Coretelligent
Field Engineer I - San Francisco
Coretelligent, San Francisco, California, United States, 94199
Overview
As a
Client Support Engineer I
at Coretelligent, you’ll combine your technical expertise with outstanding customer service to provide onsite support to our diverse and dynamic client base. This onsite role will have you traveling to local client locations throughout the San Francisco/Bay area and working closely with clients at all levels, including executives. The ideal candidate will have a solid technical background, excellent troubleshooting skills, and a proactive approach to problem-solving. This role will involve providing both onsite and remote IT support to our clients, handling a broad range of technologies including Windows operating systems, networking, Microsoft 365, Azure, and server infrastructure. As a Level 1 Engineer, you will provide onsite for a broad range of technical issues, ensure seamless customer communications, and contribute to maintaining a high standard of “white glove” service for clients. The position also includes participation in an on-call rotation. Key Responsibilities
Communicate with clients on-site (desktop support) to resolve technical issues and close tickets Utilize strong knowledge of Windows desktop troubleshooting to assist clients with connectivity, printing, customization, user profile and applications Provide strong Microsoft Office and Mobile Device troubleshooting to resolve client issues Troubleshoot backup solutions, mail-flow, and Exchange DAG Utilize working knowledge and experience with Exchange configuration and troubleshooting to support clients Deploy new hardware using imaging technology Responsible for user account management in Active Directory, Exchange, spam filter, and other platforms, including creation, removal, changes, password resets, and bulk operations Utilize strong working knowledge of corporate networking and services to provide client support, including configuring switches and troubleshooting DHCP servers, local DNS, external name resolution issues, AD replication, and VPN Perform after-hours work as needed for on-site support and infrastructure/server maintenance Required Skills and Qualifications
2+ years of related work experience Proficient in Azure Environments and Office 365 Administration Ability to effectively multi-task and work in a fast-paced environment while producing high-quality results Ability to follow and adhere to a defined process Excellent communication skills, both written and verbal Must be customer focused and able/willing to provide “white glove” service Salary
Salary Range: $75,000 - $85,000 per year (depending upon experience). This range reflects the targets for new hires across all US locations (with the exception of MA, NY, and CA). Within the range, individual pay is determined by job-related skills, experience, work location, and relevant education or training. What You’ll Love About Coretelligent
We take Coretelligent culture very seriously. We offer a competitive salary, amazing benefits, a great vacation package, a healthy work-life balance, and opportunities to grow your career from within. Benefits include Health, Dental, & Vision, Flexible Spending Account (FSA), 401k, Health Reimbursement Account (HRA), Health Savings Account (HSA), Life Insurance, Disability Insurance, Paid Parental Leave, Holiday Pay, Flexible Vacation & Sick Days. Perks include fourteen holidays, a day off on your birthday, flexible vacation, monthly rewards, spot bonuses for demonstrated excellence, community and social events, learning and development, flexible working life, a $100 standup desk allowance, and other health & wellness perks. Equal Opportunity and Accessibility Commitment
Coretelligent is an Equal Opportunity employer committed to diversity, equity, and inclusion. We welcome qualified applicants of all races, ethnicities, religions, ages, sexual orientations, gender identities, socioeconomic statuses, and more, focusing on creating an inclusive workplace. We strive to create a work environment where everyone can thrive and be their authentic selves. We extend our dedication to accessibility and inclusivity to our remote workforce. In alignment with the Americans with Disabilities Act (ADA), we are committed to providing reasonable accommodations to enable individuals with disabilities to effectively perform their job duties in a remote setting. Applicants needing accommodations for the application or interview process are encouraged to reach out for necessary arrangements. Legal and Compliance
E-Verify information: This employer uses E-Verify in its hiring practices to achieve a lawful workforce. For information about the right to work, click here for English or here for Spanish. As Coretelligent is a remote company hiring candidates, our perks and benefits packages may adjust based on your location. Direct applicants only; no recruitment agencies or third-party recruiters, please. Job Details
Seniority level: Entry level Employment type: Full-time Job function: Engineering and Information Technology Location: San Francisco, CA
