Customer Service Assistant Job at Hustle Notice Biz in Atlanta

Overview

Department: East Infinity

Employment Type: Full Time

Location: Atlanta, GA

Compensation: $48,000 - $52,000 / year

We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. This role is crucial for ensuring our customers receive top-notch service and support. As a Customer Service Assistant, you will be the first point of contact for our clients, providing them with information, resolving issues, and enhancing their overall experience with our company.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product selection, order placement, and issue resolution.
• Maintain a comprehensive understanding of company products and services to provide accurate information to customers.
• Document all customer interactions in the customer relationship management (CRM) system for quality assurance and follow-up purposes.
• Collaborate with other departments to resolve complex customer issues and ensure seamless service delivery.
• Monitor customer feedback and provide insights to improve services and customer satisfaction.

Qualifications

• High school diploma or equivalent; additional education in customer service or related field is a plus.
• Proven experience in customer service or a related role, preferably in a fast-paced environment.
• Excellent verbal and written communication skills with the ability to engage positively with customers.
• Strong problem-solving skills, with a focus on providing solutions and enhancing customer satisfaction.
• Ability to multitask and manage time effectively while maintaining attention to detail.
• Proficient in using computer systems and software, including CRM tools and Microsoft Office Suite.
• A positive attitude, strong work ethic, and the ability to work both independently and as part of a team.

Benefits

• Opportunities for professional growth and career advancement.
• Comprehensive training and ongoing support.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• A collaborative and innovative work environment.