Jobs via Dice
Senior Product Manager - Retirement Distributions
Jobs via Dice, Charlotte, North Carolina, United States, 28245
Senior Product Manager - Retirement Distributions
Join to apply for the Senior Product Manager - Retirement Distributions role at Jobs via Dice. Immediate need for a talented Senior Product Manager - Retirement Distributions. This is a 12 months contract opportunity with long-term potential and is located in Charlotte, NC (Hybrid).
Job ID: 25-87464
Pay Range: $80 - $85/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities
Product Strategy & Experience Transformation: Drive the strategic vision and roadmap for retirement distribution products as part of our end-to-end experience transformation. Lead the reimagining of participant journeys from initial distribution requests through final processing, ensuring cohesive experiences across all touchpoints. Conduct market research and competitive analysis to identify opportunities for product enhancement and innovation in the distributions space.
End-to-End Process Redesign: Champion the transformation of legacy distribution processes into modern, integrated experiences across digital and human-assisted channels. Collaborate with experience design teams to map current state journeys, identify pain points, and architect future state experiences that prioritize participant outcomes and operational efficiency.
Regulatory Compliance & Risk Management: Ensure all distribution products comply with ERISA, IRS regulations, and DOL requirements while supporting transformation objectives. Collaborate with compliance teams to navigate complex regulatory landscapes including required minimum distributions (RMDs), hardship provisions, and loan regulations under sections 401(k) and 403(b), building compliance into modernized experiences.
Cross-Platform Integration: Lead initiatives to create unified experiences across digital platforms, call centers, and service channels. Partner with technology teams to ensure distribution processes integrate with our broader ecosystem transformation, including mobile applications, web portals, and assisted service channels.
Stakeholder Management & Change Leadership: Partner with cross-functional teams to deliver seamless distribution experiences. Serve as the primary product expert for internal stakeholders and external plan sponsors, advocating for participant-centric design throughout the transformation process.
Process Optimization & Modernization: Lead initiatives to streamline withdrawal processes, loan administration, and terminated employee distributions. Focus on reducing processing times, improving accuracy, and enhancing the digital experience while maintaining fiduciary standards and ensuring smooth transitions between legacy and transformed processes.
Data Analysis & Performance Monitoring: Analyze product performance metrics, participant behavior, and operational efficiency indicators across the transformed experience. Use insights to drive continuous improvement and inform future transformation priorities.
Participant Experience Excellence: Champion participant-centric design principles to create accessible distribution processes that work across the transformed service delivery model. Work with UX teams to optimize digital interfaces and omnichannel experiences.
Key Requirements and Technology Experience
Key skills: Product Manager, Retirement Plan, Agile, Digital Transformation, Product Strategy.
Education & Experience: Bachelor's degree in Business, Finance, or related field; MBA preferred.
Minimum 8 years of product management experience in financial services, with at least 5 years focused on retirement plan administration or employee benefits.
Demonstrated experience leading product transformation initiatives or large-scale experience redesign projects.
Technical Expertise: Deep understanding of retirement plan regulations, distribution rules, and tax implications.
Proven experience with loan processing, hardship withdrawals, and in-service distributions. Knowledge of recordkeeping systems and data management practices.
Experience with digital transformation and systems integration projects.
Leadership & Communication: Strong project management skills with experience leading cross-functional teams through transformational change.
Excellent written and verbal communication abilities, with proven success presenting to senior leadership and external clients about transformation initiatives and their business impact.
Analytical Skills: Proficiency in data analysis tools and methodologies.
Ability to translate complex regulatory requirements into practical product solutions and communicate technical concepts to diverse audiences.
Experience measuring and optimizing end-to-end experience metrics.
Professional certifications such as QKA (Qualified 401(k) Administrator), QPA (Qualified Pension Administrator), or similar credentials.
Experience with omnichannel experience design and customer journey mapping.
Our client is an Insurance Industry leader, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Product Management and Marketing
Industries: Software Development
Note: Referrals increase your chances of interviewing at Jobs via Dice.
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Job ID: 25-87464
Pay Range: $80 - $85/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities
Product Strategy & Experience Transformation: Drive the strategic vision and roadmap for retirement distribution products as part of our end-to-end experience transformation. Lead the reimagining of participant journeys from initial distribution requests through final processing, ensuring cohesive experiences across all touchpoints. Conduct market research and competitive analysis to identify opportunities for product enhancement and innovation in the distributions space.
End-to-End Process Redesign: Champion the transformation of legacy distribution processes into modern, integrated experiences across digital and human-assisted channels. Collaborate with experience design teams to map current state journeys, identify pain points, and architect future state experiences that prioritize participant outcomes and operational efficiency.
Regulatory Compliance & Risk Management: Ensure all distribution products comply with ERISA, IRS regulations, and DOL requirements while supporting transformation objectives. Collaborate with compliance teams to navigate complex regulatory landscapes including required minimum distributions (RMDs), hardship provisions, and loan regulations under sections 401(k) and 403(b), building compliance into modernized experiences.
Cross-Platform Integration: Lead initiatives to create unified experiences across digital platforms, call centers, and service channels. Partner with technology teams to ensure distribution processes integrate with our broader ecosystem transformation, including mobile applications, web portals, and assisted service channels.
Stakeholder Management & Change Leadership: Partner with cross-functional teams to deliver seamless distribution experiences. Serve as the primary product expert for internal stakeholders and external plan sponsors, advocating for participant-centric design throughout the transformation process.
Process Optimization & Modernization: Lead initiatives to streamline withdrawal processes, loan administration, and terminated employee distributions. Focus on reducing processing times, improving accuracy, and enhancing the digital experience while maintaining fiduciary standards and ensuring smooth transitions between legacy and transformed processes.
Data Analysis & Performance Monitoring: Analyze product performance metrics, participant behavior, and operational efficiency indicators across the transformed experience. Use insights to drive continuous improvement and inform future transformation priorities.
Participant Experience Excellence: Champion participant-centric design principles to create accessible distribution processes that work across the transformed service delivery model. Work with UX teams to optimize digital interfaces and omnichannel experiences.
Key Requirements and Technology Experience
Key skills: Product Manager, Retirement Plan, Agile, Digital Transformation, Product Strategy.
Education & Experience: Bachelor's degree in Business, Finance, or related field; MBA preferred.
Minimum 8 years of product management experience in financial services, with at least 5 years focused on retirement plan administration or employee benefits.
Demonstrated experience leading product transformation initiatives or large-scale experience redesign projects.
Technical Expertise: Deep understanding of retirement plan regulations, distribution rules, and tax implications.
Proven experience with loan processing, hardship withdrawals, and in-service distributions. Knowledge of recordkeeping systems and data management practices.
Experience with digital transformation and systems integration projects.
Leadership & Communication: Strong project management skills with experience leading cross-functional teams through transformational change.
Excellent written and verbal communication abilities, with proven success presenting to senior leadership and external clients about transformation initiatives and their business impact.
Analytical Skills: Proficiency in data analysis tools and methodologies.
Ability to translate complex regulatory requirements into practical product solutions and communicate technical concepts to diverse audiences.
Experience measuring and optimizing end-to-end experience metrics.
Professional certifications such as QKA (Qualified 401(k) Administrator), QPA (Qualified Pension Administrator), or similar credentials.
Experience with omnichannel experience design and customer journey mapping.
Our client is an Insurance Industry leader, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Product Management and Marketing
Industries: Software Development
Note: Referrals increase your chances of interviewing at Jobs via Dice.
#J-18808-Ljbffr