate information and solutions.
Research, identify, and resolve user questions or product/service issues, escalating unresolved matters to technical or professional personnel when necessary.
Maintain accurate records of all internal and external communications.
Stay current on regulatory updates, policy changes, and industry developments to ensure informed client support.
Collaborate with insurance carriers and internal teams to ensure client satisfaction.
Utilize multiple software applications, including HRIS and Online Reporting System, along with carrier and bureau websites.
Suggest process improvements and participate in assigned projects and training.
Qualifications:
High school diploma required; additional education is a plus.
Minimum of 2 years’ experience in customer service or insurance-related support.
Strong problem-solving and communication skills with the ability to diffuse client concerns professionally.
Ability to manage multiple systems, applications, and tasks simultaneously.
Detail-oriented with a commitment to providing exceptional client service.
Apply Today!
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#1572
This company offers growth and a great group of people to work with.