WHSmith North America
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Job Title
General Manager
Location
Job Type
Full-time
Category
Customer Service, Executive, Facilities, Finance, Human Resources, Information Technology, Legal, Loss Prevention, Marketing, Operations
Education
Job Description
Join our
Field Team
and help shape the future of retail—where innovation, customer connections, and career growth come together in an exciting environment! As the
General Manager , you will ensure that the stores are operating in compliance with the company standards daily. The General Manager reports to the District Manager and is responsible for overseeing a designated store and managing 2-3 Store Managers. Schedule :Mandatory weekend availability Pay : $85,000 Job Type : Full-time Free Life Insurance Short- & Long-Term Disability Insurance Paid Time Off 401k with company match Employee Discount Pay Starting at $85,000 Job Responsibilities Manage sales, shrink and all controllable expenses. Effectively & proactively recruit and develop store teams. Manage team to ensure progressive improvement of store performance. Partners with property management and maintain continuous communication. Comply with all company Policy and Procedures and holds teams accountable for the same. Utilizes performance appraisals and continuous coaching effectively to develop management. Ensures that the management and sales staff is trained and developed to meet company expectations. Maintains well documented financial controls and accountability. Ensures that a clean, fresh, and orderly store environment is maintained. Effectively communicate with District Manager regarding any employee issues. Collaborate with Buying team to ensure inventory and stock levels are in line to maximize business. Oversee the effective merchandising of inventory. Other duties may be assigned. Job Requirements
3 years + experience in multi-unit leadership in a retail environment. Understands and can speak to Retail Math including all KPI’s Basic knowledge of Microsoft Office Suite Passion for phenomenal customer service and is results/goal oriented Strong verbal and written communication skills. Comfortable managing a team and highly self-motivated. Organized, detail oriented, and strong time management skills. Additional Requirements Mobility Frequent standing, walking, climbing, crouching, bending, pushing, or pulling Visual / Hearing Normal or corrected vision and hearing Can distinguish varying patterns, or materials Language Understand, speak, read, and write fluent English Physical Activity Use of fine motor hand functions Lift 0-60 lbs. About Us WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America. EEO/ADA/DFWP WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law.
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Field Team
and help shape the future of retail—where innovation, customer connections, and career growth come together in an exciting environment! As the
General Manager , you will ensure that the stores are operating in compliance with the company standards daily. The General Manager reports to the District Manager and is responsible for overseeing a designated store and managing 2-3 Store Managers. Schedule :Mandatory weekend availability Pay : $85,000 Job Type : Full-time Free Life Insurance Short- & Long-Term Disability Insurance Paid Time Off 401k with company match Employee Discount Pay Starting at $85,000 Job Responsibilities Manage sales, shrink and all controllable expenses. Effectively & proactively recruit and develop store teams. Manage team to ensure progressive improvement of store performance. Partners with property management and maintain continuous communication. Comply with all company Policy and Procedures and holds teams accountable for the same. Utilizes performance appraisals and continuous coaching effectively to develop management. Ensures that the management and sales staff is trained and developed to meet company expectations. Maintains well documented financial controls and accountability. Ensures that a clean, fresh, and orderly store environment is maintained. Effectively communicate with District Manager regarding any employee issues. Collaborate with Buying team to ensure inventory and stock levels are in line to maximize business. Oversee the effective merchandising of inventory. Other duties may be assigned. Job Requirements
3 years + experience in multi-unit leadership in a retail environment. Understands and can speak to Retail Math including all KPI’s Basic knowledge of Microsoft Office Suite Passion for phenomenal customer service and is results/goal oriented Strong verbal and written communication skills. Comfortable managing a team and highly self-motivated. Organized, detail oriented, and strong time management skills. Additional Requirements Mobility Frequent standing, walking, climbing, crouching, bending, pushing, or pulling Visual / Hearing Normal or corrected vision and hearing Can distinguish varying patterns, or materials Language Understand, speak, read, and write fluent English Physical Activity Use of fine motor hand functions Lift 0-60 lbs. About Us WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America. EEO/ADA/DFWP WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law.
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