Conviva Senior Primary Care is hiring: Receptionist in Daytona Beach

Base pay range: $38,000.00/yr - $45,800.00/yr. This range is provided by Conviva Senior Primary Care. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Job Description

The Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist performs basic administrative/clerical/operational/customer support tasks. Typically works on routine and patterned assignments. As the Receptionist, you are the first impression of the center. You will welcome patients and coordinate front-desk activities. The ideal candidate will have a friendly and easy-going personality.

Job Functions

• Answer phone calls utilizing a multi-line telephone system.
• Ensure accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff.
• Ensure thorough records are maintained by documenting discussion, messages and actions taken to process inquiries.
• Resolve patient issues through independent problem solving with a goal of first-call resolution.

Required Qualifications

• 2+ years of experience in a medical office or healthcare setting utilizing a computer-based practice management software system.
• Ability to handle high call volume and multi-task while providing an exceptional customer experience.
• Excellent customer service and phone etiquette.
• Knowledge of MS Office (Word, Excel, Outlook, Access).

Preferred Qualifications

• Experience in EMR systems such as E-Clinical Works, Epic, Athena Health, and/or NextGen.
• Please ensure you attach your resume to your application (PDF or Word format).

Additional Information

• Work Hours: Monday - Friday 8am - 5pm
• Interview Format – HireVue: As part of the hiring process, HireVue may be used.
• Scheduled Weekly Hours: 40
• Benefits: Humana offers medical, dental and vision benefits, 401(k), paid time off, holidays, disability, life insurance, and other benefits.

About Us

About Conviva Senior Primary Care: Conviva provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of CenterWell Senior Primary Care, Conviva’s value-based approach aims to provide the best care when needed most and at the lowest cost.

About CenterWell, a Humana company: CenterWell focuses on whole-person health by addressing physical, emotional, and social wellness. CenterWell is part of Humana Inc. (NYSE: HUM) and offers stability, benefits, and opportunities for growth. We employ many clinicians who are committed to putting health first.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Humana also takes affirmative action to employ and advance individuals with disability or protected veteran status, based on valid job requirements.