City of Wilmington, NC
Overview
EMERGENCY CALL OPERATOR City of Wilmington, NC Posted: 09/16/2025 • Deadline: 09/30/2025
Duties and Responsibilities
Performs responsible work in the Department of Police involving requests for services of police personnel.
Receives telephone complaints, emergency calls, and requests for the services of police officers in a high‑stress call center environment.
Reports to a Shift Supervisor in the Communications Center.
Answers all incoming emergency phone calls to the Communications Center.
Handles calls that may involve 911 emergencies such as homicides, suicides, armed robberies, domestic disputes, and various forms of crime.
Obtains and records information quickly and accurately for dissemination to police officers in the field via the dispatcher.
Inputs information into the computer for dissemination of information by the dispatcher to field units.
Trains and assists new employees assigned to the division.
Answers inquiries from constituents via the 311 system as needed after regular business hours.
Must attain and maintain DELJIS and APCO certifications.
Performs related work as required.
Working Conditions and Physical Requirements
All selected applicants must pass a criminal background investigation, drug test, and pre-employment physical.
Physical Requirements:
Occasionally lift up to 25 pounds; medium.
Vision:
Identify specific vision requirements including close vision; adjust focus vision, etc.
Working Conditions:
Indoor call center work environment.
Location and Schedule:
Wilmington Police Department.
Total Compensation and Benefits
Salary:
Level 5 ($43,040 - $60,256) with salary administration and merit increases based on qualifications and equity within the classification.
Benefits:
Comprehensive benefits package available from day one. See city benefits details at the official website.
Qualifications and Additional Information
Open Competitive position; this job is open to all applicants who meet the qualifications.
Meet the qualifications both internally and externally.
To apply online, visit the City of Wilmington website: www.WilmingtonDE.gov/Benefits or the Careers page. Computers are available at the Department of Human Resources, City/County Building, 800 N. French St, 4th Floor, Wilmington, DE 19801. Contact Human Resources at 302-576-2460 to schedule computer use.
Equal Opportunity Employer. City code provides a preference for eligible current city employees, veterans, and current city residents. Reasonable accommodation is available under the ADA and Delaware disability employment protections acts; contact Human Resources for assistance.
Notes: Referrals may increase interview chances. This posting may include related job families in the same posting; apply for the Emergency Dispatcher or related roles if interested.
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EMERGENCY CALL OPERATOR City of Wilmington, NC Posted: 09/16/2025 • Deadline: 09/30/2025
Duties and Responsibilities
Performs responsible work in the Department of Police involving requests for services of police personnel.
Receives telephone complaints, emergency calls, and requests for the services of police officers in a high‑stress call center environment.
Reports to a Shift Supervisor in the Communications Center.
Answers all incoming emergency phone calls to the Communications Center.
Handles calls that may involve 911 emergencies such as homicides, suicides, armed robberies, domestic disputes, and various forms of crime.
Obtains and records information quickly and accurately for dissemination to police officers in the field via the dispatcher.
Inputs information into the computer for dissemination of information by the dispatcher to field units.
Trains and assists new employees assigned to the division.
Answers inquiries from constituents via the 311 system as needed after regular business hours.
Must attain and maintain DELJIS and APCO certifications.
Performs related work as required.
Working Conditions and Physical Requirements
All selected applicants must pass a criminal background investigation, drug test, and pre-employment physical.
Physical Requirements:
Occasionally lift up to 25 pounds; medium.
Vision:
Identify specific vision requirements including close vision; adjust focus vision, etc.
Working Conditions:
Indoor call center work environment.
Location and Schedule:
Wilmington Police Department.
Total Compensation and Benefits
Salary:
Level 5 ($43,040 - $60,256) with salary administration and merit increases based on qualifications and equity within the classification.
Benefits:
Comprehensive benefits package available from day one. See city benefits details at the official website.
Qualifications and Additional Information
Open Competitive position; this job is open to all applicants who meet the qualifications.
Meet the qualifications both internally and externally.
To apply online, visit the City of Wilmington website: www.WilmingtonDE.gov/Benefits or the Careers page. Computers are available at the Department of Human Resources, City/County Building, 800 N. French St, 4th Floor, Wilmington, DE 19801. Contact Human Resources at 302-576-2460 to schedule computer use.
Equal Opportunity Employer. City code provides a preference for eligible current city employees, veterans, and current city residents. Reasonable accommodation is available under the ADA and Delaware disability employment protections acts; contact Human Resources for assistance.
Notes: Referrals may increase interview chances. This posting may include related job families in the same posting; apply for the Emergency Dispatcher or related roles if interested.
#J-18808-Ljbffr