Jobs via Dice is hiring: IT Technician - Atlanta in Atlanta

Overview

IT Technician - Atlanta. Location: Atlanta, GA. Employment Type: Contract. Our client is a leading professional services organization that provides critical support to professionals in the legal industry. The IT Technician will be the frontline technical resource, delivering deskside and remote support to employees to ensure productive daily operations and client service delivery.

Responsibilities

• Provide in-person, on-site deskside support for desktops, laptops, and peripherals; resolve hardware and software problems quickly.
• Troubleshoot and resolve technical issues via Zoom Phone; provide software and hardware support primarily for Windows operating systems.
• Install, configure, and maintain Windows operating systems to ensure optimal performance.
• Support and troubleshoot Zoom video conferencing systems and AV equipment to ensure smooth meetings and video calls.
• Troubleshoot issues with networked printers, scanners, and other office peripherals.
• Provide support for legal-specific applications such as NetDocuments; address user questions, configurations, and software-related issues.
• Install and manage software updates for operating systems, legal applications, and other software.
• Provide training and guidance to employees on the effective use of technology, tools, and software.
• Maintain detailed logs of technical issues and resolutions in the help desk system.
• Collaborate with IT team members to address escalated issues and optimize system performance.
• Participate in a 24/7 on-call rotation for emergency support.

Required Experience / Skills

• Minimum of 4 years in end-user support, preferably in professional services environments (legal, accounting, or medical).
• Proven experience as an IT Technician or in a similar support role.
• Proficiency with Windows operating systems (Windows 10, 11).
• Strong understanding of Microsoft Office applications.
• Expert knowledge of PC hardware and peripherals.
• Familiarity with Zoom video conferencing and AV systems.
• Excellent communication and customer service skills; able to convey technical information to non-technical users.
• Ability to handle multiple tasks and priorities in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Ability to perform various physical activities as required for on-site support.

Nice-to-Haves

• Experience with legal software applications such as NetDocuments.
• Interest in supporting professional services environments.
• Experience working in a law firm, accounting firm, or medical practice setting.

Education

• Bachelor's Degree in Computer Science or equivalent experience preferred.

Pay & Benefits Summary

Competitive compensation package commensurate with experience.

Apply Now! Join our client’s team and make a direct impact on productivity and success. If you’re passionate about technology support and customer service, we want to hear from you!

IT Support | Help Desk | Technical Support | Windows Support | End User Support | Deskside Support | IT Technician | Professional Services IT