Trident Consulting
Overview
Trident Consulting is seeking a
"Project Coordinator/Specialist III"
for one of our clients.
A
global leader in business and technology services Position:
Project Coordinator/Specialist III - Launch Specialist Location:
San Francisco, CA - Hybrid Mode:
Contract - W2 Partial Remote / Travel-Based About the Role
The client is seeking a Launch Specialist to onboard restaurant merchants, provide hands-on training, and enhance their overall experience throughout their lifecycle on the platform. This role is highly cross-functional—working with sales, account management, operations, product, and analytics teams—and involves significant travel to merchant sites both regionally and nationwide. This is a hybrid role (partially remote, partially in-office in San Francisco) with regular travel required. You will report to the Manager of Launch and Product Ops within the Platform Operations organization Responsibilities
Serve as the primary interface with restaurant merchants, ensuring a smooth onboarding and positive platform experience. Design and execute onboarding strategies to create a seamless and delightful merchant experience. Provide hands-on support with hardware setup and software configuration. Develop training materials and lead in-person and virtual merchant staff trainings. Analyze and identify opportunities to improve merchant workflows to maximize adoption and revenue. Deliver results quickly while adapting to an evolving environment. Collaborate cross-functionally with internal teams to refine onboarding and operational strategies Qualifications
Bachelor’s degree or equivalent work experience. 5+ years’ experience in hospitality, restaurant management, or systems implementation. Strong organizational skills with the ability to complete tasks accurately, effectively, and on time. Excellent customer support and communication skills (both internal and external). Experience working cross-functionally across multiple teams. Detail-oriented, proactive, and comfortable operating at both strategic and tactical levels. Spanish fluency strongly preferred About Trident
Trident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid-market clients. Since 2005, we\'ve specialized in sourcing elite technology and engineering talent for contract, direct hire, and managed services roles. Our expertise spans cloud, AI/ML, cybersecurity, and data analytics, supported by a 3M+ candidate database and a 78% fill ratio. With a highly engaged leadership team and a reputation for delivering hard-to-fill, niche talent, we help organizations build agile, high-performing teams that drive innovation and business success. Awards
Some of our recent awards include: Trailblazer Women Award 2025 by Consulate General of India in San Francisco. Ranked as the #1 Women Owned Business Enterprise in the large category by ITServe. Received the TechServe Excellence award. Consistently ranked in the Inc. 5000 list of fastest-growing private companies in America. Recognized in the SF Business Times as one of the Largest Bay Area BIPOC/Minority-Owned Businesses in 2022.
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Trident Consulting is seeking a
"Project Coordinator/Specialist III"
for one of our clients.
A
global leader in business and technology services Position:
Project Coordinator/Specialist III - Launch Specialist Location:
San Francisco, CA - Hybrid Mode:
Contract - W2 Partial Remote / Travel-Based About the Role
The client is seeking a Launch Specialist to onboard restaurant merchants, provide hands-on training, and enhance their overall experience throughout their lifecycle on the platform. This role is highly cross-functional—working with sales, account management, operations, product, and analytics teams—and involves significant travel to merchant sites both regionally and nationwide. This is a hybrid role (partially remote, partially in-office in San Francisco) with regular travel required. You will report to the Manager of Launch and Product Ops within the Platform Operations organization Responsibilities
Serve as the primary interface with restaurant merchants, ensuring a smooth onboarding and positive platform experience. Design and execute onboarding strategies to create a seamless and delightful merchant experience. Provide hands-on support with hardware setup and software configuration. Develop training materials and lead in-person and virtual merchant staff trainings. Analyze and identify opportunities to improve merchant workflows to maximize adoption and revenue. Deliver results quickly while adapting to an evolving environment. Collaborate cross-functionally with internal teams to refine onboarding and operational strategies Qualifications
Bachelor’s degree or equivalent work experience. 5+ years’ experience in hospitality, restaurant management, or systems implementation. Strong organizational skills with the ability to complete tasks accurately, effectively, and on time. Excellent customer support and communication skills (both internal and external). Experience working cross-functionally across multiple teams. Detail-oriented, proactive, and comfortable operating at both strategic and tactical levels. Spanish fluency strongly preferred About Trident
Trident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid-market clients. Since 2005, we\'ve specialized in sourcing elite technology and engineering talent for contract, direct hire, and managed services roles. Our expertise spans cloud, AI/ML, cybersecurity, and data analytics, supported by a 3M+ candidate database and a 78% fill ratio. With a highly engaged leadership team and a reputation for delivering hard-to-fill, niche talent, we help organizations build agile, high-performing teams that drive innovation and business success. Awards
Some of our recent awards include: Trailblazer Women Award 2025 by Consulate General of India in San Francisco. Ranked as the #1 Women Owned Business Enterprise in the large category by ITServe. Received the TechServe Excellence award. Consistently ranked in the Inc. 5000 list of fastest-growing private companies in America. Recognized in the SF Business Times as one of the Largest Bay Area BIPOC/Minority-Owned Businesses in 2022.
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