Off-Site Airline Check-in Agent Job at SP+ in Hebron Estates

Overview

The Off-Site Airline Check-in Agent's responsibilities include handling and securing luggage according to the Transportation Security Administrations' (TSA) standards. Other responsibilities include issuing boarding passes and tagging bags for airline passengers on departing flights from an off-site location near the airport. RAC Agents will also provide general information to passengers about locations/directions and flight information; RAC Agents are expected to provide a high level of customer service to the passengers of the airlines and clients that Bags, Inc. services. RAC Agents are familiar with the Safety, Security & Dangerous Goods as well as HAZMAT procedures, through annual training provided by Bags, Inc. and the air carriers\' partners. They are required to maintain a positive and friendly attitude in a fast paced, high volume active guest service environment.

Responsibilities

• Immediately and warmly greet guests as they approach the desk.
• Assist guests with check-in of luggage to appropriate airlines. Verify the guest flight itinerary and the number of bags being checked.
• Input guest information for those who have not previously enrolled in the process.
• Process the check-in of the guests\' bags, including charging guests\' credit cards for bags as per airline requirements.
• Weigh guests\' bags to verify appropriate weight and charge for overweight bags as applicable.
• Appropriately tag guest luggage with destination tags.
• Provide boarding passes, luggage claim tickets, and receipts (if applicable) to guests before they leave the desk.
• Immediately upon accepting luggage and completing processing, secure luggage and place a bingo on the sheet associated with the cage.
• Before securing the cage, verify the bingo sheet against luggage in the cage; if it matches, secure the cage using the appropriate seal.
• Safely transport secured cage to the ASIG truck for departure and bring empty cages to the RAC area.
• Maintain excellent verbal and written communication skills.
• Maintain a positive, friendly and professional manner at all times.
• Organize and stock the RAC desk.
• Uphold clients\' guest service guidelines and values.
• Manage payments (credit card) received from guests as required.
• At the end of shift, ensure that all excessive cages are removed by ASIG.
• Answer telephones and respond to guest questions.
• Demonstrate the ability to perform simple additio n operations as needed.