Conviva Senior Primary Care is hiring: Receptionist in Jacksonville

Overview

Join to apply for the Receptionist role at Conviva Senior Primary Care.

Base pay range: $38,000.00/yr - $45,800.00/yr

The Receptionist receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately. The Receptionist performs basic administrative/clerical/operational/customer support tasks. Typically works on routine and patterned assignments. As the Receptionist, you are the first impression of the center. You will welcome patients and coordinate front-desk activities. The ideal candidate will have a friendly and easy-going personality.

Job Functions

• Answer phone calls utilizing a multi-line telephone system.
• Ensure accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff.
• Ensure thorough records are maintained by documenting discussion, messages and actions taken to process inquiries.
• Resolve patient issues through independent problem solving with a goal of first call resolution.

Required Qualifications

• 2+ years of experience in a medical office or healthcare setting utilizing a computer-based practice management software system.
• Ability to handle high call volume and multi-task while providing an exceptional customer experience.
• Excellent customer service and phone etiquette.
• Knowledge of MS Office (Word, Excel, Outlook, Access).

Preferred Qualifications

• Bilingual English and Spanish
• Experience in EMR systems such as E-Clinical Works, Epic, Athena Health, and/or NextGen.
• Please attach your resume to your application (PDF or Word format).

Additional Information

• Work Hours: Monday - Friday 8am - 5pm
• Interview Format – HireVue
• Scheduled Weekly Hours: 40
• Pay Range: $38,000 - $45,800 per year

Benefits and About Us

Description Of Benefits: Humana offers competitive benefits that support whole-person well-being, including medical, dental and vision benefits, 401(k), time off, disability, life insurance and more.

About Conviva Senior Primary Care: Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of CenterWell Senior Primary Care, Conviva’s value-based approach means each patient gets the best care, when needed most, for the lowest cost. We address physical, social, emotional, behavioral and financial needs that impact well-being.

About CenterWell, a Humana company: CenterWell focuses on whole-person health by addressing physical, emotional and social wellness of patients. We proudly employ more than 30,000 clinicians who are committed to putting health first.

Equal Opportunity Employer

Humana does not discriminate against any applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Humana complies with applicable laws and bases employment decisions on valid job requirements.