Receptionist Job at Project Return Peer Support Network in Huntington Park

Hours: Full time 36.25 hours M-F some weekends

Pay Range:

Reports to: Director of Compliance & Technology

General Purpose

Works under general supervision of Site Manager and/or Program Director. Must have lived experience with the mental health system. Works with the Administrative and Program Staff to ensure a welcoming and supportive environment is provided to everyone.

Responsibilities

• Answers incoming phone lines, screens and routes calls as necessary, gives information to callers, takes messages, retrieves, records and delivers messages from after-hours answering machine, arranges and connects conference calls; greets, directs and assists visitors; monitors whereabouts and availability of office staff; sorts and routes incoming mail, prepares outgoing mail, arranges for special mail services (i.e., FedEx or UPS), monitors and distributes in-coming faxes; orders and distributes supplies, orders routine printing for office staff; provides light typing, filing, faxing, sorting/collating, envelope stuffing, photocopying and other similar tasks as needed or requested; maintains and updates general office rolodex and staff rosters, prepares check requests, completes and monitors billings; runs errands; maintains office and meeting room calendars, prepares conference and meeting rooms; opens/locks up office, and performs other similar routine clerical and light administrative support tasks.
• Provides for a welcoming environment for all incoming phone calls and visitors.
• Maintains the appearance of the front office, including watering plants, keeping the kitchen clean and organized, making coffee, and ensuring a regular supply of creamer, sugar, cups, etc.
• Assists supervisor with managing filing system(s), billing records, correspondence, business documents, announcements/flyers and other records pertaining to general office management and functioning.
• Works cooperatively with other staff to assure the smooth and seamless delivery of comprehensive administrative services to PRPSN and its members.
• Supports the training team (including but not limited to producing training manuals and keeping files up to date, tracking training requests, room setup, ensuring equipment is up to date, inventory of stockroom and ordering of training supplies).
• Provides daily support to Executive Director and Director of Development including writing email correspondence, letters, daily/weekly/monthly schedules, telephone triage and message taking.
• Experience providing support with a Board of Directors including room setup, maintaining minutes and documents, meeting reminders, food and beverage, and maintaining all additional necessary documents.
• Works cooperatively with other staff to assure all elements for a successful program are available as needed (office supplies, paperwork, room setup, equipment, inventory of stockroom, etc.).
• Works cooperatively with other staff to assure the smooth and seamless delivery of comprehensive PRPSN services to members.
• As directed, perform, or assist other staff with performing light typing (approximately 35 wpm), retrieval and printing of computerized files and reports, filing, faxing, sorting/collating, envelope stuffing, photocopying, and other similar tasks as needed or requested.
• Shop if necessary for onsite events as needed by the supervisor.
• Keep agency directory updated (photo directory included).
• Maintain the appearance of the front office including but not limited to the kitchen, plants, supply room; make coffee and maintain an adequate amount of supplies.
• Handle referrals, provide information to callers, troubleshoot resources and direct people to the appropriate person.
• Must be able to bend, stoop, lift, and push up to 25 pounds or on a regular basis, stand and move intermittently throughout the workday.
• Models PRPSN approach, mission and core values in all communication and correspondence.

Benefits

Health Benefits We offer a choice between two different HMO’s, dental and vision care.

Paid Time Off We offer a combination of 11 holidays, 2 weeks of sick time, 2 weeks of vacation time and 2 personal days off per full time employee.

403 B Retirement We offer a voluntary 403 B retirement plan for your future.

Employee Assistance Program We offer an EAP that is confidential and supportive for personal, family and work issues. EAP is available 24/7.