Airbnb
Senior Regulatory Operations Manager, Cities - Services + Experiences (contract)
Airbnb, San Francisco, California, United States, 94199
Overview
Senior Regulatory Operations Manager, Cities - Services + Experiences (contract) Airbnb is building a global platform that connects hosts and guests with local communities. The Cities team supports guests, hosts, and local governments to ensure successful global compliance with local regulations while scaling company growth. Services and Experiences are new verticals within Cities that enhance guest experiences through services and experiences that connect guests with local knowledge. We are seeking a data-centric, entrepreneurial operator to join our agile Services and Experiences Regulatory Operations team. You will scale regulatory compliance strategies in a fast-evolving global landscape, supporting legal, vetting, and business teams to design smarter, more efficient processes. This role is not a traditional regulatory operations job; it emphasizes curiosity, learning, pragmatic innovation, and cross-functional collaboration. You will own compliance programs, align strategy and execution across diverse stakeholders, and present to cross-functional peers and leadership. You should be energized by improving how things work, comfortable leveraging data and technology, and able to balance scrappy work with polished communication. Your work will help Airbnb unlock new opportunities and maintain trust within the Services and Experiences community. Responsibilities
Serve as a collaborative partner to Legal, Engineering, Supply, and Scaled Operations, supporting daily operational needs while identifying opportunities to test and apply improvements in areas such as vendor performance, forecasting, and pipeline health. Establish and maintain operational rhythms—own stakeholder management, project tracking, documentation, and process improvement. Identify and implement opportunities to simplify, streamline, and automate regulatory workflows, leveraging AI and technology to reduce manual work and boost efficiency. Work with Policy, Legal, Engineering, Data Science, and Operations to align roadmaps and deliver impactful, measurable results. Partner with cross-functional leaders to explore, test, and implement new tools, including AI-enabled solutions, ensuring successful rollout, enablement, and adoption. Analyze operational and regulatory risks, identify strategic opportunities, and build reporting and tool infrastructure that supports evolving compliance needs. Lead change management and continuous improvement initiatives, supporting front-line teams and documenting best practices to drive efficiency and effectiveness. Qualifications
8+ years of progressive work experience in operations, management consulting, regulatory operations, or project management within dynamic, ambiguous, entrepreneurial environments Experience leading compliance, regulatory, or operational programs at scale, preferably with cross-functional teams and systems/process innovation Strong analytical, data, and problem-solving skills (comfortable with SQL, Excel, Looker or similar tools) Demonstrated ability to translate business and compliance challenges into system and process solutions Excellent organizational, written, and verbal communication skills, including presentation and change management experience Deep curiosity and initiative—excited by new technology, AI, and automation tools in the regulatory space Hands-on, “builder” mindset—comfortable piloting and implementing solutions, not just advising High attention to detail; ability to manage shifting priorities and thrive in ambiguity Desirable Skills
Experience with CRM or workflow tools (Salesforce, Asana, Airtable, etc.) Exposure to AI-enabled tools in compliance, legal, or operational settings Background supporting frontline operations teams through tool enablement and process rollout Belonging & Accommodations
Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner. Pay and Benefits
Pay Rate Range: $100-$114/hr Benefits: Medical, Dental, Vision, 401K Role Details
Seniority level: Mid-Senior level Employment type: Contract Job function: Management and Manufacturing Industries: Software Development Note: This description reflects a sample representation of the role and may be updated. Referrals increase your chances of interviewing at Airbnb.
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Senior Regulatory Operations Manager, Cities - Services + Experiences (contract) Airbnb is building a global platform that connects hosts and guests with local communities. The Cities team supports guests, hosts, and local governments to ensure successful global compliance with local regulations while scaling company growth. Services and Experiences are new verticals within Cities that enhance guest experiences through services and experiences that connect guests with local knowledge. We are seeking a data-centric, entrepreneurial operator to join our agile Services and Experiences Regulatory Operations team. You will scale regulatory compliance strategies in a fast-evolving global landscape, supporting legal, vetting, and business teams to design smarter, more efficient processes. This role is not a traditional regulatory operations job; it emphasizes curiosity, learning, pragmatic innovation, and cross-functional collaboration. You will own compliance programs, align strategy and execution across diverse stakeholders, and present to cross-functional peers and leadership. You should be energized by improving how things work, comfortable leveraging data and technology, and able to balance scrappy work with polished communication. Your work will help Airbnb unlock new opportunities and maintain trust within the Services and Experiences community. Responsibilities
Serve as a collaborative partner to Legal, Engineering, Supply, and Scaled Operations, supporting daily operational needs while identifying opportunities to test and apply improvements in areas such as vendor performance, forecasting, and pipeline health. Establish and maintain operational rhythms—own stakeholder management, project tracking, documentation, and process improvement. Identify and implement opportunities to simplify, streamline, and automate regulatory workflows, leveraging AI and technology to reduce manual work and boost efficiency. Work with Policy, Legal, Engineering, Data Science, and Operations to align roadmaps and deliver impactful, measurable results. Partner with cross-functional leaders to explore, test, and implement new tools, including AI-enabled solutions, ensuring successful rollout, enablement, and adoption. Analyze operational and regulatory risks, identify strategic opportunities, and build reporting and tool infrastructure that supports evolving compliance needs. Lead change management and continuous improvement initiatives, supporting front-line teams and documenting best practices to drive efficiency and effectiveness. Qualifications
8+ years of progressive work experience in operations, management consulting, regulatory operations, or project management within dynamic, ambiguous, entrepreneurial environments Experience leading compliance, regulatory, or operational programs at scale, preferably with cross-functional teams and systems/process innovation Strong analytical, data, and problem-solving skills (comfortable with SQL, Excel, Looker or similar tools) Demonstrated ability to translate business and compliance challenges into system and process solutions Excellent organizational, written, and verbal communication skills, including presentation and change management experience Deep curiosity and initiative—excited by new technology, AI, and automation tools in the regulatory space Hands-on, “builder” mindset—comfortable piloting and implementing solutions, not just advising High attention to detail; ability to manage shifting priorities and thrive in ambiguity Desirable Skills
Experience with CRM or workflow tools (Salesforce, Asana, Airtable, etc.) Exposure to AI-enabled tools in compliance, legal, or operational settings Background supporting frontline operations teams through tool enablement and process rollout Belonging & Accommodations
Airbnb is committed to working with the best and brightest people from the broadest talent pool possible. We believe a diversity of ideas fosters innovation and engagement, and allows us to attract the best people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. If you need assistance, or reasonable accommodation during the application and recruiting process, please connect with your talent sourcing partner. Pay and Benefits
Pay Rate Range: $100-$114/hr Benefits: Medical, Dental, Vision, 401K Role Details
Seniority level: Mid-Senior level Employment type: Contract Job function: Management and Manufacturing Industries: Software Development Note: This description reflects a sample representation of the role and may be updated. Referrals increase your chances of interviewing at Airbnb.
#J-18808-Ljbffr