Oak View Group
Director, Transportation Strategies | Full-Time | UBS Arena
Oak View Group, Elmont, New York, United States, 11003
Overview
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. The Director, Transportation Strategies at UBS Arena leads, develops and manages the overall parking and transportation operation, overseeing a department of 80+ staff and ensuring an exceptional transportation experience for employees and guests while supporting financial and departmental goals. The role collaborates with stakeholders to implement and refine a comprehensive parking and transportation plan for UBS Arena and the Belmont Park Campus, utilizing industry best practices. The Director reports to the Vice President of Event Operations. Responsibilities
Leads the Parking and Transportation department including operational oversight, consultant and vendor contract administration, staff management, event and departmental budgeting, campus planning and coordination of all parking and transportation facilities. Oversees game and event day parking and transportation operations including staffing plans, shuttle service, and active parking inventory management for all internal and external stakeholders (guests, employees, tenants, visitors, vendors, and contractors). Designs, develops and implements near and long-term business plans that optimize operations, improve the guest experience, generate new revenue opportunities, and strengthen relationships with key stakeholders and customers. Acts as liaison between transportation agencies (New York City Transit, Long Island Railroad, New York City Department of Transportation) and UBS Arena to ensure alignment on service levels and maintenance scheduling. Coaches and mentors staff to create a cohesive unit focused on customer service, efficient operations, safe movement, and team unity. Reviews analytics, trend analyses, forecasting and reporting to improve operational and financial performance. Champions innovation by researching new parking and transportation technologies and methodologies and devising strategies to integrate proven solutions into UBS Arena operations. Partners with internal departments and stakeholders to ensure parking and transportation needs are communicated and fulfilled for events. Develops, implements, and oversees transportation demand management programs to increase the use of alternative transportation methods. Integrates customer and community feedback into continuous program refinements and system improvements. Establishes performance expectations and standards for all staff and vendors to meet or exceed Arena standards. Works with HR and other departments to ensure organizational policies and procedures are followed. Oversees contracts and maintains strategic relationships with Parking and Transportation providers. All other duties as assigned. Qualifications
Bachelor's degree in business, hospitality, engineering, urban studies or related disciplines. 8-10 years of progressive experience in parking/transportation in a high-volume operation, including 2-3 years of managing part-time and full-time staff. Prior management of event operations involving large venues is strongly preferred. Working knowledge of management best practices and applying technologies to maximize service and revenues. Experience in operating and managing operating, project and annual budgets. Ability to anticipate problems and implement immediate corrective action. Highly organized with excellent project management skills and ability to meet tight deadlines in a high-pressure environment. Knowledge of safety regulations and applicable laws and regulations. Ability to lead, give clear direction, and provide constructive feedback to staff. Excellent communication, interpersonal, organizational, and problem-solving skills. Ability to work flexible hours, including nights, weekends, and holidays, in addition to normal business hours. Office technology savvy – Microsoft Suite and workplace communications tools. Benefits
Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays). This position will remain open until December 26, 2025. About UBS Arena
UBS Arena at Belmont Park is made for music and built for hockey. New Yorks newest premier entertainment and sports venue and home of the New York Islanders is developed in partnership with Oak View Group, the New York Islanders, and Jeff Wilpon. The state-of-the-art arena opened in November 2021 and hosts top artists and events with premier acoustics and sightlines. UBS Arena is LEED-certified and achieved carbon neutrality for operations in Fall 2022. Located on the Belmont Park grounds, UBS Arena is accessible via mass transit and car, including a 30-minute LIRR ride from Grand Central or Penn Station. Venue Details
Seniority level: Director Employment type: Full-time Job function: Management and Manufacturing Industries: Entertainment Providers
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Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. The Director, Transportation Strategies at UBS Arena leads, develops and manages the overall parking and transportation operation, overseeing a department of 80+ staff and ensuring an exceptional transportation experience for employees and guests while supporting financial and departmental goals. The role collaborates with stakeholders to implement and refine a comprehensive parking and transportation plan for UBS Arena and the Belmont Park Campus, utilizing industry best practices. The Director reports to the Vice President of Event Operations. Responsibilities
Leads the Parking and Transportation department including operational oversight, consultant and vendor contract administration, staff management, event and departmental budgeting, campus planning and coordination of all parking and transportation facilities. Oversees game and event day parking and transportation operations including staffing plans, shuttle service, and active parking inventory management for all internal and external stakeholders (guests, employees, tenants, visitors, vendors, and contractors). Designs, develops and implements near and long-term business plans that optimize operations, improve the guest experience, generate new revenue opportunities, and strengthen relationships with key stakeholders and customers. Acts as liaison between transportation agencies (New York City Transit, Long Island Railroad, New York City Department of Transportation) and UBS Arena to ensure alignment on service levels and maintenance scheduling. Coaches and mentors staff to create a cohesive unit focused on customer service, efficient operations, safe movement, and team unity. Reviews analytics, trend analyses, forecasting and reporting to improve operational and financial performance. Champions innovation by researching new parking and transportation technologies and methodologies and devising strategies to integrate proven solutions into UBS Arena operations. Partners with internal departments and stakeholders to ensure parking and transportation needs are communicated and fulfilled for events. Develops, implements, and oversees transportation demand management programs to increase the use of alternative transportation methods. Integrates customer and community feedback into continuous program refinements and system improvements. Establishes performance expectations and standards for all staff and vendors to meet or exceed Arena standards. Works with HR and other departments to ensure organizational policies and procedures are followed. Oversees contracts and maintains strategic relationships with Parking and Transportation providers. All other duties as assigned. Qualifications
Bachelor's degree in business, hospitality, engineering, urban studies or related disciplines. 8-10 years of progressive experience in parking/transportation in a high-volume operation, including 2-3 years of managing part-time and full-time staff. Prior management of event operations involving large venues is strongly preferred. Working knowledge of management best practices and applying technologies to maximize service and revenues. Experience in operating and managing operating, project and annual budgets. Ability to anticipate problems and implement immediate corrective action. Highly organized with excellent project management skills and ability to meet tight deadlines in a high-pressure environment. Knowledge of safety regulations and applicable laws and regulations. Ability to lead, give clear direction, and provide constructive feedback to staff. Excellent communication, interpersonal, organizational, and problem-solving skills. Ability to work flexible hours, including nights, weekends, and holidays, in addition to normal business hours. Office technology savvy – Microsoft Suite and workplace communications tools. Benefits
Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays). This position will remain open until December 26, 2025. About UBS Arena
UBS Arena at Belmont Park is made for music and built for hockey. New Yorks newest premier entertainment and sports venue and home of the New York Islanders is developed in partnership with Oak View Group, the New York Islanders, and Jeff Wilpon. The state-of-the-art arena opened in November 2021 and hosts top artists and events with premier acoustics and sightlines. UBS Arena is LEED-certified and achieved carbon neutrality for operations in Fall 2022. Located on the Belmont Park grounds, UBS Arena is accessible via mass transit and car, including a 30-minute LIRR ride from Grand Central or Penn Station. Venue Details
Seniority level: Director Employment type: Full-time Job function: Management and Manufacturing Industries: Entertainment Providers
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