JLL
Senior Director, Consulting - Organizational and Operating Model Design
JLL, San Francisco, California, United States, 94199
Overview
JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Senior Director, Consulting - Organizational and Operating Model Design Location: NY, SF, Chicago Position
About JLL JLL (NYSE: JLL) is a leading professional services firm driven by our purpose to shape the future of real estate for a better world. We deliver innovative solutions that help our clients, people, and communities thrive through a more humancentric, resilient, and responsible approach to work environments. Position Overview
We are in a transformative period for commercial real estate and organizational operating models. The rise of hybrid work, advances in workplace technology, and evolving business requirements are creating unprecedented opportunities to reimagine how real estate functions operate and deliver strategic value through optimized organizational structures and facilities management strategies. We are seeking an experienced Senior Director to lead JLL's Consulting practice engagements specializing in organizational and operating model design that drives real estate function transformation. This role will serve as a subject matter expert who develops and implements transformative operating models within client real estate operations, aligning enterprise objectives with optimized organizational structures and delivery frameworks. You'll drive cutting-edge organizational transformation initiatives, from developing advanced operating models to redesigning organizational structures to creating strategic frameworks that adapt to evolving business needs. This role offers the opportunity to shape how real estate functions operate while delivering measurable transformation outcomes for global enterprises. If you're passionate about organizational innovation and ready to help leading organizations transform their real estate operating models, we'd love to hear from you. Key Responsibilities
Lead complex consulting engagements that design operating models to transform client real estate and FM functions using JLL's proven methodologies Apply our best-in-class frameworks to meet the needs of our leading clients, delivering enterprise-wide real estate transformations across different industries and environments Guide clients through real estate organizational transitions including operating model redesign, organizational restructuring, and process improvements Design organizational structures and operating models that transform real estate and facilities management functions Develop operating models for real estate functions including organizational restructuring, capability building, process improvements, and FM integration Lead organizational design projects that transform how real estate and FM functions operate and create value Build team capabilities in operating model design, establish transformation best practices, and lead skill development programs Work with JLL Consulting leaders and business units to identify opportunities that use operating model expertise for client transformations Support business development through proposals, RFPs, and client presentations on real estate transformation and operating models Partner across JLL service lines including Work Dynamics, Project & Development Services, Capital Markets, and Facility Management to deliver integrated solutions that transform client operations Qualifications
Bachelor's degree in Real Estate, Business Strategy, Change Management, Organizational Development, Operations Management, or related field 10-15 years of experience in consulting or industry roles with demonstrable focus on organizational transformation, facilities management strategy, operational design, and change management initiatives Proven expertise in client advisory with specialization in organizational design, facilities management optimization, transformation program design, and implementation Deep understanding of facilities management operations, organizational design principles, service delivery models, and governance structures Experience with facilities management outsourcing, insourcing transitions, and organizational restructuring initiatives Strong track record developing and implementing strategies for large corporate clients Superior executive presence with exceptional presentation, communication, and storytelling capabilities Experience with leading and mentoring diverse and multi-faceted project teams History of delivering quantifiable business results and ROI through organizational transformation and facilities management optimization programs Ability to navigate complex organizational structures and influence cross-functional stakeholders Project management experience Mastery of Microsoft Office suite (Excel, Word, PowerPoint) and understanding of facilities management systems Attributes
Strategic mindset with ability to translate complex business challenges into actionable transformation roadmaps Exceptional client relationship skills with proven ability to become a trusted advisor at executive levels Proven track record of successfully designing and implementing organizational transformation and facilities management optimization programs Deep expertise in organizational design consulting, including operating model development, governance design, and facilities management service delivery optimization Strong understanding of facilities management best practices, vendor management, and operational excellence methodologies Strong project management skills and experience leading multi-disciplinary teams, with familiarity in agile methodologies Analytical thinking with data-driven decision-making capabilities and proficiency in facilities performance metrics, organizational effectiveness measures, and operational KPIs Estimated compensation for this position:
180,000.00 – 225,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location:
On-site – Chicago, IL, New York, NY, San Francisco, CA If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Benefits
Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Privacy and equal opportunity notices JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Candidacy page. This description is subject to privacy and equal opportunity notices required by law. Pursuant to various laws and ordinances, including but not limited to the California Privacy Act (CCPA) and Fair Chance ordinances, JLL provides notices and rights regarding personal information and background checks. For more information, please view our Candidate Privacy Statement and other notices on the career site. Accepting applications on an ongoing basis until a candidate is identified.
