David Yurman
Assistant Store Manager | Westfield Valley Fair
David Yurman, Santa Clara, California, us, 95053
Overview
Assistant Store Manager | Westfield Valley Fair The Assistant Store Manager is responsible for ensuring that the store achieves or exceeds sales plans and profitability goals, and for enhancing the David Yurman brand within the store and local market. This individual will partner with the store management team to ensure that all operational policies and procedures are followed. The Assistant Store Manager will effectively lead, coach, and support sales professionals with a focus on clientele development and providing a high level of customer service to create a luxury experience. The Assistant Store Manager will be accountable for the following key deliverables: Responsibilities
Achieve and/or Exceed Sales Plan Partner with sales professionals to meet their individual sales plans and KPIs. Participate in the development and execution of strategic initiatives to deliver the sales budget. Demonstrate an active role on the selling floor through sales leadership and client development. Support sales professionals in closing sales. Facilitate the implementation and success of special events held at the retail store. Remain current and knowledgeable of industry trends to determine strategic opportunities to maximize sales within the market. Maintain visual presentation based on company vision and market needs. Clientele/Service Management Coach and monitor, in partnership with Store Manager, on sales professionals’ accountability for client outreach and relationship development. Ensure store data capture goals are being achieved. Maintain a luxury environment that is warm and hospitable, ensuring correct interpretation and implementation of visual guidelines. Provide appropriate feedback in partnership with Store Manager to staff to ensure they demonstrate the skills necessary to provide a positive client experience in all interactions. Operations Manage day-to-day activities on the sales floor; maintain presence to supervise staff and ensure floor coverage. Maintain business controls such as store inventory, stock replenishment requests, and repairs/returns. Implement and support security measures. Partner with sales professionals in the administration of special order requests. Oversee store opening and closing in the absence of the Retail Store Manager. Talent Partner with the Retail Store Manager in hiring and providing performance review feedback. Provide leadership to staff through monthly meetings to review and coach overall performance. Provide formal and informal feedback to staff to build ongoing development opportunities. Explain and enforce KPIs and ensure staff trends toward those measures. Qualifications Work Experience: Minimum 1-2 years of proven experience managing in a similar role, preferably within a high-end luxury accessories boutique with joint responsibility for sales and operations. Ability to motivate, establish strong business partnerships, and promote professionalism with both clients and staff. Ability to manage multiple tasks in a fast-paced environment. Proven ability to drive results, and a strategic vision to develop business. Fine Jewelry and/or Fine Watch experience preferred, but not required. Flexibility to work in various roles based on business needs (e.g., on the sales floor, operations). Flexibility to work non-traditional hours, including days, nights, weekends and holidays. Computer Skills: Proficient in Microsoft Word, Excel, and Outlook. The expected base pay for this role is $70,000 - $90,000 annually. Base pay is one component of David Yurman’s total compensation package, which may also include the following for eligible employees: access to healthcare benefits, 401(k) plan, bonus, employee discounts, generous paid time off, sick time, and more. Location note: San Jose, CA; Sunnyvale, CA; Fremont, CA listings appear with varying salary ranges and timelines.
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Assistant Store Manager | Westfield Valley Fair The Assistant Store Manager is responsible for ensuring that the store achieves or exceeds sales plans and profitability goals, and for enhancing the David Yurman brand within the store and local market. This individual will partner with the store management team to ensure that all operational policies and procedures are followed. The Assistant Store Manager will effectively lead, coach, and support sales professionals with a focus on clientele development and providing a high level of customer service to create a luxury experience. The Assistant Store Manager will be accountable for the following key deliverables: Responsibilities
Achieve and/or Exceed Sales Plan Partner with sales professionals to meet their individual sales plans and KPIs. Participate in the development and execution of strategic initiatives to deliver the sales budget. Demonstrate an active role on the selling floor through sales leadership and client development. Support sales professionals in closing sales. Facilitate the implementation and success of special events held at the retail store. Remain current and knowledgeable of industry trends to determine strategic opportunities to maximize sales within the market. Maintain visual presentation based on company vision and market needs. Clientele/Service Management Coach and monitor, in partnership with Store Manager, on sales professionals’ accountability for client outreach and relationship development. Ensure store data capture goals are being achieved. Maintain a luxury environment that is warm and hospitable, ensuring correct interpretation and implementation of visual guidelines. Provide appropriate feedback in partnership with Store Manager to staff to ensure they demonstrate the skills necessary to provide a positive client experience in all interactions. Operations Manage day-to-day activities on the sales floor; maintain presence to supervise staff and ensure floor coverage. Maintain business controls such as store inventory, stock replenishment requests, and repairs/returns. Implement and support security measures. Partner with sales professionals in the administration of special order requests. Oversee store opening and closing in the absence of the Retail Store Manager. Talent Partner with the Retail Store Manager in hiring and providing performance review feedback. Provide leadership to staff through monthly meetings to review and coach overall performance. Provide formal and informal feedback to staff to build ongoing development opportunities. Explain and enforce KPIs and ensure staff trends toward those measures. Qualifications Work Experience: Minimum 1-2 years of proven experience managing in a similar role, preferably within a high-end luxury accessories boutique with joint responsibility for sales and operations. Ability to motivate, establish strong business partnerships, and promote professionalism with both clients and staff. Ability to manage multiple tasks in a fast-paced environment. Proven ability to drive results, and a strategic vision to develop business. Fine Jewelry and/or Fine Watch experience preferred, but not required. Flexibility to work in various roles based on business needs (e.g., on the sales floor, operations). Flexibility to work non-traditional hours, including days, nights, weekends and holidays. Computer Skills: Proficient in Microsoft Word, Excel, and Outlook. The expected base pay for this role is $70,000 - $90,000 annually. Base pay is one component of David Yurman’s total compensation package, which may also include the following for eligible employees: access to healthcare benefits, 401(k) plan, bonus, employee discounts, generous paid time off, sick time, and more. Location note: San Jose, CA; Sunnyvale, CA; Fremont, CA listings appear with varying salary ranges and timelines.
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