Experis
Senior Product Manager of Retirement Distributions
Experis, Charlotte, North Carolina, United States, 28245
Senior Product Manager of Retirement Distributions
Role: Senior Product Manager of Retirement Distributions Location: REMOTE • Duration: 15 months with the possibility of extension/conversion • Rate: $85/hr on W2 Overview
We are seeking an experienced Senior Product Manager to lead our retirement distributions product portfolio, including systematic withdrawals, participant loans, and terminated employee processes. This role is central to our enterprise-wide transformation of end-to-end participant experiences, requiring deep expertise in retirement plan administration, regulatory compliance, and product strategy to deliver seamless, modern solutions that enhance the participant journey while ensuring operational excellence and fiduciary responsibility. Key Responsibilities
Product Strategy & Experience Transformation: Drive the strategic vision and roadmap for retirement distribution products as part of our end-to-end experience transformation. Lead the reimagining of participant journeys from initial distribution requests through final processing, ensuring cohesive experiences across all touchpoints. Conduct market research and competitive analysis to identify opportunities for product enhancement and innovation in the distributions space. End-to-End Process Redesign: Champion the transformation of legacy distribution processes into modern, integrated experiences across digital and human-assisted channels. Collaborate with experience design teams to map current state journeys, identify pain points, and architect future state experiences that prioritize participant outcomes and operational efficiency. Regulatory Compliance & Risk Management: Ensure all distribution products comply with ERISA, IRS regulations, and DOL requirements while supporting transformation objectives. Collaborate with compliance teams to navigate regulatory landscapes including required minimum distributions (RMDs), hardship provisions, and loan regulations under sections 401(k) and 403(b), building compliance into modernized experiences. Cross-Platform Integration: Lead initiatives to create unified experiences across digital platforms, call centers, and service delivery channels. Partner with technology teams to ensure distribution processes integrate with the broader ecosystem transformation, including mobile applications, web portals, and assisted service channels. Stakeholder Management & Change Leadership: Partner with operations, technology, legal, compliance, and client services to deliver seamless distribution experiences as part of the broader transformation. Serve as the primary product expert for internal stakeholders and external plan sponsors, advocating for participant-centric design throughout the process. Process Optimization & Modernization: Lead initiatives to streamline withdrawal processes, loan administration, and terminated employee distributions as part of the end-to-end experience transformation. Focus on reducing processing times, improving accuracy, and enhancing the digital experience while maintaining fiduciary standards and ensuring smooth transitions between legacy and transformed processes. Data Analysis & Performance Monitoring: Analyze product performance metrics, participant behavior patterns, and operational efficiency indicators across the transformed experience. Use insights to drive continuous improvement of integrated experiences and inform future transformation priorities. Participant Experience Excellence: Champion participant-centric design principles to create intuitive, accessible distribution processes that work across the transformed service delivery model. Work with UX teams to optimize digital interfaces, communications, and omnichannel experiences. Required Qualifications
Education & Experience: Bachelor’s degree in business, finance, or related field; MBA preferred. Minimum 8 years of product management experience in financial services, with at least 5 years focused on retirement plan administration or employee benefits. Demonstrated experience leading product transformation initiatives or large-scale experience redesign projects. Technical Expertise: Deep understanding of retirement plan regulations, distribution rules, and tax implications. Experience with loan processing, hardship withdrawals, and in-service distributions. Knowledge of recordkeeping systems and data management practices. Experience with digital transformation and systems integration projects. Leadership & Communication: Strong project management skills with experience leading cross-functional teams through transformational change. Excellent written and verbal communication abilities, with success presenting to senior leadership and external clients about transformation initiatives and their business impact. Analytical Skills: Proficiency in data analysis tools and methodologies. Ability to translate complex regulatory requirements into practical product solutions and communicate technical concepts to diverse audiences. Experience measuring and optimizing end-to-end experience metrics. Preferred Qualifications
Professional certifications such as QKA, QPA, or similar credentials. Experience with digital transformation initiatives in financial services. Background in agile product development methodologies and design thinking. Experience with omnichannel experience design and customer journey mapping. About the Company
ManpowerGroup (NYSE: MAN) is a leading global workforce solutions company comprising the brands Manpower, Experis, Talent Solutions, and Jefferson Wells. We help organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing talent, and by providing skilled talent and meaningful employment across more than 75 countries. We are recognized for diversity and inclusion, and have been named among the World’s Most Ethical Companies for multiple years. Job Details
Seniority level: Mid-Senior level Employment type: Contract Job function: Management Industries: IT Services and IT Consulting EEO notice: Referrals increase your chances of interviewing at Experis. Get notified about new Senior Product Manager jobs in Charlotte, NC.
