AARP
AARP is the nation's largest nonprofit, nonpartisan organization dedicated to empowering people 50 and older to choose how they live as they age. With a nationwide presence, AARP strengthens communities and advocates for what matters most to the more than 100 million Americans 50-plus and their families health and financial security, and personal fulfillment.
The
Engineer II, Telephony
analyzes and defines business requirements to determine specifications and standards. Deploys and oversees implementation and integration of cloud-based applications, ensuring that appropriate information security standards are met. Collaborates with management to identify opportunities to streamline technology processes and to develop new procedures that support the business unit/department. Overview
AARP produces the nation's largest-circulation publications, AARP The Magazine and the AARP Bulletin. Responsibilities
Manages all aspects of web infrastructure security, priorities, and ongoing departmental cyber security work. Proposes and develops solutions. Administers all aspects of web infrastructure including architecture, operations, troubleshooting, and automation. Responds to and solves critical security incidents in real time to protect the organization’s members and brand. Configures, administers, and maintains the Pivotal Cloud Foundry application platform. Evaluates, tests, and implements new security infrastructure solutions/technologies. Develops, documents, and evangelizes infrastructure security best practices and guidelines. Collaborates and partners with Information Security to ensure highest level of security for infrastructure. Qualifications
Bachelor's degree in IT, Computer Science, Engineering, or related field; Genesys Cloud Certified (or equivalent experience) required. 10 + years in Telephony or call center technology with expertise in IVR systems and Salesforce Service Cloud. Technical/solution architecture experience using Agile and iterative approaches; familiarity with DevOps practices, and security best practices in cloud environments. Monitor, optimize, and troubleshoot IVR and telephony performance, implementing best practices for improved deliverability while ensuring compliance with call center compliance standards. Provide on-call and after-hours support as needed; offer technical support to internal teams and partners while working cross-functionally with DevOps and other teams. Strong problem-solving, analytical, communication, and collaboration skills. Additional Requirements
Regular and reliable job attendance. Effective verbal and written communication skills. Exhibit respect and understanding of others to maintain professional relationships. Independent judgement in evaluation options to make sound decisions. Home office environment with the ability to work effectively surrounded by moderate home environment noise. Compensation And Benefits
AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition and tuition reimbursement. Equal Employment Opportunity
AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law. Note: AARP will not sponsor an employment visa for this position at this time.
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Engineer II, Telephony
analyzes and defines business requirements to determine specifications and standards. Deploys and oversees implementation and integration of cloud-based applications, ensuring that appropriate information security standards are met. Collaborates with management to identify opportunities to streamline technology processes and to develop new procedures that support the business unit/department. Overview
AARP produces the nation's largest-circulation publications, AARP The Magazine and the AARP Bulletin. Responsibilities
Manages all aspects of web infrastructure security, priorities, and ongoing departmental cyber security work. Proposes and develops solutions. Administers all aspects of web infrastructure including architecture, operations, troubleshooting, and automation. Responds to and solves critical security incidents in real time to protect the organization’s members and brand. Configures, administers, and maintains the Pivotal Cloud Foundry application platform. Evaluates, tests, and implements new security infrastructure solutions/technologies. Develops, documents, and evangelizes infrastructure security best practices and guidelines. Collaborates and partners with Information Security to ensure highest level of security for infrastructure. Qualifications
Bachelor's degree in IT, Computer Science, Engineering, or related field; Genesys Cloud Certified (or equivalent experience) required. 10 + years in Telephony or call center technology with expertise in IVR systems and Salesforce Service Cloud. Technical/solution architecture experience using Agile and iterative approaches; familiarity with DevOps practices, and security best practices in cloud environments. Monitor, optimize, and troubleshoot IVR and telephony performance, implementing best practices for improved deliverability while ensuring compliance with call center compliance standards. Provide on-call and after-hours support as needed; offer technical support to internal teams and partners while working cross-functionally with DevOps and other teams. Strong problem-solving, analytical, communication, and collaboration skills. Additional Requirements
Regular and reliable job attendance. Effective verbal and written communication skills. Exhibit respect and understanding of others to maintain professional relationships. Independent judgement in evaluation options to make sound decisions. Home office environment with the ability to work effectively surrounded by moderate home environment noise. Compensation And Benefits
AARP offers a competitive compensation and benefits package including a 401(k); 100% company-funded pension plan; health, dental, and vision plans; life insurance; paid time off to include company and individual holidays, vacation, sick, caregiving, and parental leave; performance-based and peer-based recognition and tuition reimbursement. Equal Employment Opportunity
AARP is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. AARP does not discriminate on the basis of race, ethnicity, religion, sex, color, national origin, age, sexual orientation, gender identity or expression, mental or physical disability, genetic information, veteran status, or on any other basis prohibited by applicable law. Note: AARP will not sponsor an employment visa for this position at this time.
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