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As a
Client Support Engineer I
at Coretelligent, you’ll combine your technical expertise with outstanding customer service to provide onsite support to our diverse and dynamic client base. This onsite role will have you traveling to local client locations throughout the San Francisco/Bay area and working closely with clients at all levels, including executives. The ideal candidate will have a solid technical background, excellent troubleshooting skills, and a proactive approach to problem-solving. This role will involve providing both onsite and remote IT support to our clients, handling a broad range of technologies including Windows operating systems, networking, Microsoft 365, Azure, and server infrastructure. As a Level 1 Engineer, you will provide onsite for a broad range of technical issues, ensure seamless customer communications, and contribute to maintaining a high standard of “white glove” service for clients. The position also includes participation in an on-call rotation. Key Responsibilities
Communicate with clients on-site (desktop support) to resolve technical issues and close tickets Utilize strong knowledge of Windows desktop troubleshooting to assist clients with connectivity, printing, customization, user profile and applications Provide strong Microsoft Office and Mobile Device troubleshooting to resolve client issues Troubleshoot backup solutions, mail-flow, and Exchange DAG Utilize working knowledge and experience with Exchange configuration and troubleshooting to support clients Deploy new hardware using imaging technology Responsible for user account management in Active Directory, Exchange, spam filter, and other platforms, including creation, removal, changes, password resets, and bulk operations Utilize strong working knowledge of corporate networking and services to provide client support, including configuring switches and troubleshooting DHCP servers, local DNS, external name resolution issues, AD replication, and VPN Perform after-hours work as needed for on-site support and infrastructure/server maintenance Required Skills and Qualifications
2+ years of related work experience Proficient in Azure Environments and Office 365 Administration Ability to effectively multi-task and work in a fast-paced environment while producing high-quality results Ability to follow and adhere to a defined process Excellent communication skills, both written and verbal Must be customer focused and able/willing to provide “white glove” service Salary
Salary Range: $75,000 - $85,000 per year (depending upon experience). This range reflects the targets for new hires across all US locations (with the exception of MA, NY, and CA). Within the range, individual pay is determined by job-related skills, experience, work location, and relevant education or training. What You’ll Love About Coretelligent
We take Coretelligent culture very seriously. We offer a competitive salary, amazing benefits, a great vacation package, a healthy work-life balance, and opportunities to grow your career from within. Benefits include Health, Dental, & Vision, Flexible Spending Account (FSA), 401k, Health Reimbursement Account (HRA), Health Savings Account (HSA), Life Insurance, Disability Insurance, Paid Parental Leave, Holiday Pay, Flexible Vacation & Sick Days. Perks include fourteen holidays, a day off on your birthday, flexible vacation, monthly rewards, spot bonuses for demonstrated excellence, community and social events, learning and development, flexible working life, a $100 standup desk allowance, and other health & wellness perks. Equal Opportunity and Accessibility Commitment
Coretelligent is an Equal Opportunity employer committed to diversity, equity, and inclusion. We welcome qualified applicants of all races, ethnicities, religions, ages, sexual orientations, gender identities, socioeconomic statuses, and more, focusing on creating an inclusive workplace. We strive to create a work environment where everyone can thrive and be their authentic selves. We extend our dedication to accessibility and inclusivity to our remote workforce. In alignment with the Americans with Disabilities Act (ADA), we are committed to providing reasonable accommodations to enable individuals with disabilities to effectively perform their job duties in a remote setting. Applicants needing accommodations for the application or interview process are encouraged to reach out for necessary arrangements. Legal and Compliance
E-Verify information: This employer uses E-Verify in its hiring practices to achieve a lawful workforce. For information about the right to work, click here for English or here for Spanish. As Coretelligent is a remote company hiring candidates, our perks and benefits packages may adjust based on your location. Direct applicants only; no recruitment agencies or third-party recruiters, please. Job Details
Seniority level: Entry level Employment type: Full-time Job function: Engineering and Information Technology Location: San Francisco, CA
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