#J-18808-Ljbffr
Role: Senior Product Manager of Retirement Distributions Location: REMOTE • Duration: 15 months with the possibility of extension/conversion • Rate: $85/hr on W2 Overview
We are seeking an experienced Senior Product Manager to lead our retirement distributions product portfolio, including systematic withdrawals, participant loans, and terminated employee processes. This role is central to our enterprise-wide transformation of end-to-end participant experiences, requiring deep expertise in retirement plan administration, regulatory compliance, and product strategy to deliver seamless, modern solutions that enhance the participant journey while ensuring operational excellence and fiduciary responsibility. Key Responsibilities
Product Strategy & Experience Transformation: Drive the strategic vision and roadmap for retirement distribution products as part of our end-to-end experience transformation. Lead the reimagining of participant journeys from initial distribution requests through final processing, ensuring cohesive experiences across all touchpoints. Conduct market research and competitive analysis to identify opportunities for product enhancement and innovation in the distributions space. End-to-End Process Redesign: Champion the transformation of legacy distribution processes into modern, integrated experiences across digital and human-assisted channels. Collaborate with experience design teams to map current state journeys, identify pain points, and architect future state experiences that prioritize participant outcomes and operational efficiency. Regulatory Compliance & Risk Management: Ensure all distribution products comply with ERISA, IRS regulations, and DOL requirements while supporting transformation objectives. Collaborate with compliance teams to navigate regulatory landscapes including required minimum distributions (RMDs), hardship provisions, and loan regulations under sections 401(k) and 403(b), building compliance into modernized experiences. Cross-Platform Integration: Lead initiatives to create unified experiences across digital platforms, call centers, and service delivery channels. Partner with technology teams to ensure distribution processes integrate with the broader ecosystem transformation, including mobile applications, web portals, and assisted service channels. Stakeholder Management & Change Leadership: Partner with operations, technology, legal, compliance, and client services to deliver seamless distribution experiences as part of the broader transformation. Serve as the primary product expert for internal stakeholders and external plan sponsors, advocating for participant-centric design throughout the process. Process Optimization & Modernization: Lead initiatives to streamline withdrawal processes, loan administration, and terminated employee distributions as part of the end-to-end experience transformation. Focus on reducing processing times, improving accuracy, and enhancing the digital experience while maintaining fiduciary standards and ensuring smooth transitions between legacy and transformed processes. Data Analysis & Performance Monitoring: Analyze product performance metrics, participant behavior patterns, and operational efficiency indicators across the transformed experience. Use insights to drive continuous improvement of integrated experiences and inform future transformation priorities. Participant Experience Excellence: Champion participant-centric design principles to create intuitive, accessible distribution processes that work across the transformed service delivery model. Work with UX teams to optimize digital interfaces, communications, and omnichannel experiences. Required Qualifications
Education & Experience: Bachelor’s degree in business, finance, or related field; MBA preferred. Minimum 8 years of product management experience in financial services, with at least 5 years focused on retirement plan administration or employee benefits. Demonstrated experience leading product transformation initiatives or large-scale experience redesign projects. Technical Expertise: Deep understanding of retirement plan regulations, distribution rules, and tax implications. Experience with loan processing, hardship withdrawals, and in-service distributions. Knowledge of recordkeeping systems and data management practices. Experience with digital transformation and systems integration projects. Leadership & Communication: Strong project management skills with experience leading cross-functional teams through transformational change. Excellent written and verbal communication abilities, with success presenting to senior leadership and external clients about transformation initiatives and their business impact. Analytical Skills: Proficiency in data analysis tools and methodologies. Ability to translate complex regulatory requirements into practical product solutions and communicate technical concepts to diverse audiences. Experience measuring and optimizing end-to-end experience metrics. Preferred Qualifications
Professional certifications such as QKA, QPA, or similar credentials. Experience with digital transformation initiatives in financial services. Background in agile product development methodologies and design thinking. Experience with omnichannel experience design and customer journey mapping. About the Company
ManpowerGroup (NYSE: MAN) is a leading global workforce solutions company comprising the brands Manpower, Experis, Talent Solutions, and Jefferson Wells. We help organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing talent, and by providing skilled talent and meaningful employment across more than 75 countries. We are recognized for diversity and inclusion, and have been named among the World’s Most Ethical Companies for multiple years. Job Details
Seniority level: Mid-Senior level Employment type: Contract Job function: Management Industries: IT Services and IT Consulting EEO notice: Referrals increase your chances of interviewing at Experis. Get notified about new Senior Product Manager jobs in Charlotte, NC.
#J-18808-Ljbffr