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Texas Western Hospitality

GENERAL MANAGER

Texas Western Hospitality, Irving, Texas, United States, 75084

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GENERAL MANAGER

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Texas Western Hospitality

Overview Join to apply for the

GENERAL MANAGER

role at

Texas Western Hospitality

Responsibilities

Develop short and long term financial and operational plans for the hotel which support overall company objectives. Prepare the annual hotel budget.

Monitor hotel performance through verification and analysis of guest satisfaction systems and monthly financial reports. Initiate corrective action.

Manage all sources of revenue including the rooms, housekeeping, food and beverage, engineering, and other departments. Ensure all departments are profitable and maintain strong working relationships.

Work with the Director of Sales; if needed, perform duties of a Sales and Marketing manager including making marketing calls, attending community business functions, working with travel agents and direct bill accounts, and coordinating sales promotions.

Order supplies and equipment as needed and in accordance with company procedures.

Ensure staff receive proper training for each position, including safety training and standard operating procedures.

Inspect guests rooms, public access areas, and outside grounds for cleanliness and appearance.

Adhere to all franchise and company procedures and regulations as well as standard operating procedures.

Ensure bank deposits are made daily, including weekends and holidays.

Promote the hotel’s policies and philosophies to employees and guests through direct and indirect interaction.

Allocate funds, authorize expenditures, and assist Area Director in budget planning.

Produce monthly financial reports and know at all times where the hotel stands against budget.

Plan, implement and manage annual capital improvement projects with prior approval from VP of Operations or EVP of Operations.

Manage human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee development and retention, and conducting regular employee meetings.

Protect the hotel and its assets through enforcing and maintaining a preventative maintenance program.

Respond quickly to guest requests in a friendly manner and follow up to ensure guest satisfaction.

Stay in compliance with all established Texas Western Hospitality policies to maintain functional and effective computer systems and hardware.

Provide a professional image at all times through appearance and dress.

Follow company policies and procedures and communicate them effectively to subordinates.

Ensure the hotel is in compliance with all federal, state and local laws, including OSHA, EEOC, Wage-Hour and Health laws.

Available 24/7 with reliable transportation.

Seniority level

Director

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Hospitality

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