Tata Consultancy Services
ServiceNow Technical Architect
Tata Consultancy Services, Chicago, Illinois, United States, 60290
Overview
Sourcing Specialist @ Tata Consultancy Services | MBA, Human Resources Experience: 10+years ServiceNow Technical Architect (ITSM Modules, ITOM, HRSD, ITAM, SPM , Other Modules). Salary:
Base pay range $100,000.00/yr - $135,000.00/yr. Salary range is provided by Tata Consultancy Services; your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Employment visibility:
1 week ago Be among the first 25 applicants. Direct message the job poster from Tata Consultancy Services.
Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations
Develop architectural blueprints, standards, and best practices
Align ServiceNow architecture with enterprise IT strategy and digital transformation goals
Experienced in leading Implementation projects in ITXM area and non ITXM areas
Experience in ServiceNow custom application design and development
Expertise ServiceNow deployments, integration with other third party tools, Orchestration, operational activities
Project Management expertise and merging multiple instances
Experience on ITSM migrations / consolidations
Provide guidance and mentorship to developers and implementation teams
Ensure adherence to architectural standards and coding best practices
Lead technical design sessions and code reviews
Experience with projects like Support, Maintenance, Migration, Upgrades, Integrations and Implementations
Mentor and share technical knowledge with the team
Design technical solutions based on customer requirements and convert to functional requirements
Review requirements to ensure sufficient detail for accurate estimation
Strong ITIL knowledge and ability to evaluate correlations and impacts with respect to customer requirements and ITIL/industry standards
Maintain and review license data in ServiceNow and report on compliance slippage
Must be certified with ServiceNow System Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
Behavioral competency:
Handles customer meetings and provides weekly/monthly reports for customer as well as TCS management
Strong abilities to manage conflicts with customers and/or TCS internal stakeholders
Excellent communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
Understand the customer environment for the Business processes and IT processes
Work with the customers (Business and IT stakeholders) to understand their requirements and needs (Stated and Unstated/Hygiene)
Brainstorm with the customer and bring out the requirements beneficial to them considering the following:
The current needs and roadmap of the customer Business and IT and the current capabilities and roadmap (to the published level) of the ServiceNow platform
Be responsible for the design and architecture for the new implementation and development of ServiceNow applications - as suitable for the business and IT based on the baseline requirements
Be responsible for the design and architecture for Maintenance and enhancement of existing ServiceNow applications
Consider the Security and Audit compliance as aligned with the agreed standards/customer policy
Provide guidance and thought leadership in ServiceNow platform to customers (Business and IT) and also internal TCS stakeholders for the technical solutions to be aligned with the architecture
Share Best Practices and guidance to the customers and TCS internal teams as a mentor and provide guidance to the implementation methodology and testing methodology
#LI-RJ2
Salary Range - $100,000-$135,000 a year
Seniority level
Not Applicable
Employment type
Full-time
Job function
Industries: IT Services and IT Consulting
Referrals increase your chances of interviewing at Tata Consultancy Services by 2x
Chicago, IL
Additional opportunities
Software Engineering - Solutions Architect
Cloud Integration Architect I, Professional Services, Google Cloud
#J-18808-Ljbffr
Sourcing Specialist @ Tata Consultancy Services | MBA, Human Resources Experience: 10+years ServiceNow Technical Architect (ITSM Modules, ITOM, HRSD, ITAM, SPM , Other Modules). Salary:
Base pay range $100,000.00/yr - $135,000.00/yr. Salary range is provided by Tata Consultancy Services; your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Employment visibility:
1 week ago Be among the first 25 applicants. Direct message the job poster from Tata Consultancy Services.
Experienced in ITIL Process Definition, Integration Solutions, Architecture level configurations
Develop architectural blueprints, standards, and best practices
Align ServiceNow architecture with enterprise IT strategy and digital transformation goals
Experienced in leading Implementation projects in ITXM area and non ITXM areas
Experience in ServiceNow custom application design and development
Expertise ServiceNow deployments, integration with other third party tools, Orchestration, operational activities
Project Management expertise and merging multiple instances
Experience on ITSM migrations / consolidations
Provide guidance and mentorship to developers and implementation teams
Ensure adherence to architectural standards and coding best practices
Lead technical design sessions and code reviews
Experience with projects like Support, Maintenance, Migration, Upgrades, Integrations and Implementations
Mentor and share technical knowledge with the team
Design technical solutions based on customer requirements and convert to functional requirements
Review requirements to ensure sufficient detail for accurate estimation
Strong ITIL knowledge and ability to evaluate correlations and impacts with respect to customer requirements and ITIL/industry standards
Maintain and review license data in ServiceNow and report on compliance slippage
Must be certified with ServiceNow System Administrator, ServiceNow Implementation Specialist and ITIL V3 foundation
Behavioral competency:
Handles customer meetings and provides weekly/monthly reports for customer as well as TCS management
Strong abilities to manage conflicts with customers and/or TCS internal stakeholders
Excellent communication in orchestrating customer requirements/needs, solutions, customer responsibilities, risks, challenges and impacts
Understand the customer environment for the Business processes and IT processes
Work with the customers (Business and IT stakeholders) to understand their requirements and needs (Stated and Unstated/Hygiene)
Brainstorm with the customer and bring out the requirements beneficial to them considering the following:
The current needs and roadmap of the customer Business and IT and the current capabilities and roadmap (to the published level) of the ServiceNow platform
Be responsible for the design and architecture for the new implementation and development of ServiceNow applications - as suitable for the business and IT based on the baseline requirements
Be responsible for the design and architecture for Maintenance and enhancement of existing ServiceNow applications
Consider the Security and Audit compliance as aligned with the agreed standards/customer policy
Provide guidance and thought leadership in ServiceNow platform to customers (Business and IT) and also internal TCS stakeholders for the technical solutions to be aligned with the architecture
Share Best Practices and guidance to the customers and TCS internal teams as a mentor and provide guidance to the implementation methodology and testing methodology
#LI-RJ2
Salary Range - $100,000-$135,000 a year
Seniority level
Not Applicable
Employment type
Full-time
Job function
Industries: IT Services and IT Consulting
Referrals increase your chances of interviewing at Tata Consultancy Services by 2x
Chicago, IL
Additional opportunities
Software Engineering - Solutions Architect
Cloud Integration Architect I, Professional Services, Google Cloud
#J-18808-Ljbffr