Live Nation Entertainment
Operations Supervisor-PT- Cobb's Comedy
Live Nation Entertainment, San Francisco, California, United States, 94199
Overview
Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. We foster a fun and upbeat work culture with opportunities across departments, including marketing, sales, venue operations, and more. Live Nation is certified as a
Great Place to Work
and is recognized by People Magazine as one of “50 Companies that Care.” We strive to help you achieve your career and personal goals. Live Nation values inclusivity and belonging, and we work to create an environment where you can thrive. What This Role Will Do
Works directly with the Ops Manager and Security Supervisor to perform day of show duties Respond to elevated staff/guest inquiries and concerns regarding shows, artist meet and greet packages, amenities including Foundry access, VIP program, and seat upgrades Work through and address guest concerns and complaints regarding security and customer service-related situations Follow up with Security and Guest Services teams to ensure service standards are met Perform opening, running, and closing duties according to Live Nation policy Inform guests of Music Hall amenities and make recommendations Maintain line of sight/atmosphere control by circulating through the work area and reporting issues Suggestive selling of all venue products and services when applicable Keep current on all Standard Operating Procedures and effectively communicate them to team members Create pre-shift sheet and relay information from management directly to staff Turn in all lost and found articles to Box Office Ensure responsible alcohol service per training and Live Nation alcohol policies Maintain line of sight at all points of guest contact and ensure security of Back of House areas Lead pre-shift meetings prior to start of shift Communicate to Management on Duty (MOD) any issues from guests or team members Work with MOD to resolve guest issues; escalate to management if needed Complete incident reports and collect witness statements Assist MOD with ejection logs and incident reports Required to work Special Events scheduled throughout the venue Required
Responsible Alcohol Awareness Training Certification or Equivalent Working knowledge of high-volume nightclub operations, responsible alcohol service and guest relations Skills in guest relations and staff relations; able to assess and anticipate special needs of guests Prioritization of duties and effective communication skills Ability to handle multiple tasks/issues simultaneously with an upbeat attitude Read guests to anticipate their needs Turn potentially negative situations into positive ones Communicate well with team members and managers to foster unity Special requirements (Philadelphia Guard Card or equivalent certificate) High School Diploma required Preferred
Experience in a live music environment College diploma in related field Physical Demands / Working Environment
Fast-paced, often loud and stressful environment Extended periods of standing and being on your feet Must be able to lift or move up to 40 lbs using proper lifting techniques If the above description sounds like you and fits your background, apply online to join the Live Nation Entertainment team today at: https://www.livenationentertainment.com/careers/ Equal Employment Opportunity
We are committed to an inclusive environment and encourage applications from people irrespective of gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, disability status, marital status, domestic partner status, medical condition, genetic information, military/veteran status, national origin, citizenship, or other protected status. We will consider qualified applicants with criminal histories in a manner consistent with applicable laws. Live Nation will provide reasonable accommodations to applicants who need them in accordance with legal obligations, including pregnancy-related accommodations where required by law. If an accommodation is needed, applicants should contact a Human Resources Representative to request the opportunity to participate in the process.
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Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. We foster a fun and upbeat work culture with opportunities across departments, including marketing, sales, venue operations, and more. Live Nation is certified as a
Great Place to Work
and is recognized by People Magazine as one of “50 Companies that Care.” We strive to help you achieve your career and personal goals. Live Nation values inclusivity and belonging, and we work to create an environment where you can thrive. What This Role Will Do
Works directly with the Ops Manager and Security Supervisor to perform day of show duties Respond to elevated staff/guest inquiries and concerns regarding shows, artist meet and greet packages, amenities including Foundry access, VIP program, and seat upgrades Work through and address guest concerns and complaints regarding security and customer service-related situations Follow up with Security and Guest Services teams to ensure service standards are met Perform opening, running, and closing duties according to Live Nation policy Inform guests of Music Hall amenities and make recommendations Maintain line of sight/atmosphere control by circulating through the work area and reporting issues Suggestive selling of all venue products and services when applicable Keep current on all Standard Operating Procedures and effectively communicate them to team members Create pre-shift sheet and relay information from management directly to staff Turn in all lost and found articles to Box Office Ensure responsible alcohol service per training and Live Nation alcohol policies Maintain line of sight at all points of guest contact and ensure security of Back of House areas Lead pre-shift meetings prior to start of shift Communicate to Management on Duty (MOD) any issues from guests or team members Work with MOD to resolve guest issues; escalate to management if needed Complete incident reports and collect witness statements Assist MOD with ejection logs and incident reports Required to work Special Events scheduled throughout the venue Required
Responsible Alcohol Awareness Training Certification or Equivalent Working knowledge of high-volume nightclub operations, responsible alcohol service and guest relations Skills in guest relations and staff relations; able to assess and anticipate special needs of guests Prioritization of duties and effective communication skills Ability to handle multiple tasks/issues simultaneously with an upbeat attitude Read guests to anticipate their needs Turn potentially negative situations into positive ones Communicate well with team members and managers to foster unity Special requirements (Philadelphia Guard Card or equivalent certificate) High School Diploma required Preferred
Experience in a live music environment College diploma in related field Physical Demands / Working Environment
Fast-paced, often loud and stressful environment Extended periods of standing and being on your feet Must be able to lift or move up to 40 lbs using proper lifting techniques If the above description sounds like you and fits your background, apply online to join the Live Nation Entertainment team today at: https://www.livenationentertainment.com/careers/ Equal Employment Opportunity
We are committed to an inclusive environment and encourage applications from people irrespective of gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, disability status, marital status, domestic partner status, medical condition, genetic information, military/veteran status, national origin, citizenship, or other protected status. We will consider qualified applicants with criminal histories in a manner consistent with applicable laws. Live Nation will provide reasonable accommodations to applicants who need them in accordance with legal obligations, including pregnancy-related accommodations where required by law. If an accommodation is needed, applicants should contact a Human Resources Representative to request the opportunity to participate in the process.
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