WHSmith North America
Get AI-powered advice on this job and more exclusive features.
WHSmith North America provided pay range This range is provided by WHSmith North America. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $80,000.00/yr - $90,000.00/yr
Direct message the job poster from WHSmith North America
Overview The
General Manager (GM)
is responsible for ensuring the daily operations, financial success, and overall performance of assigned retail stores. Reporting to the District Manager, the GM leads and develops a team of store managers, ensuring stores operate in alignment with company standards while driving sales, profitability, and team success.
Job Responsibilities:
Oversee and manage store performance, including sales, shrink control, and all controllable expenses
Recruit, hire, and develop high-performing store teams, ensuring progressive improvement in store operations
Coach and mentor Store Managers, providing guidance to improve leadership skills and business results
Maintain strong relationships with property management to address operational concerns and ensure store compliance
Ensure compliance with all company policies and procedures, holding teams accountable for execution
Utilize performance appraisals, ongoing coaching, and development plans to cultivate a high-performing management team
Ensure financial controls and accountability, maintaining accurate financial documentation and records
Foster an exceptional customer experience by ensuring stores are clean, well-stocked, and visually appealing
Communicate effectively with the District Manager, addressing any operational or employee-related issues
Partner with the Buying team to optimize inventory levels, ensuring the right stock mix to drive sales
Oversee merchandising execution, ensuring stores adhere to brand standards and visual merchandising guidelines
Lead by example, setting the tone for excellence in customer service, sales, and team engagement
Perform other duties as assigned to support company goals
Job Requirements:
3+ years of multi-unit leadership experience in a retail environment
Strong understanding of retail financial metrics (KPIs, sales forecasting, inventory management, shrink control, etc.)
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Passion for customer service and results-driven leadership
Strong communication skills, both verbal and written
Self-motivated, highly organized, and able to manage multiple priorities efficiently
Proven ability to lead and inspire teams, fostering a positive and performance-driven work culture
About Us WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.
EEO/ADA/DFWP
WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law.
Seniorty level
Mid-Senior level
Employment type
Full-time
Job function
Retail
Referrals increase your chances of interviewing at WHSmith North America by 2x
Inferred from the description for this job
Medical insurance
Vision insurance
Paid maternity leave
401(k)
Disability insurance
Paid paternity leave
Get notified about new General Manager jobs in
Nashville Metropolitan Area .
Nashville, TN $55,000.00-$90,000.00 1 month ago
General Manager in Training (Relocation Required) Murfreesboro, TN $190,000.00-$200,000.00 2 weeks ago
General Manager in Training - Murfreesboro Nashville, TN $115,000.00-$170,000.00 1 month ago
Smyrna, TN $60,000.00-$65,000.00 3 weeks ago
Multi-Location General Manager - Midtown Nashville Antioch, TN $75,000.00-$134,100.00 2 weeks ago
General Manager in Training - Murfreesboro Nashville, TN $80,000.00-$100,000.00 1 month ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
WHSmith North America provided pay range This range is provided by WHSmith North America. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $80,000.00/yr - $90,000.00/yr
Direct message the job poster from WHSmith North America
Overview The
General Manager (GM)
is responsible for ensuring the daily operations, financial success, and overall performance of assigned retail stores. Reporting to the District Manager, the GM leads and develops a team of store managers, ensuring stores operate in alignment with company standards while driving sales, profitability, and team success.
Job Responsibilities:
Oversee and manage store performance, including sales, shrink control, and all controllable expenses
Recruit, hire, and develop high-performing store teams, ensuring progressive improvement in store operations
Coach and mentor Store Managers, providing guidance to improve leadership skills and business results
Maintain strong relationships with property management to address operational concerns and ensure store compliance
Ensure compliance with all company policies and procedures, holding teams accountable for execution
Utilize performance appraisals, ongoing coaching, and development plans to cultivate a high-performing management team
Ensure financial controls and accountability, maintaining accurate financial documentation and records
Foster an exceptional customer experience by ensuring stores are clean, well-stocked, and visually appealing
Communicate effectively with the District Manager, addressing any operational or employee-related issues
Partner with the Buying team to optimize inventory levels, ensuring the right stock mix to drive sales
Oversee merchandising execution, ensuring stores adhere to brand standards and visual merchandising guidelines
Lead by example, setting the tone for excellence in customer service, sales, and team engagement
Perform other duties as assigned to support company goals
Job Requirements:
3+ years of multi-unit leadership experience in a retail environment
Strong understanding of retail financial metrics (KPIs, sales forecasting, inventory management, shrink control, etc.)
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
Passion for customer service and results-driven leadership
Strong communication skills, both verbal and written
Self-motivated, highly organized, and able to manage multiple priorities efficiently
Proven ability to lead and inspire teams, fostering a positive and performance-driven work culture
About Us WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.
EEO/ADA/DFWP
WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law.
Seniorty level
Mid-Senior level
Employment type
Full-time
Job function
Retail
Referrals increase your chances of interviewing at WHSmith North America by 2x
Inferred from the description for this job
Medical insurance
Vision insurance
Paid maternity leave
401(k)
Disability insurance
Paid paternity leave
Get notified about new General Manager jobs in
Nashville Metropolitan Area .
Nashville, TN $55,000.00-$90,000.00 1 month ago
General Manager in Training (Relocation Required) Murfreesboro, TN $190,000.00-$200,000.00 2 weeks ago
General Manager in Training - Murfreesboro Nashville, TN $115,000.00-$170,000.00 1 month ago
Smyrna, TN $60,000.00-$65,000.00 3 weeks ago
Multi-Location General Manager - Midtown Nashville Antioch, TN $75,000.00-$134,100.00 2 weeks ago
General Manager in Training - Murfreesboro Nashville, TN $80,000.00-$100,000.00 1 month ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr