Zoom
As a Software Engineer on the Zoom Contact Center team, you will join a fast-paced, collaborative environment. This team of eight builds backend services for a key revenue-accelerating product. You will be vital, not just for building features, but also for being a gatekeeper of quality for the platform.
About The Team
Zoom Contact Center is Zoom’s next-generation cloud-based customer engagement platform. We provide intelligent, scalable, and real-time communication solutions for enterprises of all sizes. Our mission is to build a seamless experience that empowers support and sales teams to better serve customers—through voice, video, chat, and beyond. As a member of the backend engineering team, you will work on high-availability microservices that are the foundation of Zoom Contact Center. You will be part of a fast-paced, collaborative environment focused on clean architecture, system reliability, and performance at scale. Responsibilities
Designing and implementing scalable, secure, and reliable backend services using Java and Spring Boot Working closely with cross-functional teams to translate business requirements into technical solutions and deliver high-quality features to customers. Owning and optimizing critical service components across databases and messaging layers. Build and maintain integrations with storage and search systems including MySQL, DynamoDB, Redis, MongoDB, and Elasticsearch. Implementing and improving monitoring, logging, and alerting to ensure system health, availability, and observability. Participating in on-call rotations, proactively respond to production incidents, and drive root cause analysis and long-term fixes. Triaging customer issues and contribute to long-term platform quality and performance. Supporting CI/CD pipelines, automate tests, and ensure production system health and stability and participating in system design reviews, code reviews, and technical deep dives. What We’re Looking For
Have BS or MS in Computer Science, Engineering, or related field (or equivalent practical experience) 5+ years of software engineering experience building large-scale distributed systems. Demonstrate excellent programming skills in Java, with solid experience in Spring Boot framework. Possess solid understanding of relational and NoSQL databases, especially MySQL, DynamoDB, Redis, MongoDB, and Elasticsearch Have experience designing and maintaining RESTful APIs and backend microservices. Need to be familiar with performance optimization, multithreading, caching strategies, and scalability techniques. Also have clear communication and collaboration skills with a focus on practical execution. Have to be comfortable with CI/CD, containerization, and cloud-native development (e.g., AWS ECS, S3, ElasticCache) Base Pay Range
$98,900.00/yr - $228,700.00/yr Our Commitment #J-18808-Ljbffr
Zoom Contact Center is Zoom’s next-generation cloud-based customer engagement platform. We provide intelligent, scalable, and real-time communication solutions for enterprises of all sizes. Our mission is to build a seamless experience that empowers support and sales teams to better serve customers—through voice, video, chat, and beyond. As a member of the backend engineering team, you will work on high-availability microservices that are the foundation of Zoom Contact Center. You will be part of a fast-paced, collaborative environment focused on clean architecture, system reliability, and performance at scale. Responsibilities
Designing and implementing scalable, secure, and reliable backend services using Java and Spring Boot Working closely with cross-functional teams to translate business requirements into technical solutions and deliver high-quality features to customers. Owning and optimizing critical service components across databases and messaging layers. Build and maintain integrations with storage and search systems including MySQL, DynamoDB, Redis, MongoDB, and Elasticsearch. Implementing and improving monitoring, logging, and alerting to ensure system health, availability, and observability. Participating in on-call rotations, proactively respond to production incidents, and drive root cause analysis and long-term fixes. Triaging customer issues and contribute to long-term platform quality and performance. Supporting CI/CD pipelines, automate tests, and ensure production system health and stability and participating in system design reviews, code reviews, and technical deep dives. What We’re Looking For
Have BS or MS in Computer Science, Engineering, or related field (or equivalent practical experience) 5+ years of software engineering experience building large-scale distributed systems. Demonstrate excellent programming skills in Java, with solid experience in Spring Boot framework. Possess solid understanding of relational and NoSQL databases, especially MySQL, DynamoDB, Redis, MongoDB, and Elasticsearch Have experience designing and maintaining RESTful APIs and backend microservices. Need to be familiar with performance optimization, multithreading, caching strategies, and scalability techniques. Also have clear communication and collaboration skills with a focus on practical execution. Have to be comfortable with CI/CD, containerization, and cloud-native development (e.g., AWS ECS, S3, ElasticCache) Base Pay Range
$98,900.00/yr - $228,700.00/yr Our Commitment #J-18808-Ljbffr