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JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Senior Director, Consulting - Organizational and Operating Model Design Location: NY, SF, Chicago Position
About JLL JLL (NYSE: JLL) is a leading professional services firm driven by our purpose to shape the future of real estate for a better world. We deliver innovative solutions that help our clients, people, and communities thrive through a more humancentric, resilient, and responsible approach to work environments. Position Overview
We are in a transformative period for commercial real estate and organizational operating models. The rise of hybrid work, advances in workplace technology, and evolving business requirements are creating unprecedented opportunities to reimagine how real estate functions operate and deliver strategic value through optimized organizational structures and facilities management strategies. We are seeking an experienced Senior Director to lead JLL's Consulting practice engagements specializing in organizational and operating model design that drives real estate function transformation. This role will serve as a subject matter expert who develops and implements transformative operating models within client real estate operations, aligning enterprise objectives with optimized organizational structures and delivery frameworks. You'll drive cutting-edge organizational transformation initiatives, from developing advanced operating models to redesigning organizational structures to creating strategic frameworks that adapt to evolving business needs. This role offers the opportunity to shape how real estate functions operate while delivering measurable transformation outcomes for global enterprises. If you're passionate about organizational innovation and ready to help leading organizations transform their real estate operating models, we'd love to hear from you. Key Responsibilities
Lead complex consulting engagements that design operating models to transform client real estate and FM functions using JLL's proven methodologies Apply our best-in-class frameworks to meet the needs of our leading clients, delivering enterprise-wide real estate transformations across different industries and environments Guide clients through real estate organizational transitions including operating model redesign, organizational restructuring, and process improvements Design organizational structures and operating models that transform real estate and facilities management functions Develop operating models for real estate functions including organizational restructuring, capability building, process improvements, and FM integration Lead organizational design projects that transform how real estate and FM functions operate and create value Build team capabilities in operating model design, establish transformation best practices, and lead skill development programs Work with JLL Consulting leaders and business units to identify opportunities that use operating model expertise for client transformations Support business development through proposals, RFPs, and client presentations on real estate transformation and operating models Partner across JLL service lines including Work Dynamics, Project & Development Services, Capital Markets, and Facility Management to deliver integrated solutions that transform client operations Qualifications
Bachelor's degree in Real Estate, Business Strategy, Change Management, Organizational Development, Operations Management, or related field 10-15 years of experience in consulting or industry roles with demonstrable focus on organizational transformation, facilities management strategy, operational design, and change management initiatives Proven expertise in client advisory with specialization in organizational design, facilities management optimization, transformation program design, and implementation Deep understanding of facilities management operations, organizational design principles, service delivery models, and governance structures Experience with facilities management outsourcing, insourcing transitions, and organizational restructuring initiatives Strong track record developing and implementing strategies for large corporate clients Superior executive presence with exceptional presentation, communication, and storytelling capabilities Experience with leading and mentoring diverse and multi-faceted project teams History of delivering quantifiable business results and ROI through organizational transformation and facilities management optimization programs Ability to navigate complex organizational structures and influence cross-functional stakeholders Project management experience Mastery of Microsoft Office suite (Excel, Word, PowerPoint) and understanding of facilities management systems Attributes
Strategic mindset with ability to translate complex business challenges into actionable transformation roadmaps Exceptional client relationship skills with proven ability to become a trusted advisor at executive levels Proven track record of successfully designing and implementing organizational transformation and facilities management optimization programs Deep expertise in organizational design consulting, including operating model development, governance design, and facilities management service delivery optimization Strong understanding of facilities management best practices, vendor management, and operational excellence methodologies Strong project management skills and experience leading multi-disciplinary teams, with familiarity in agile methodologies Analytical thinking with data-driven decision-making capabilities and proficiency in facilities performance metrics, organizational effectiveness measures, and operational KPIs Estimated compensation for this position:
180,000.00 – 225,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location:
On-site – Chicago, IL, New York, NY, San Francisco, CA If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! Benefits
Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Privacy and equal opportunity notices JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Candidacy page. This description is subject to privacy and equal opportunity notices required by law. Pursuant to various laws and ordinances, including but not limited to the California Privacy Act (CCPA) and Fair Chance ordinances, JLL provides notices and rights regarding personal information and background checks. For more information, please view our Candidate Privacy Statement and other notices on the career site. Accepting applications on an ongoing basis until a candidate is identified.
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