Customer Service Representative Job at Platinum Coastal Group in Louisville

Overview

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Base pay range

$20.00/hr - $25.00/hr

Entry Level Customer Service Representative

Note that this is an on-site role, so a commute Monday through Friday is required.

The Customer Service role is pivotal in ensuring customer satisfaction and loyalty through effective communication and problem resolution. As the primary point of contact for customers, this position acts as a bridge between the company and its clients, addressing inquiries, handling complaints, and providing information about products and services.

The importance of this role cannot be overstated; it directly impacts the organization’s reputation and customer retention rates. A successful Customer Service representative is not only knowledgeable about the company’s offerings but also possesses strong interpersonal skills to build rapport with customers. By fostering positive interactions and resolving issues swiftly, this role generates valuable feedback for continuous improvement while driving sales and enhancing customer loyalty. Collaborating cross-functionally with various departments, the Customer Service representative plays an essential part in optimizing the customer experience, contributing significantly to the overall growth and success of the organization.

Customer Service Representative Duties

• Handle customer inquiries in-store
• Provide accurate information on products and services to assist customers.
• Resolve customer complaints and issues in a timely and effective manner.
• Maintain a friendly and professional demeanor in all interactions.
• Document customer interactions and transactions thoroughly.
• Follow up with customers to ensure satisfactory resolution of their issues.
• Identify and escalate issues to appropriate departments when necessary.
• Assist customers with order placements, modifications, and cancellations.
• Gather customer feedback to improve services and products.
• Participate in training and workshops to enhance product knowledge.
• Collaborate with team members to achieve service excellence.
• Monitor and track customer inquiries and report patterns to management.
• Maintain knowledge of the company\'s policies and procedures.
• Support marketing promotions and communicate relevant information to customers.
• Contribute to a positive team environment and assist colleagues when needed.

Customer Service Representative Requirements

• High school diploma or equivalent; bachelor’s degree preferred.
• Previous customer service or client-facing experience is advantageous.
• Strong oral and written communication skills.
• Proficiency in customer service software and tools.
• Ability to multitask and prioritize effectively under pressure.
• Basic understanding of business operations and customer needs.
• Familiarity with CRM systems and practices.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving abilities.
• Comfortable working in a fast-paced environment.
• Ability to work both independently and as part of a team.
• Flexible schedule availability, including weekends and holidays.
• Fluency in multiple languages is an advantage.
• Willingness to embrace ongoing training and development.
• Strong commitment to customer satisfaction and service excellence.
• Positive attitude and resilience in handling challenging situations.

Skills: customer satisfaction, prioritization, analytical skills, customer feedback analysis, strong oral and written communication, proficiency in customer service software and tools, fluent in multiple languages, analytical abilities, flexibility in schedule, organizational and time management skills, customer service experience, problem-solving abilities, written communication, adaptability, crm systems and practices, customer relationship management (crm) familiarity, customer service, flexibility, customer service software proficiency, communication, documentation, crm systems, team collaboration, communication skills, oral and written communication skills, empathy, oral communication, customer feedback, ability to multitask, familiarity with crm systems and practices, problem-solving skills, positive attitude, crm systems familiarity, excellent organizational skills, active listening, strong interpersonal skills, organizational skills, familiarity with crm systems, customer feedback management, positive attitude and resilience, customer feedback gathering, sales, sales support, interpersonal skills, customer service software, ability to multitask and prioritize, organization, effective communication, excellent organizational and time management skills, multitasking, basic understanding of business operations, problem-solving, multi-tasking, flexible schedule availability

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industries: Advertising Services

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