Coretelligent
Candidate must be located in or near the Boston, MA area.
Founded in 2006, Coretelligent is a provider of comprehensive managed IT solutions, specializing in areas like cybersecurity, private cloud services, IT planning and strategy, and backup and disaster recovery. We cater to industries such as financial services, life sciences, technology, and professional services.
Job Overview
As a Client Support Engineer I at Coretelligent, you’ll combine your technical expertise with outstanding customer service to provide onsite support to our diverse and dynamic client base. This onsite role will have you traveling to local client locations throughout the Boston, MA area and working closely with clients at all levels, including executives. The ideal candidate will have a solid technical background, excellent troubleshooting skills, and a proactive approach to problem-solving. This role will involve providing both onsite and remote IT support to our clients, handling a broad range of technologies including Windows operating systems, networking, Microsoft 365, Azure, and server infrastructure. Key Responsibilities
Communicate with clients on-site to resolve technical issues and close tickets Utilize strong knowledge of Windows desktop troubleshooting to assist clients with connectivity, printing, customization, user profile and applications Provide strong Microsoft Office and Mobile Device troubleshooting to resolve client issues Troubleshoot backup solutions, mail-flow, and Exchange DAG Utilize working knowledge and experience with exchange configuration and troubleshooting to support clients Deploy new hardware using Imaging technology Responsible for user account management in Active Directory, Exchange, spam filter, and other platforms Utilize strong working knowledge of Corporate Networking and Services to provide client support Perform after hours work as needed for on-site support and infrastructure/server maintenance Required Skills And Qualifications
1+ years of related work experience Proficient in Azure Environments and O365 Administration Ability to effectively multi-task and work in a fast-paced environment while producing high-quality results Ability to follow and adhere to a defined process Excellent communication skills, both written and verbal Must be customer focused and able/willing to provide “white glove” service Salary Range
$65,000 - $75,000 What You’ll Love About Coretelligent
We offer a competitive salary, amazing benefits, a great vacation package, a healthy work-life balance, and opportunities to grow your career from within! Benefits
Health, Dental, & Vision, Flexible Spending Account (FSA), 401k, Health Reimbursement Account (HRA), Health Savings Account (HSA), Life Insurance, Disability Insurance, Paid Parental Leave, Holiday Pay, Flexible Vacation & Sick Days. Perks
Fourteen holidays, including a day off on your birthday, flexible vacation, monthly rewards, spot bonuses for demonstrated excellence, community and social events, learning and development, flexible working life, $100 standup desk allowance, and other health & wellness perks. Equal Opportunity and Accessibility Commitment
Coretelligent is an Equal Opportunity employer committed to diversity, equity, and inclusion. We extend our dedication to accessibility and inclusivity to our remote workforce. Coretelligent is a remote company hiring candidates, our perks and benefits packages may adjust based on your location. Direct applicants only; no recruitment agencies or third-party recruiters, please.
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As a Client Support Engineer I at Coretelligent, you’ll combine your technical expertise with outstanding customer service to provide onsite support to our diverse and dynamic client base. This onsite role will have you traveling to local client locations throughout the Boston, MA area and working closely with clients at all levels, including executives. The ideal candidate will have a solid technical background, excellent troubleshooting skills, and a proactive approach to problem-solving. This role will involve providing both onsite and remote IT support to our clients, handling a broad range of technologies including Windows operating systems, networking, Microsoft 365, Azure, and server infrastructure. Key Responsibilities
Communicate with clients on-site to resolve technical issues and close tickets Utilize strong knowledge of Windows desktop troubleshooting to assist clients with connectivity, printing, customization, user profile and applications Provide strong Microsoft Office and Mobile Device troubleshooting to resolve client issues Troubleshoot backup solutions, mail-flow, and Exchange DAG Utilize working knowledge and experience with exchange configuration and troubleshooting to support clients Deploy new hardware using Imaging technology Responsible for user account management in Active Directory, Exchange, spam filter, and other platforms Utilize strong working knowledge of Corporate Networking and Services to provide client support Perform after hours work as needed for on-site support and infrastructure/server maintenance Required Skills And Qualifications
1+ years of related work experience Proficient in Azure Environments and O365 Administration Ability to effectively multi-task and work in a fast-paced environment while producing high-quality results Ability to follow and adhere to a defined process Excellent communication skills, both written and verbal Must be customer focused and able/willing to provide “white glove” service Salary Range
$65,000 - $75,000 What You’ll Love About Coretelligent
We offer a competitive salary, amazing benefits, a great vacation package, a healthy work-life balance, and opportunities to grow your career from within! Benefits
Health, Dental, & Vision, Flexible Spending Account (FSA), 401k, Health Reimbursement Account (HRA), Health Savings Account (HSA), Life Insurance, Disability Insurance, Paid Parental Leave, Holiday Pay, Flexible Vacation & Sick Days. Perks
Fourteen holidays, including a day off on your birthday, flexible vacation, monthly rewards, spot bonuses for demonstrated excellence, community and social events, learning and development, flexible working life, $100 standup desk allowance, and other health & wellness perks. Equal Opportunity and Accessibility Commitment
Coretelligent is an Equal Opportunity employer committed to diversity, equity, and inclusion. We extend our dedication to accessibility and inclusivity to our remote workforce. Coretelligent is a remote company hiring candidates, our perks and benefits packages may adjust based on your location. Direct applicants only; no recruitment agencies or third-party recruiters, please.
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