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Valon

Director, Product Management (Consumer)

Valon, New York, New York, us, 10261

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Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing. We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate. Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries. The results speak for themselves. We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry. ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond. About The Role

We’re looking for a Director of Product Management to lead the vision, strategy, and execution for Valon’s consumer-facing product portfolio. Valon has a relationship with our users around homeownership and more generally over financial wellbeing. Mortgage servicing provides structural advantages for providing new products (often financial, often commodity) with cost, conversion, and marketing advantages. This includes growing our substantial lending business, partnering with our nascent insurance business, building our mobile apps, and launching new 0 to 1 consumer products for millions – soon tens of millions – of homeowners. We're looking for a seasoned product leader who has worked on complex consumer SaaS products (ideally in a highly regulated domain such as Fintech) to take Valon's nascent consumer vertical from 0 to 1. Key Responsibilities

Create our consumer strategy, the roadmap, partnerships, and how to shape, phase, and distribute via our Mortgage Servicing SaaS product Grow our core consumer business: lending, execution and strategy of a large and growing business that is core to mortgage servicing Lead and grow a high-performing team of product managers, setting clear priorities, fostering a culture of innovation, and ensuring exceptional execution Collaborate cross-functionally with Engineering, Design, BizOps, and operations to ship impactful products at scale Develop deep empathy for our users, conducting research and using data to continuously improve product usability, engagement, and satisfaction Ideal Background

7+ years of product management experience, with at least 3+ years leading and scaling product teams Demonstrated success delivering high-complexity b2c products at scale, ideally in fintech or other complex markets A strong track record of execution, hitting deadlines, and making customers happy Proven ability to drive alignment across engineering, design, and business stakeholders Strong product team building skills, hiring and retaining top performers Strength in data-driven product building/growth Benefits

Compensation: Competitive salary, meaningful equity, and 401(k) plan Health & Well-being: Comprehensive medical, dental, and vision benefits Time Off: Flexible PTO, 11 company holidays, and 12 weeks of fully paid parental leave Growth & Development: Regular feedback cycles, leadership coaching, and learning opportunities Team Culture: Quarterly budgets for team outings and culture-building activities Commute Support: Pre-tax commuter benefits for transit and parking Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

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